4.0
Very Good 348 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Suite conference hall recreation room Lobby wood flooring living room flooring

Overview

Location

Located in Minnetonka, Sheraton Minneapolis West Hotel is in the business district and close to Ridgedale Center and Brookview Golf Course. This hotel is within the vicinity of Shops at West End and Depot Docks.

Rooms

Make yourself at home in one of the 220 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available daily from 6:30 AM to 9:30 AM for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Minnetonka? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Sheraton Minneapolis West Hotel
12201 Ridgedale Dr
Minnetonka, MN 55305 United States

Reviews

4.0 Very Good 348 Reviews
Sheraton's version of a Motel 6 - Needs new staff, management, TLC
Reviewed 8 hours ago

I read over 40 reviews about the poor maintenance and staff issues here. Each time the manager, most recently gave lip service -- or worse -- to them and made empty promises. Nothing has changed for the better. Where do I start? Apparent mold? Broken and chipped furniture? Dirty walls? Haphazard maintenance attempts (like painting with a streak gloss over flat paint) when they were made? Cigarette stench in room, especially bathroom? Housekeeping knocking on the door early with "do not disturb sign" on the door? (And having left my room before 11 a.m. returning at night to find NOTHING was serviced?) There is even broken and frayed furniture in the lobby. All of this is masked by what from a distance looks like an attractive place -- and it could be one if the people who own and work at the place would only clean up, paint up, fix up and keep up but they would rather continue to make condescending excuses. Sheraton should pull the franchise and the owners (if they cared) should send the condescending useless management team packing. Of course, it's likely that the owners and management ARE the problem. This could easily be a much nicer place if they truly cared and showed us that they do instead of making cheap, empty promises and puffery laden responses.

Polar vortex
Reviewed 2 months ago

The heater unit in my room might have been loud, but it was warm during he -28F night. The room was comfortable with an adequate desk and fridge. The hotel property was uniquely designed, which was nice for a change. However their steep entryway does not work well with ice/snow. The breakfast area is open and inviting but expensive for what was offered.

Struggle with getting the appropriate documentations after the stay
Reviewed 4 months ago

Communication with this hotel is a nightmare. I was there on a business trip ending Nov 3rd and I still cannot get the proper invoices for that.
At check out I was told an amount due and an invoice was issued for that amount. Then in my bank statement I realized they withdrew an additional amount for which I still do not have an invoice regardless of contacting them numerous times via online forms, our travel agency and any means I could find!!!

Party hotel - not for business travel
Reviewed 5 months ago

The rooms surround an indoor pool and people are allowed to be as loud as they wish until 10pm. Easily heard within the rooms. The rooms also have a musty smell that is covered by the chlorine from the pool. The lobby is nice and the staff friendly but the smell and noise will keep me from ever returning.

Good hotel well located
Reviewed 5 months ago

This hotel has a very nice lobby and restaurant area... Rooms are very comfortable however funny displaid because of the way the building was constructed. A large number of rooms have no window, since they are in the center of the building therefore the only window is to the hall, so of course can not be opened nor have their curtains opened. So be aware upon reservation to request a room with window facing outside. After changing rooms to a room with a view, my stay started to be very pleasant. Friendly front desk staff made a difference. The location is good, 5 min walk to the Mall .