The Chase Park Plaza Royal Sonesta St. Louis
What We Love
- Incredibly convenient location in the elegant Central West End of St. Louis
- Vibrant nightlife; the hotel's Cafe Eau is a staple of the local bar scene
- Live entertainment on Friday and Saturday nights throughout December with the exception of 12/25
- Five-screen movie theater just a few steps from the lobby
- Fully-equipped underground gym spans 18,000 square feet
What To Know
- Eau Bistro is currently closed for renovation
- Great getaway for friends and couples; patio area is a scene until 1 a.m.
- Room service ends at midnight and starts up again at 6 a.m.
- Last renovated in 2008
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
It’s difficult not to be taken with the Chase Park Plaza, which dates back to the roaring twenties. The stately facade overshadows those of its Central West End neighbors, and the chandelier-lit lobby harks back to another, grander time, with its gleaming marble floors, ornate crown molding and colorful flower bouquets. It’s no surprise this space has hosted Hollywood celebs (Frank Sinatra, George Clooney) and a dozen past U.S. presidents.
Bed and Bath
Built in 1922, the old-school hotel has 338 rooms and suites — deluxe, one-bedroom and two-bedroom — spread over 11 stories. A tasteful palette in beige, cream and navy blue contributes to the elegant vibe, and though the rooms’ electronics are a bit dated, the comfortable bed and soft, pure cotton sheets more than make up for it after a busy day spent out and about.
There’s practically everything you could want here: a Mediterranean-style outdoor pool (open April through October), a five-screen cinema just off the lobby and five restaurants. Chaser’s Lounge, which sits in an alcove along the bustling lobby, provides the perfect perch for listening to live jazz and people watching. In the hotel’s Café Eau, a live cover band rocks out with Corey Hart’s “Sunglasses at Night” and a small group of revelers shimmy near the stage. Cozying up near the patio’s glowing firepit, which is flanked by columned archways and potted palms, is an ideal way to wrap up the evening after exploring one of St. Louis’s lively neighborhoods.
In the Area
Nearby, Crepes Etc. brews the best hot chocolate — topped with homemade marshmallows — in town. Larger than New York’s Central Park, the 1,300-acre Forest Park offers an 18-hole golf course, a free zoo, museums and an open-air theater. Hidden behind the West End’s towering buildings, the ivy-covered patio of Scape American Bistro serves fruity cocktails like the Tall Ginger and the Razberry Martini. Or stay out late at Mandarin, an exclusive lounge where bottle service is a must. The largest collection of mosaics in the world is right down the street; head to the Cathedral Basilica of St. Louis and take it all in.
How to Get There
Brand new hotel room. Very comfortable. Appreciated the many outlets and USB ports for charging devices - especially how conveniently they were located on the bedside tables. Housekeeping service was excellent.
Visited the chase this last week. Have stayed here many times. They are remodeling which is very nice as the hotel was in great need. However, there are a few things that left me questioning the stay. First, there was a pink ring in the toilet when it hasn’t been scrubbed. That’s something that doesn’t happen overnight, but over a period of time of not being cleaned. Secondly, our room was on the third floor over the chase club. You would think that third floor was far enough from the restaurant that you would not be disturbed. Our family was there Wednesday through Saturday and I love good entertainment as much as anyone, but I don’t want to hear the chase club from the third floor. They had live music Thursday, Friday nights (not sure about Saturday night as we left for home). It was ridiculously loud and way to late! I was awake at 11:30 and the music was still going strong! If was live music with huge drums!!!!! I did call the front desk and they said they would send security to the club. It did no good. I feel as though 11:00 is plenty late for live music where rooms are over the restaurant especially for the price you pay! Just not a peaceful experience at all!
My family and I came to St Louis for a week long family vacation. I booked our room approximately 3 months prior to our trip. I called twice the week before our arrival to confirm our reservation only to be told upon check in that the “concierge floor,” which was supposedly to be the 9th floor we booked, was under construction. I purposely booked this floor/room for the access to water and snacks as we were traveling with 2 small children. They did provide a small discount for the room for our inconvenience but could have very easily informed us of the change prior to check in.
Our room was spacious, clean for the most part. The bed linens have an odd odor to them and housekeeping could pay more attention to small details (such as replacing dirty glasses/coffee cups and emptying the ice bucket.) We were given a suite with 2 entry doors and one of the doors did not seal all the way around causing light from the hallway to shine through at night. I used towels and the blanket provided to cover this as it was distracting- especially for the 3 year old trying to sleep. There also must be some issue with their AC- the room thermostat was set on 66F but it was unusually warm.
The food was good. Pool was nice and not overly crowded. Brenda and Kelly in The Preston were amazing every morning- always went out of their way to be sure the kiddos were taken care of and happy. Orlando, a bellman I believe, is magical with the kids!!! He played with them while we were sorting out the check-in dilemma and every other time he saw them!!! The front desk staff could use some smiles and a more welcoming front. (Uninviting comes to mind).
The hotel is in a great location. Lots of restaurants and shops with in walking distance. (If you get a chance, make your way to Jeni’s for some amazing ice cream!) The hotel is an easy drive to most attractions in the area.
Would I stay here again? Maybe but probably
not. When we go on vacation the little things matter and we want to be taken care of- that’s what we pay for. We are Diamond Hilton Honors members and let’s just say Sonesta could take a few pointers from Hilton in regards to customer service- mostly little things that can make or break your experience, at least for us. We chose to stay here this visit mainly because of the suite options, resort style pool, and physical location. Sonesta supposedly has a “status match” program that I had arranged prior to our stay but it didn’t mean a thing during our stay- No welcome drink or local gift in the room as the website states, etc. I couldn’t even get a complimentary bottle of water (and the girl at the front desk who told us “no” probably shouldn’t be in the service industry.) The property itself is grand and beautiful but there is still lots of work to be done.
My room was what I expected and more. We were greeted with smiles and wonderful service Arron and Danielle made the check in easy. I called the front desk for information Aaron asked if I was ok. I explained that I had a cough and sore throat he asked if there was tea in my room there was only coffee. He said I’ll send some up I said no I’ll be checking out in a few hrs 20 mins later a knock at the door it was Brittany from room service with hot tea lemon honey and a smile. The service was excellent
The air conditioner in three different rooms would not cool. The section I was put in had been remodeled and the AC was known to be a problem. I should not have had to move twice and still have the issues. Faulty equipment is not acceptable for a four star property.