We stayed at the Hotel Ivy Minneapolis this weekend for a convention. Every time we do a special event downtown, we make a weekend of it and stay in a hotel, so we've been in many of them downtown. I'm going to cut to the chase....this hotel is NOT worth the money compared to others. We had very high hopes for this place given it's marketed as a "luxury hotel". The lobby is very nice, and the room was nice as well, but no more luxurious than any standard Hilton or Hyatt we've stayed, and I'd go so far as to say that the Embassy Suites downtown is as nice or nicer than the Ivy! The bed in our room was hard as a rock and had body-divets in it. I will say that the feather pillow was decent quality. There was no frig in the room, only a mini bar type frig stuffed with over priced items. Still trying to find the "luxury". Yes the Ivy has a great Spa inside, but that's not enough reason to stay at the hotel. Let's talk room service.... we ordered some ice cream for a late night treat. The ice cream was $6 for two teeny tiny scoops, which I could sort of live with, but when our room bill came at check out, they had charged me $15 for that ice cream! It was $6 for the ice cream, plus a "kitchen fee", plus some other "hotel service fee", PLUS they added on the gratuity automatically (despite the fact that I tipped the guy who delivered it, but he said nothing about the tip already being included!!). In all fairness, I did contact the manager who took some of those fees off my bill, but the fact that the hotel added on $9 dollars in fees to a $6 bill said it all.
Speaking of food, there are no good restaurants near the hotel without walking several blocks. The hotel has a restaurant connected to it, the Monello, which we recommend you AVOID at all costs....because it's literally going to cost you. Their "upscale" menu is WAY way overpriced and the portions are so small. The two of us ordered their "smash burger" for lunch, and when they came we asked, "are these sliders"?! because that's how tiny the burgers were. BTW our lunch bill for the two burgers, fries, and a pop was $50. Breakfast there was equally spendy and equally disappointing. They served a side salad with the omlet! Who does that? We were like, where's the toast? (that would have been a la cart). Plus the seating hostess was extremely rude. The regular hotel staff was very nice and the only positive thing I can say is that the front desk people and manager were all excellent. We have stayed at really nice hotels all over the world, but this one is pretentious and way over priced for what you're actually getting.

Hotel Ivy is incredible! Ranks up there with some of the nicest hotels I’ve ever stayed at.

Staff was remarkably friendly- even small things, like the staff coming out from behind the desk to hand me my key and show me to the elevator, went a long way for me. The lobby is gorgeous and I loved the piano music and the musician on Friday evening. About a half hour after I arrived, a staff member brought ice and chocolates to my room without a request. I had to ask myself if I was at the Ritz!

I had a room with two queen beds, which was one of the largest hotel rooms I’ve stayed in in a major city, and had higher ceilings. The room had a nice view and was quiet and well-appointed, with a tub, luxurious toiletries, plush towels, a robe and nice amenities like a charging port. I don’t know why I noticed this, but the carpet must be newer, because it was so soft.

I went to the restaurant, Minnello, on the first night of my stay. I really enjoyed it. Tony was an excellent server and had great recommendations on places to go for the rest of my stay.

I also treated myself to a spa afternoon on the second day of my trip at the Anda Spa on site. The spa was lovely, I loved the comfortable robe and relaxation area and my massage therapist was excellent. It’s on the second floor of the hotel.

This hotel made my trip to Minneapolis absolutely wonderful. I highly recommend it!

I am sad to be writing this review. My husband and I stayed here on our wedding night. Being frequent Marriott customers, we had high expectations for this hotel. We called ahead to let them know it was our wedding night and I pre-paid for chocolate strawberries to be delivered to our room. I also dropped off my bags early which they said would be put in the suite. We splurged on a nice room! Unfortunately, when we arrived there were several mix-ups including our missing bag, which was supposed to be in the room (it was found quickly). And they forgot about the chocolates and could not make them in time. We were bummed, so they said they'd send up a complimentary bottle of wine and pay for room service in the morning, which we appreciated. The bottle of wine took more than 30 minutes however, so we ended up cancelling. Upon check-out, there were some error charges with our valet car. Overall, everything was cleared up cost-wise. The part I am really disappointed in is the lack of apology from Marriott. I reached out to the manager, Thomas Ty. While he fixed our charges and made sure our breakfast was covered, he did not even apologize. It was clear he didn't care about this disastrous night. This was a very important night (obviously) as it was our wedding night! I expected a high-end Marriott to do something for the occasion and at the very least, apologize profusely when they messed up the things I had paid for to make it special. This may be the last time I stay at a Marriott, I am extremely disappointed and regret trusting them with an important night.