The Raphael Hotel, Autograph Collection
What We Love
- Steps from the boutique-lined Country Club Plaza shopping area
- Room service offered around the clock
- Old World glamour kept in tact from its early 20th-century roots
What To Know
- The property is a historic landmark, so the rooms are on the small side
- Pets are not allowed
- Downtown nightlife and shopping are about a 5-minute walk away
- Free WiFi
- Parking On Site
- Room Service
Opened as a luxe apartment building in 1928, this Italian Renaissance revival landmark got a boutique hotel upgrade, transforming its 126 guestrooms into light-filled aeries with high thread-count sheets, Keurig coffee makers and flat-screen TVs. Downstairs, Chaz on the Plaza serves regional American dishes like a Colorado rack of lamb with broccoli, lamb-sumac fries and muscovite sauce, in a clubby dining room with walnut-trimmed walls. Music enthusiasts will dig the live music offered Tuesday through Sunday and the regional wines on offer in the lounge, a nice warm-up to a night out in Kansas City’s blues and rock venues.
In the Area
Kansas City is a music city, and you can tune into its blues and rock roots scene with a walk through the flashy Power & Light District. Join the young set near midnight at the Mutual Musicians Foundation for a glimpse of the city’s underground scene. For a taste of Kansas City BBQ, tuck into the famous dry-rubbed meats at Arthur Bryant’s — a KC original — the slow-smoked pulled pork at the family-owned Gates Bar-B-Q and the sweet beef brisket at Oklahoma Joe’s. Pair a shopping spree at the Spanish architecture-style Country Club Plaza, right outside the hotel doors, with a stroll down 18th Street for kitschy body suits at Peggy Noland and locally designed clothes at Spool (122 West 18th St.).
How to Get There
We had the opportunity to stay at this hotel while celebrating our wedding anniversary/Valentine’s Day.
The good: The room was beautiful and romantically appointed. It was clean and the plaza view nice. We stayed on the top floor in room #912 which faces Seasons 52. The room was definitely not spacious but it was cozy and perfect for us.We listened to the live music at the Chaz and had cocktails. Customer service and the quality of music was spectacular. The Chaz staff was very friendly and went above and beyond- when our waitress found out it was our anniversary she gave us a complimentary champagne toast. She even managed to scare up some French fries shortly after the kitchen closed.
The bad: contrary to what several people have posted, parking is no longer free. We paid $16 for valet (I think it’s the same to self park?) The attendant had the car warm and waiting within ten minutes when we requested it. However, he didn’t offer to help with opening doors etc and just handed us the car keys in the lobby (not a big deal but seemed unusual for a hotel of this caliber). It was a cold morning so maybe he wanted to stay inside?
The ugly: truth be told, I initially cancelled our reservation. Because it was such a special event, I had several questions about the various packages/rooms/ menu at the Chaz. The first two times I called I found myself talking to call centers. The employees were only interested in booking the room and could not answer my property specific questions. I asked both to help me call the front desk at the hotel and the instructions provided by both didn’t work. I finally found a different number and was connected to the front desk. Jake or Jacob answered the phone and told me that he couldn’t answer any of my questions about the rooms, restaurant or packages and tried to send me back to the call center... when I told him I preferred to speak to someone locally he transferred me to Blaine’s voicemail. Blaine never called back. I found the Raphael’s Facebook and sent them a message. Someone did respond over Facebook messenger and the response somewhat answered my questions. Again, not the kind of customer service I was expecting from a hotel of this caliber. My husband chose to book it again online and we hoped for the best- it turned out ok.
In closing, I would not stay here if you had any kind of important event that required attention to detail or collaboration with the staff. However, if you were just going on a get away or needed a room for a couple of nights and booked online I’m sure it would be fine. We would consider staying again but probably would look at other hotels first.
This hotel is located in an excellent location for easy access to shopping, museums, and great dining experiences. The staff is extremely service oriented and friendly. Nice restaurant and bar are connected to this property with great food and drink offerings. Very comfortable bed and furnishings in the suite.
They tell you you will get a 200.00 credit its a lie don’t trust anything on the web site.
The raphael will not stand behind it. They tell you its not there problems and they can be involved. I now have to sue the hotel.
I wont stay there again
My wife and I have stayed at the Raphael 3 or 4 times for just a weekend getaway. We went back several times because our first time was truly exceptional and even memorable. I am honestly not sure if it is just me but the subsequent times seemed less than stellar. I am not at all saying we had anything close to a bad experience. It just seems like it didn't quite live up to what we came to expect from the first time. We travel a lot and stay at lots of hotels. I would rank this one up there I would say in the top 10. But I cannot call it truly great. The services were good and the amenities were equally good. The last few rooms were suites which we paid extra for but again were better than average but not great. I am inclined to look elsewhere for our next getaway just because we know now what we have in the Raphael and I am looking for more.
We loved staying at the Raphael Hotel! We had a 1 bedroom suite. The furniture was comfortable and we had an excellent view. I felt pampered while I was there. My husband particularly enjoyed the live music in the Chaz Bar. We played cards and visited with other people while requesting great music from the talented musicians. They were 2 brothers who played violin and cello. We ordered room service lunch to go when just before we checked out so our kids would feel treated too. Great food!