4.0
Very Good 2377 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at The Westin Kansas City at Crown Center, you’ll be centrally located in Kansas City, steps from Union Station and Sea Life Kansas City Aquarium. This 4-star hotel is within close proximity of Sea Life Aquarium and Kaleidoscope.

Rooms

Make yourself at home in one of the 724 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including outdoor tennis courts, a health club, and a spa tub. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 2 mi.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kansas City? This hotel has 53873 square feet (5005 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

How to Get There

The Westin Kansas City at Crown Center
1 E Pershing Rd
Kansas City, MO 64108 United States

Reviews

4.0 Very Good 2377 Reviews
Clean and Nice But Bad Service
Reviewed 20 hours ago

Stayed here recently for a wedding. Our room was nice. Very large. Great view of the WW1 museum and the hotel pool. The hotel is modern and nice.
Our issues came in two places. We had family in two cars in two different rooms on different floors. After one in and out use of the garage for the entire rest of our stay our key cards would not open the gates to let us in or out of the parking lot. This happened every time and every time we were told to get the key reprogrammed at the front desk and we did. It. Never. Ever. Ever. Worked.
Then housekeeping. Ugh. The best part of staying at a hotel is coming back to a nice room that is clean and inviting. The first day this happened. The next day it did not. We were leaving from 2-11pm so we called the PBX and told them our rooms had not been clean and asked them to clean while we were gone. When we got back, neither room was touched. One had no clean towels the other no toilet paper. We gave my son and his wife the extra roll of toilet paper we had and called the front desk and asked them to at least send us up clean towels. They said they would. They lied. The next morning we called again and finally got towels to our dirty room.
On our way out. Yup, our key would t open the gate of the garage. I did refrain through barreling through the gate at the cost of my initial response.
Overall ok hotel but a service experience that may make me look elsewhere in the future.

Business trip/Training
Reviewed 2 days ago

Friendly Staff and easy check-in process great location. Centrally located to hot spots in Kansas City. The place is beyond beautiful, the room were really nice and please of space. My coworkers said they had the best sleep than any other hotel. The mattress is everything.

Beware of the Cancellation Policy!
Reviewed 3 days ago

We tried to cancel our reservation 6 days before the night we reserved. I got a note from the general manager, Jim Snow, advising we have to pay the full price of the room ($212.90) despite cancelling almost a week in advance. We will never choose Westin/Starwood again for our travel needs.

-Dan
592530740

Wonderful Stay
Reviewed 6 days ago

Such a clean hotel with friendly staff. I am usually such a clean fanatic that I pick a place apart but I felt so relaxed and had no concerns whatsoever. Room service was great and their beds, towels and robes were luxurious. Will stay here again.

Great pool and spacious rooms
Reviewed 1 week ago

We had to wait 40 minutes before check in. The hotel staff held our bags so we could park and gave us complimentary drinks.
The room was very clean and spacious. The bathroom was very clean.
The pool was relaxing.
Going to stay here again