The Westin Minneapolis
What We Love
- The fully equipped fitness area with state-of-the art machines and an indoor heated pool
- Room service is offered around the clock
- Views of downtown Minneapolis from your room’s private balcony
What To Know
- Pets are welcome for a $100 fee
- Valet parking is an extra $34 per day
- Although room service is offered 24-7, the menu is a bit limited
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Housed in the landmark 1941 Farmers & Mechanics Bank building, this 214-room hotel knows how to make an entrance with 34-foot vaulted ceilings, a grand marble staircase and carved wooden emblems. Contemporary rooms feature seating areas with chaise lounges and 32-inch LCD TVs, and airy balconies offer city views. The Bank restaurant serves comfort fare like rotisserie chicken with Tuscan kale and creamed corn alongside sinful shared plates like fried cheese curds with sriracha bacon dip. Parents can drop off the tots at the Kids Club before grabbing a drink at the lobby lounge’s mammoth-size oval bar, and city slickers will dig the seven-mile skywalk (a handy amenity during Minnesota’s blistering winters) connecting the hotel to downtown’s top shopping and entertainment venues.
In the Area
In the heart of Minneapolis’ bustling downtown, the hotel is a prime jumping-off point for exploring the Twin Cities. A short walk or bike along the pedestrian-only Stone Arch Bridge will land you in the Theater District, where independent companies like the Guthrie stage such classics as Pride and Prejudice. Stroll through the 11-acre Sculpture Garden, where hundreds of candlelit mason jars illuminate more than 40 original works like the iconic Spoonbridge and Cherry every Thursday night in honor of the garden’s 25th Anniversary. Hark back to your mall rat days at the 4,200,000-square-foot Mall of America in the South Loop, or visit the boutique-lined Grand Avenue in St. Paul for local handicrafts and jewelry at Bibelot and high-end kitchenware at Cooks of Crocus Hill. Kick back with local hipsters with slow-roasted pork sandwiches and a glass of sangria at the Creole-style Brasa Rotisserie or go haute with foie gras meatballs at James Beard award-winning chef Isaac Becker’s 112 Eatery.
How to Get There
The Westin is one of a number of great hotels for business travel in downtown Minneapolis. Great bar in front and close to Target/grocer for all extra needs (do wish they had some in-room snacks/mini-bar). But best of all is the help at the front desk. Ryan O. at the front desk checked us in after a long day of travel and was extremely patient and helpful with our questions about the hotel and the area! Much more of a top-notch concierge than just front desk and much appreciated.
I stayed my first night at Westin and then switched to Marriott city center which had much nicer views and bigger hotel with nice club lounge. Westin had a nice pool and location was comparable to Marriott city center. They are one block apart. Westin is a nine storey building as opposed Marriott's 31 storey building overlooking the city. I prefer marriott city center.
I don't often bother to write reviews, but I want give a big nod to the excellent service that my wife and I received at the Westin Minneapolis during our recent stay on August 23rd.
To preface our visit on 8/23, I need to set the stage from the prior weekend first.
My wife and I initially had plans to stay at the Westin Minneapolis on 8/17 to celebrate her birthday early. Actually, she thinks she gets to celebrate her August birthday all month long, so maybe it wasn't early. I ended up coming down with acute appendicitis that morning and had emergency surgery that afternoon. One of the last things I did before heading into surgery was to call Kayla at the Westin Minneapolis front desk, informing her that we wouldn't be able to make it due to unforeseen circumstances. Kayla was very nice and informed me that any fees for the reservation cancellation had been waived.
While I was in surgery, my wife booked another stay at the Westin Minneapolis for the following Friday. Fast-forward to 8/23. My wife and I arrived at the hotel a bit after 3:00pm to check in. We were greeted warmly by several of the staff members on the way to the front desk. Not in a robotic 'the customer is less than 10' away from me so I must say "hello"' fashion, but in a way that really made us feel welcome. We proceeded to the front desk and were greeted again by both Marty and Brooke, along with some timely refreshment of sparkling wine and fresh fruit. I was so smitten by the reception that I ended up leaving my wallet and phone at the front desk (which Brooke dutifully held safe for me until I realized I forgot them). I joked with them that if they hadn't surprised me by being so nice and hospitable, I wouldn't have forgotten my wallet and phone in the first place. Before we departed for our room, Marty inquired as to the reason for our visit. We told him that we were celebrating Amy's birthday (take two).
Upon entering our room (#311) we were surprised to learn that we'd been given a suite. The space was really impressive, well-appointed, and very clean. My wife was absolutely giddy about our accommodations.
After heading out for a couple drinks and returning to our room, we discovered that the staff had been working some of their magic while we were gone. Amy found a thoughtful, hand-written note and a massive slice of chocolate cake in the refrigerator. That is the extra 10% and then some. Perhaps we've become too accustomed to hotel stays being nothing more than transactional. Perhaps our bar was lowered as a result of too many experiences that were average at best. The attention we received from all of the staff was simply amazing and it transformed what could have been another bland, forgettable hotel stay into something far greater and more memorable. It was a shame that we only stayed the one night and Amy and I were actually sad to leave, which is not typical for our recent hotel stays. I was happy to meet Kayla face-to-face when we checked out on Saturday. The Westin Minneapolis certainly has earned our business going forward and we'll be recommending them to anybody who asks.
I think my wife is already thinking of a reason for our next stay. I'm looking forward to it, whatever it happens to be, knowing that we'll be in great hands.