82%
Members Recommend
4.0
Very Good 1205 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Breathtaking views at every turn, including guestrooms and suites
  • Fireplaces in Oceanview Rooms warm up chilly nights
  • California cooking and panoramic ocean vistas at the award-winning Pacific’s Edge restaurant
  • Binoculars for whale watching provided
  • Free mountain bike rentals
  • Beautiful clifftop grounds amid Monterey cypress and pine forests
  • READ MORE: 72 hours on Highway 1

What To Know

  • A $20 per night resort fee will be collected at the Jetsetter checkout.
  • Guestrooms were renovated in 2009.
  • The lobby timeshare sales pitch can be annoying; tell them straight away that you’re not interested
  • Four miles on Highway 1 from Carmel-by-the-Sea
  • Sunset weddings are popular here

Amenities

  •  Bar
  •  Free WiFi
  •  Golf
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Hyatt Carmel Highlands in Carmel (Carmel Highlands), you’ll be minutes from Gravity Garden and close to Point Lobos State Reserve. This 4-star resort is within close proximity of China Cove and Gibson Beach.

Treat yourself to a stay in one of the 142 guestrooms, featuring fireplaces and flat-screen televisions. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and a fitness center. Additional amenities include complimentary wireless Internet access, gift shops/newsstands, and a fireplace in the lobby.

Enjoy a meal at a restaurant, or stay in and take advantage of the resort’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.

How to Get There

Hyatt Carmel Highlands
120 Highland Dr
Carmel, CA 93923 United States

Reviews

4.0 Very Good 1205 Reviews
Nice little gem in Carmel
Reviewed 4 days ago

Great hotel. I was fortunate enough to enjoy an ocean view room with a fireplace in it. Truly an exceptional experience on our first trip to the area. The staff was extremely friendly and helpful from the beginning. From the valet attendant/bell man, to the front desk staff to the waiter at the hotel's restaurant. The place is kept in great conditions and very clean. The rooms are extremely cozy and the beds exceptionally comfortable.
The only issue I had was with a hostess at the restaurant for dinner. She didn't want to sit us in the main dining room because my wife and I arrived at 9:08pm and the place stops seating at 9pm. There were other diners there, including a party of about 10, who were still present. My wife and I checked in that evening and were unaware that the restaurant closed so early. For 2 diners this shouldn't have been an issue. It's not like we showed up with a crowd. Eventually they sat us in the lounge area by the bar and allowed us to order from the dinner menu. The waiter was excellent, courteous and very helpful. Quick service.
Our other gripe was with the food. My wife ordered a pasta dish with vegetables and I had the short rib. The quality was sub par. For the expensive price ($30 dish of spaghetti with veggies) we were unimpressed. We've never had this happen to us at a Hyatt resort. For such a fancy place and being that we paid quite a pretty penny to stay there, our expectations were much higher.
Fortunately for us the breakfast through room service the following day made up for the below average dinner. Everything was exactly how we ordered and delicious. Nothing like being able to enjoy a scrumptious meal on the balcony of your room looking out to the Pacific Ocean.

Excellent...with a few annoying glitches
Reviewed 4 days ago

NOTE: We stayed in the "residence" section as Hyatt Vacation Club owners; this was not a standard room.
We stayed May 15-18th, and had the opportunity to enjoy 2 different rooms. Our first was a one bedroom "Horizon View" that had a lovely view of the ocean, slightly obscured by trees (see photos). The second was an ocean view room that was higher up and further back, but the view was unobstructed. They were both one-bedrooms, identical in appearance, with contemporary rustic decor that was well kept and not yet outdated. Upon entering, the room appears to be a large studio, but large, pocket/barn-style doors can partition off the large bedroom and/or the huge bath. There is a small kitchen area with full-sized appliances and dishes, pots, utensils supplied. Best of all was the wood burning fireplace, stocked and ready to be lit with the provided matches.
The view and grounds are absolutely stunning. The hot tubs were pristine; we never made it to the pool. Carmel, Monterey, 17-mile drive, hiking, were all nearby. We had one lunch and one dinner at the restaurant. It was pricey (what hotel restaurant isn't?) but the food was excellent and the service very good.
We some small problems getting accurate information from the staff. Prior to arrival, we received a pre-check in phone call, to see if we had questions and asking if we were celebrating any special occasion. That is excellent customer service. However, I asked if there was a market on the grounds for small essentials like eggs, milk, etc, since we would have a kitchen in our unit. If there wasn't, we would shop on the way. (Many Hyatt vacation clubs have such shops) We were told "Yes, our "California Market" is right on the grounds. We arrived about 4:30, we checked in about 5 pm (one computer down at the desk, no complaint, it happens), get settled in our room, and ask where the market was. "We have no market. The California Market is our restaurant". I explained that I had been told by _____(not naming names here) that there WAS a market; was there at least a convenience store nearby? No, the nearest store was 15-20 minutes away. I was hungry, tired, and not happy, having travelled for most of the day. We ate in the restaurant and went to bed. The icing on the cake was the next day when, upon leaving the grounds for some sightseeing, we saw the "Carmel Highlands General Store" with baked goods, snacks, drinks, wine, cheese, etc. etc., not a quarter mile down the road.
We asked about the laundry facilities that were available (we pack ultra light). "I believe they probably close at 10 p.m" was the answer from the front desk. When we returned to our room, (having asked on the way to the restaurant) the sign on the laundry room door said "Open 10 a.m. to 8 p.m.". Our second building's sign said "Open 10 a.m. to 9 p.m.". Both were accessible by a swipe of our room key at any time. In the restaurant, we were told when seated that "the bread is still baking, we'll bring it when it's done". Well, they brought it to the tables across from and next to us, but not to us. They did apologize for forgetting us when we reminded them. Just a little oversight, we giggled about it and we weren't dying for bread anyway; but it felt a little bizarre.
So, overall, the view is achingly beautiful, the bar and gathering areas are warm, welcoming and comfortable, and the units are great. The staff is pleasant and generally helpful, but they need to up their game just a little.

A gorgeous location to vacation...
Reviewed 5 days ago

We're fortunate enough to have a timeshare here... the views never fail to stretch the heart open & soothe the soul. Sunsets & sunrises (if the fog isn't nuzzling the coast) are beyond description. Staff is excellent too.

Really Amazing Spot
Reviewed 6 days ago

The location is everything with this hotel. It is a classic Hyatt property and looks similar to their other properties. The spot overlooking the bay is simply amazing, and really has to be seen to be believed.
Carmel is a great spot, but be ready to put up with some traffic on the 1 corridor.
Downtown Carmel, Big Sur, the Bixby Bridge and many other attractions are within driving distance from the hotel.
Everything about the hotel is great - my favorite is the grand room on top, which also has bar/restaurant service. It is very open and has an amazing view.
I would give a 5 star review, but the Hyatt residences are in need of some needed renovation. Everything is nice, but the kitchenette of my unit was pretty beat up and had a small leak (which they immediately fixed). The windows also really let my unit down, old metal double pane ones with condensation in them.
I would go back, but for the price it really should be updated.

Amazing view!
Reviewed 2 weeks ago

I spent a day here with friends and enjoyed the amazing view from the restaurant and lobby. You owe it to yourself to visit this hotel if only for the view out into the Ocean. The service was good and while it's a bit expensive, it's a very unique experience.