4.5
Very Good 2290 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at The Westin Kansas City at Crown Center, you’ll be centrally located in Kansas City, steps from Union Station and Sea Life Kansas City Aquarium. This 4-star hotel is within close proximity of Sea Life Aquarium and Kaleidoscope.

Rooms

Make yourself at home in one of the 724 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including outdoor tennis courts, a health club, and a spa tub. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 2 mi.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include limo/town car service, a computer station, and express check-in. Planning an event in Kansas City? This hotel has 53873 square feet (5005 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

How to Get There

The Westin Kansas City at Crown Center
1 E Pershing Rd
Kansas City, MO 64108 United States

Reviews

Questionable employee and management practices
David W

Stayed at the Westin for four nights for the Kansas City Marathon because of it's close proximity to the marathon activities. On Saturday a housekeeping employee entered our room at 7:15 at night, I asked why he was there three times, but he just looked startled and left. I reported the intrusion to Colin Odell the housekeeping manager/supervisor and he said he would check to see why the employee was there. We never heard back from Colin. On Sunday our room was not cleaned(were we being punished for reporting the unwelcome worker who entered our room?) I talked to the front desk about our room not being cleaned, but no one responded, so no towels and coffee for us.We had to use the same towels for Saturday afternoon, Sunday and Monday morning. During checkout on Monday morning, I had to go to the office hallway and wake up the attendant to check us out. Our room had a $49 room charge that was not ours. Colin sent us an email after my Westin review appoligizing and offered to compensate us, but he never did

Nice hotel, great service!
AceBucki

Very comfortable hotel with great customer service. Especially happy with the shuttle that can take you to nearby restaurants and businesses. The front desk staff was pleasant. Had a problem with there being no heat in the room, but it was taken care of quickly and to my satisfaction. There is also a mall, of sorts, connected to the hotel which was very convenient and offered many different restaurants. The breakfast buffet is better than average but slightly overpriced.

Visit to Hotel with Friends
Jbaumer

This was the hotel our organization used this summer due to construction at the Sheraton. It is a beautiful facility near the Crowne Center, accessible in air conditioned "over the road" walkways. The service was fantastic and the rooms and linens are very nice. Good location for Kansas City events at Crowne Center. Have been here many times over 20 years and never disappointed. Staff is very responsive.