The Westin Minneapolis
What We Love
- The fully equipped fitness area with state-of-the art machines and an indoor heated pool
- Room service is offered around the clock
- Views of downtown Minneapolis from your room’s private balcony
What To Know
- Pets are welcome for a $100 fee
- Valet parking is an extra $34 per day
- Although room service is offered 24-7, the menu is a bit limited
- Free WiFi
- Kids Club
- Parking On Site
Housed in the landmark 1941 Farmers & Mechanics Bank building, this 214-room hotel knows how to make an entrance with 34-foot vaulted ceilings, a grand marble staircase and carved wooden emblems. Contemporary rooms feature seating areas with chaise lounges and 32-inch LCD TVs, and airy balconies offer city views. The Bank restaurant serves comfort fare like rotisserie chicken with Tuscan kale and creamed corn alongside sinful shared plates like fried cheese curds with sriracha bacon dip. Parents can drop off the tots at the Kids Club before grabbing a drink at the lobby lounge’s mammoth-size oval bar, and city slickers will dig the seven-mile skywalk (a handy amenity during Minnesota’s blistering winters) connecting the hotel to downtown’s top shopping and entertainment venues.
In the Area
In the heart of Minneapolis’ bustling downtown, the hotel is a prime jumping-off point for exploring the Twin Cities. A short walk or bike along the pedestrian-only Stone Arch Bridge will land you in the Theater District, where independent companies like the Guthrie stage such classics as Pride and Prejudice. Stroll through the 11-acre Sculpture Garden, where hundreds of candlelit mason jars illuminate more than 40 original works like the iconic Spoonbridge and Cherry every Thursday night in honor of the garden’s 25th Anniversary. Hark back to your mall rat days at the 4,200,000-square-foot Mall of America in the South Loop, or visit the boutique-lined Grand Avenue in St. Paul for local handicrafts and jewelry at Bibelot and high-end kitchenware at Cooks of Crocus Hill. Kick back with local hipsters with slow-roasted pork sandwiches and a glass of sangria at the Creole-style Brasa Rotisserie or go haute with foie gras meatballs at James Beard award-winning chef Isaac Becker’s 112 Eatery.
How to Get There
We stayed here for one night. We were at tending a concert at the target Center and the location of this hotel was fantastic. The rooms are very spacious and nice with nice linens and beds were comfortable. The lounge was very nice and offered a full menu. I would highly recommend this hotel to everyone and will stay here again.
Special shout out to Kelly Phillips the front office manager who handled some minor room issues and did great logistical work with our group in town for a wedding.
The Westin is a beautiful renovation of an historic downtown bank - with a 3 story lobby, spiral staircases, open air resturant and 10K pd. bank vault that make up the entrance and resturant areas.
Interconnected to resturants and businesses through enclosed and heated walkways obviously ideal in sub-zero winter temps.
Our party overwhelmed the resturant staff at breakfast - but employees were gracious and hard-working.
Room was spacious and bed comfortable.
Lastly - I felt my platinum status was valued and upgrades provided.
It was an experience to be in Minneapolis in February but I always looked forward to coming back to the Westin at the end of the day. Minor issues with our room were taken care of promptly and courteously. We had tasty bites at Happy Hour at the Bank as well. I will stay here again when I'm in town.
Have stayed here a few times for Vikings games. Each time was a different experience. First time they claimed to be overbooked for Queen bedrooms so we were forced to stay in a room with two twin beds. The bathroom in this room was ridiculous. To get to the toilet, you had to completely close the bathroom to get around it. Second time we were given a great room with a great view. Third time we stayed, it was fine. Only complaint was that the room we were put in had no window with any outside light. Instead, there was a window that showed an artificial “outdoor” scene that was completely inside. So the room was pretty dark and depressing. Overall, it’s a decent hotel.
I checked into the Westin Minneapolis Hotel on yesterday and was very unimpressed by the hotel's DATED DECOR and style. I've stayed at plenty of other Westin properties throughout the world, and this was one seemed to be one of the 'older' properties. That being said, let me know move on to the hotel staff working the front desk and greeting guests checking in...
POOR customer service - yet again. Another Marriott property in Minneapolis (see my review of the Marriott City Center), where they seem to not pay any attention to the guests checking in. As a PP (Plat Prem) member I'm used to the staff asking me which perk I'd like to receive (as part of my loyalty to Marriott/SPG all these years) upon check-in (it's a small thing, but it's nice to be recognized for loyalty and giving them my business). The receptionist who 'greeted' me did not thank me for being a loyal member or even ask me if I wanted points or the amenity. It was only after I realized that there wasn't a lounge that I had to go back to the desk and ask if they offered anything for PP members to which he replied either 500 points or the free breakfast. I was annoyed by the lack of customer service and that I had to prompt him to be provided amenities most other Marriott owned properties voluntarily provide upon check-in.
Lastly, the breakfast staff couldn't care less if you were the only customer dining in the restaurant for breakfast. No eye contact when greeting you, they look over you as if you're unimportant to them; even when no one else is dining, they seat you in the worst possible seat (right at the front entrance with your back to the door so new guests will come up from behind you as they enter), and have you get your own refills of juice. I was literally the only diner, and they did not bother to come ask how everything was or if I needed anything.
As one of the more expensive Marriott properties in Minneapolis, I'm deeply disappointed by what appeared to be lack of training or just poor etiquette of the employees/staff. You definitely do not get any sort of value staying at this property compared to other more modern, well appointed, friendly properties in the area. I would stay away and check out the other places first before deciding to book a stay at the Westin.
I've now stayed at the following hotel properties in Minneapolis:
-Marriott City Center
-Renaissance at the Depot
Among the three, I would say the best overall property would be the Renaissance Hotel at the Depot. The property is very chic, well designed and decorated. The staff are very attentive to guests checking in, during your stay, and even as you come and go past the front desks.
I travel weekly for business, and will not be staying at the Westin Minneapolis hotel ever again. Sadly disappointed by my most recent stay.