4.0
Very Good 1724 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
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Overview

Location

With a stay at InterContinental Kansas City at The Plaza in Kansas City (Country Club Plaza Area), you’ll be minutes from Country Club Plaza and Fountain of Neptune. This 4-star hotel is within close proximity of JC Nichols Memorial Fountain and Kansas City Art Institute.

Rooms

Make yourself at home in one of the 371 air-conditioned rooms featuring refrigerators. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy a range of recreational amenities, including an outdoor pool, a spa tub, and a sauna. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Kansas City? This hotel has facilities measuring 26000 square feet (2415 square meters), including conference space. Self parking (subject to charges) is available onsite.

How to Get There

InterContinental Kansas City at The Plaza
401 Ward Pkwy
Kansas City, MO 64112 United States

Reviews

4.0 Very Good 1724 Reviews
Great area and great people
Reviewed 1 day ago

Although the intercontinental had a couple blackouts while I was there it was not necessarily bad. The food was good and the people were respectful. The 3 stars is meant not as a bad rating but just a small need for improvement. The area around the hotel is great with lively bars and restaurants. If you are a gamer like me you'll enjoy the updown bar. The hotel is also next to one of the best bbq restaurants called jack stacks. Overall i would stay here again it is family friendly and there quite a couple of attractions to visit.

Location Location Location
Reviewed 4 days ago

I have to say the Location was perfect for my trip. I was there to attend a two day conference as such the company had booked 12 rooms for us as well as a room ( called the Bar Room at the Top) for our two day stay. The check in was great, the service at the front desk wonderful.I would have given this easily an Excellent rating but one thing that is important to me when I travel. Here you had Valet Parking, Door Man everything you would come to expect.
But, what was missing was a store to buy something as simple as a juice. They had a sign that said Gift Store, I followed it and there is no gift store. I asked at the desk and it is permanently closed. Traveling on business my time is tight, and this location did not have anywhere near it that offered me some Gator aide. It was 100 degrees outside and I was not about to search the area for somewhere to buy this.
Having said that, we had excellent food,and service for our Breakfast and Lunch during the conference at the Bar at the top floor. In fact I have to complement the server who took such gracious care of us as we ate. His name was Jesus and he was such a wonderful server to our group. My compliments to him
The room was a King and was clean and comfortable with a fridge. But nothing I could put in it, I was not even offered bottled water when I checked in.

Room not ready until nearly 6 PM!
Reviewed 4 days ago

We stayed at the Intercontinental on Saturday (7/14) for one night. We booked a club level room online, and paid in full in advance (2+ months). We were in KC for a concert, and arrived at the hotel at 4:05 PM, slightly after the advertised check in time (4 PM). Upon check in we were notified that our room was not ready, and were informed that the hotel had been fully booked the night before, so rooms hadn't been cleaned yet. They would call us when our room was ready. The lobby was packed with people, and bellman carts full of bags. The bar was packed, and space to sit was limited. I'm certain that we weren't the only guests in this situation. We had needed to change clothes for the concert, wanted to use the restroom, as well as log into our laptop and check the concert status before leaving the hotel as it had been storming. We were given a key to the club lounge, and were able to use the restroom, but there was no attendant from whom to ascertain an wi-fi password, so we went on our way to the concert, which was scheduled to start at 5 PM. I changed my clothes in the car. We received a call at 5:40 PM that our room was ready. I understand that the hotel was fully booked the night before, but advertised check-out time is 11 AM. To not have rooms available at the advertised check in time (or shortly thereafter) is unacceptable. We paid in full in advance for our room (something I never do), and a club level room at at that, but feel we missed out on much of the experience and perk of having a hotel room (and club level) as our room wasn't ready. By the time we returned from the concert it was midnight, so we were in our room for less than 12 hours before we needed to check out (11 AM). It was simply not worth the money we paid for the room. We will not stay here again.
Aside the negatives, we do want to give a huge shout out to the in room dining staff, which although they were very busy at 12:30 AM, managed to get food to our room by 1 AM. Thanks so much to Valerie in in-room dining! She was so sweet and accommodating, and was the highlight of our stay!

A Disappointing Stay
Reviewed 5 days ago

While my wife and I had enjoyed prior stays at this hotel we were greatly disappointed by our stay this past weekend.

We elected to reserve a one-night stay on Saturday July 14 in order to meet up with my wife's sister (who had been running a large meeting at the hotel for the prior 3 days) and her husband. We arrived at approximately 4:30 pm (well after the announced check-in time), but were surprised to be told by the front desk that our room would not be available for 30-60 minutes, and possibly longer. No explanation was provided for the delay, and no manager was present to deal with the situation. Sadly, we were not alone -- there were about 15-18 other patrons sitting around the lobby with their luggage and children, and two of the couples stated that they had been waiting for over an hour to be assigned their rooms.

We then waited approximately 50 minutes to receive a key to our room. Since we had dinner plans that night at 6:00 pm, the delay was very inconvenient and forced us to rush out immediately after finally getting into our room.

To make things worse, even though we had reserved a room with a king bed we were given a room with two beds that were either doubles or queens (I'm not sure). However, since we didn't want to chance another lengthy wait to obtain the correct room (it also would have made us late for our dinner plans) we didn't voice a complaint about that situation.

Finally, the bathroom of our unit was not well-cared for. The wallpaper was beginning to peel, the tile grout was stained throughout, and there was a large stain on the bathroom counter.

This hotel, which has previously been The Alameda Plaza Hotel, The Ritz Carlton, and The Fairmont, is really showing its age. There is also an obvious "staffing issue" present. We will stay elsewhere when we next visit Kansas City.

Good Location
Reviewed 1 week ago

The rooms are ok, but this is nothing close to a Four Seasons experience. The hotel is close to the Plaza a classic shopping district full of great shops and restaurants. The staff was attentive but I was expecting nicer decor and service.