We had an excellent stay at the hotel this weekend. The service was wonderful and staff was super. We ate at one of the restaurants and enjoyed beverages at 2 of their bar areas. All staff were friendly and willing to help. We used valet service and were well taken care of.

My wife and I love staying at the Ivy. Recent weekend get away for her birthday celebration was accented by a visit to the Ivy Spa and Monello. Derek and Richard in the Ivy Spa were very attentive to our needs getting set up in the Spa. Massages by Lacy and Donique were excellent. Prior to checking in, the concierge, Cassin, nicely got our room set up by assisting me in purchasing a birthday bouquet for my wife’s birthday. The front desk staff was very welcoming and helpful too. The lobby bar tender was great as well. The room was over the top gorgeous and the bathroom with soak tub was very comfortable.
Dinner in Monello as always was outstanding and the octopus and Buccatini is always great. The wine list and cocktails are very good. The Lemoncello is very special. If it is for business or a romantic get away, the Ivy always exceeds expectations.

Well we were completely unsatisfied with a Marriott location in a different city about 3 weeks ago, and here I am again giving a Marriott subsidy another bad review... seriously what is going on with Marriotts!?

My wife and I arrived in Minneapolis to a nice looking hotel on the outside. The valet staff was very attentive and we went inside. As we entered we knew there was going to be a wait just to check in. There was at least a handful of groups in front of us and we stood and waited for almost 20 minutes to finally reach a front desk assistant. Meanwhile there were two gentlemen who I believ worked for the hotel sitting in a concierge stand just scrolling on computers while the line formed and didn’t move through.

You would think they would accommodate clientele or at least help out fellow employees but no they say there watching it all transpire. We finally got checked in and go to our room. We walk in (paying roughly around 280 dollars a night) to find a dated older looking non modern room with a very small bedroom and the most bizarre looking alcove with broom closet small desk and living room area on the other side- pics are below.

For close to 300 dollars a night I was sitting there thinking how I could have got a room for probably 200 dollars with a nice suite and more modern hotel. But that isn’t the worst part. We went to turn on the tv and it would not turn on. We called for assistance with fixing it and a technician came up after about 30 minutes... and made our whole room smell like cigarette smoke.

He told us that he thinks this room was one which was not fully updated yet, I asked if this was a fairly new hotel? He said yes. I proceed down to the front desk to express my concerns about quality of the room I was paying for and the tv issue. This is where the tipping point occurred.

I spoke with a lady at the front desk who proceeded to keep running to the back to ask the manager if there was anything they could do. All I asked was another room for same price that had a different room layout. She proceeded to come out with a grid and kept saying I cannot do anything because you booked on a third party app. This was true but I was not asking for an upgrade just same room with different layout in a potentially more redone part of the building. She says again, there is nothing she can do. She says after all this “we have a room that wouldn’t be available for another hour but it is a suite” I said that would be great, would I have to pay extra? She said yes that room would be $450 dollars a night.

I was stunned and floored. How can one go from trying to be accomodating to say I would have to pay an additional 450 dollars a night for a new room. I went back to the room frustrated and told my wife we were leaving this hotel.

We loaded our things in the car and I went back into to try one last ditch effort with the manager. We walked back in and spoke with her. We explained the situation and she was not being accommodating at all- all she kept saying was because I booked with a third party app that “her hands were tied” and she couldn’t do anything. My wife and I both frustrated left with not a single ounce of accommodation done or even a try to change rooms.

If there was any silver lining we went to another large chain hotel in the downtown area(thankfully not a Marriott subsidy) and checked in, we paid 210 a night for a living room/ bedroom two room suite. We were offered this upgrade for 40 dollars more a night upon checking in and our night had thankfully been somewhat saved and handled how a hotel should handle it.

I strongly advise to everyone please do your research and don’t judge a book by its cover. This hotel is not what it seems. I told myself Marriotts no more weeks ago. And this weekend really sealed our distaste for Marriotts as a whole. Stay away!

I can’t say enough about the outstanding staff especially Matt the Concierge. My wife expressed her spa visit was fantastic and is already planning another visit. This was our first visit and to say we enjoyed ourselves would be grossly understated.

This is a great, quiet hotel. About seven blocks from the stadium, but close to Nicolette Mall. Great fitness room with weights, yoga studio, fitness bikes, treadmills, along with all the other fitness machines. They also have pull up bars, a squat machine and even a punching bag! Plus you can hit the steam room, sauna or whirlpool. Check this place out when you're in the Twin Cities, you're in for a treat.