The Hotel Minneapolis, Autograph Collection
What We Love
- This former bank headquarters reeks of wealth: marble columns, the elaborate vault door, high ceilings, a huge, welcoming and stylish lobby
- Midwestern hospitality is for real – the staff could not be friendlier
- Minneapolis gets bitterly cold, but thanks to the downtown Skyway system you can stroll from your room as far as eight miles without ever setting foot outside
- Rooms are large and very well appointed, completely updated with great work desks and connectivity, large flat-screens and spacious bathrooms
- First-rate amenities: 24-hour fitness center, room service and business center
What To Know
- Because it is chic and perfectly located, the hotel is popular with wedding parties and family reunions on weekends
- During the work week it hosts a more austere business crowd
- Downtown Minneapolis is a business area and not especially appealing after hours
- If you need a cab, especially to the airport, call ahead, as they’re not often lined up outside; taking the light rail is a cheaper and more convenient option
- Valet parking is $30, but there are several cheaper garages within a couple of blocks
- Free WiFi
- Parking On Site
With a stay at The Hotel Minneapolis, Autograph Collection, you’ll be centrally located in Minneapolis, steps from Minneapolis City Hall and minutes from Minneapolis Public Library-Central Branch. This 4-star hotel is within close proximity of Mary Tyler Moore Statue and Hennepin Center for the Arts.
Make yourself at home in one of the 222 air-conditioned rooms featuring LCD televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless Internet access (surcharge) and concierge services. Additional features include gift shops/newsstands and a television in the lobby.
Enjoy a satisfying meal at a restaurant serving guests of The Hotel Minneapolis, Autograph Collection. Quench your thirst with your favorite drink at a bar/lounge.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Minneapolis? This hotel has 3000 square feet (279 square meters) of space consisting of conference space and meeting rooms.
How to Get There
The hotel itself was just fine but definitely the worst valet experience I have ever had and I am still dealing with it.
My wife, a friend, and I valet parked our spotless car for one night on New Year's Eve - $40 a night is expensive but seems to be the going rate in the city. The next morning our car drove up covered in salt from the snowy roads (not that way when we drove up). The valet driver parked it very close to the car in front and stood in by the left front quarter panel while opening the door. I took a walk around the car for damage but could not get between my car and the car in front. The valet driver rushed us as another car was trying to park in that spot. We drove off the lot and parked at our next destination where I immediately noticed a large amount of damage to the front bumper, the left quarter panel, and an aerodynamic insert snapped and haphazardly pushed back in to place (see images).
We called the hotel right away who recommended we deal with the third-party valet company (SP+). The onsite valet manager (Kristofer Jones) was rude and said everything would go through the claims department at which time it was out of his hands. He refused to tell me the names of the valet drivers involved with parking the car and if they had reported the damage.
We got a quote for the damage - $1500. Despite countless unanswered emails and phone messages to the claims department, the hotel, the onsite manager, and the district manager of the valet company, it took a month and a half to get a scripted letter in the mail saying that the claims department had "found no evidence that the valet was negligent" and that the damage would not be covered. After several more calls and complaints, we finally received an email that they would offer a one time "gesture of good faith" of $700 but still would not cover the full cost. Now all of our emails and phone calls are going unanswered.
Overall, the valet company's practices are very shady - concealing the damage, stalling for months, not returning calls, and trying to get away with covering as little of the damage as possible. The hotel has refused to get involved thus far which really puts them in a bad light as they chose to be affiliated with this company.
We have stayed there twice now. It's a nice clean good looking Porter Hotel which seems to be almost an icon down in that part of the metropolitan area the rooms I've always been clean nice beds very comfortable friendly staff maybe our only complaint is the food and drinking down in the metropolitan area is no longer affordable best thing to do bring some alcohol with you for your room I have a problem paying over $10 a drink we would stay there again nice walking distance from US Bank Stadium
The hotel is under major renovation of the lobby and restaurant area. The rooms were comfortable and a good size. Very comfortable. During construction the restaurant is being accommodated in the Concierge area. Food was VERY good. Service was excellent as well.
If you plan on staying at this hotel make sure you have a significant amount of money. There incidental hold on credit card is $75 and you won't see that money for at least 10 business days as they don't submit as a hold or authorization rather a normal charge which has to expire before you get your funds. Ridiculous this day in age. Don't bother with management they can't do anything. Their parking charge is $45 a night so I recommend not driving if you can avoid it. They charge you for everything including if you want a mini fridge. They have no microwaves which most hotels have as a standard. The two bottles of water in your room cost $4 for the smaller bottle and $6 for larger. You're better off getting water from target, but have to use ice or drink warm or pay $10 for a very tiny fridge. For a high priced downtown hotel they do not clean rooms well. The previous guest had covered the smoke sensor with a hairy napkin so that they could smoke inside. Luckily engineers came and removed it when I called front desk. I wanted to report it so they didn't try to charge me. I didn't have any food while there so cannot comment. It is not a very sound reduction hotel. Could hear the traffic easily outside and the construction going on downstairs and I was on the 4th floor. Only good thing was the bed was super comfortable. I was in an accessible room and the auto door button did not work. Luckily I was travelling with someone who could open the door for me as I use a walker.
I booked this room over 6 months in advance when I purchased tickets for a concert. We had four in our party, so I reserved a double queen room. When we got to our room, it was a single king. So we had had to return to the lobby and ask for a different room. At that time the staff apologized, said they were fully booked and there were no double queens available. The manager came over and found a double queen for us, but when we got to the room, it was horrible. It was in a strange location on the skywalk level, awkwardly shaped, dark, handicap accessible? room that had no seating in it, except for a desk chair. With a 7-month pregnant woman in our group, having only beds for seating was very uncomfortable. There was no luggage rack, and with only one desk for furniture, we had to put our bags on the floor and windowsill. (The room had one small window facing a roof.) We stayed 2 nights. When we got back from the concert, we did find a bag of caramel corn and a candy bar along with an apology letter from the staff for the check-in issues. We were gone all day the next day, and when we came home from a long day, we found our room had not been cleaned. When paying nearly $300/night after the $40/night parking fees (which is outrageous), taxes, etc., I was expecting a more upscale experience. I complained upon checkout, and was told a manager would call me later. Nobody ever did. Biggest waste of money ever. I do not recommend staying here.