Burj Al Arab
What We Love
- Four swimming pools: two outdoor, two indoor, plus a private beach
- Guests get free access to Wild Wadi Waterpark (including buggy-ride transportation)
- Rolls Royce, Mercedes, and helicopter airport transfers
- All-suite property with views out to sea or along the coast
What To Know
- Airport transfers are available for a fee
- Children under 12 years staying for free in their parents’ room may not be eligible for a free breakfast
- There’s a surcharge for childcare
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Dubai’s sail-like temple to luxury with 11 restaurants and bars, a fleet of Rolls Royces, and a sultan’s ransom of bling
Since its opening in 1999, this self-described seven-star property on its own man-made island in the Arabian Gulf became an icon and a tribute to the frenzied luxury of Dubai. British architect Tom Wright based his 1,056-foot bold design on the sail of a dhow ship. The 202 light-filled duplex suites are a riot of marble, columns and, above all, gold. Of the 11 restaurants and bars, the ground-floor Al Maharda features floor-to-ceiling aquariums and a simulated submarine ride to the entrance, while the 27th-floor Al Muntaha serving modern European cuisine. Balance your chakras at the Talise Spa, located on levels 18 and 19, which offers organic treatments, infinity pools and a roman-inspired Amphitheatre serving fruit juices and snacks.
In the Area
Dubai’s Umm Suqeim neighborhood is close to Wild Wadi Water Park, and Ski Dubai, an indoor ski resort in the sprawling Mall of the Emirates. The public Umm Suqeim Beach is popular with expats and tourists who come to surf and paddle board. Want to escape modern Dubai for a bit? The neighborhood of Bastakiya, on the west side of Dubai Creek, houses shops, restaurants and galleries in a renovated quarter with centuries-old architecture. Nearby, the Dubai Museum, located in an 18th century fort, gives visitors a glimpse of traditional Emirati culture.
How to Get There
The service was excellent. From coming in through the gate to the welcome committee to the butler to the check out was unbelievable. They did everything in their power to make this one of the best hotels i've stayed in, better than Atlantis the palm, better than Emirates palace.
the room was a 2 floor, i was blown away by the massive amount of space, The Technology is a little outdated, but bearable. the internet on floor 16 was sluggish. The amenities and supplies were great. The pool in the back is breath taking.
Best thing here : service. 10/10 nothing can compare.
Least liked: technology. internet slow, feels like TV has a timer that will shut off.
We stayed only for 3 nights after a trip to the Seychelles. My wife and daughter were sick on arriving they got immediate medical attention. Very high level and quality of service, spacious rooms, attentive personnel, good quality of food.
Great hotel & staff generally, Breakfast was the weak point frankly ???????? !! We our English & live a British Breakfast including Pork Sausage & Pork Bacon, it was no issue at the Jumeirah Beach hotel across the way, but a big fuss was made when we requested it to our embarrassment.
We spoke to the New Michelin Chiefs & they got the products from the hotel across no issue, the breakfast is not really for residents of the hotel like us, it's full of orientials chinese or japanese taking pictures everywhere & they pay like £100 for breakfast only to visit the inside of the hotel, for a 7 STAR hotel we really dont want invasive people, it was like a ZOO HOTEL & the totled, Rich & Famous was fair game to be photographed eating breakfast or at any other time, I noticed security did not control the ZOO VISITORS!! paying a fee to visit the hotel for about £100 each, When you pay the room rate we pay we dont want nor expect this!! I stay in luxury hotels all over the world & the Burj Al Arab is like s Tourist Zoo with Coach loads of people pushing & going where they are not ment to even getting in private lifts, lucky they did not have a special lift security access but they tried!! All to take pictures especially the Chinese that our rude.
The private Club & Infinity pool is nice but again the coach partys even thought theirs clear signs saying Residents Only Keeped going in invasively. We had a Cabana & again the keeped looking in & sitting on our private cabana chairs!!! ???? Security final got ride of them about 11am I guess after the coach loads left.
The standards have dropped sadly.
I wanted Al Ain Camel Milk to be told that it was not available, I spoke to Executive Chef Moon & it was made available immediately ice cold & free.
The Michelin Chefs our so much better than before especially the French Chinese Chef & Chief Moon, Dinners & Lunch was a Delight & highlight of the stay.
For $2,000 dollars a night I'd book elsewhere to be honest if you want quality & peace privacy & quiet.
Further a Rude junior staff member shouted me from the middle of the Infinity pool with friends & my wife for having a mesh net float as I cannot swim, again further embarrassment caused by poorly trained staff, a senior staff manager pulled him up & said it was allowed for me & I'd asked permission, He apparently was from the water park & a junior manager I learnt later & should not have even been in the Burj Al Arab Private Pool Area & was pulled in becuse they were short staffed which was apparent along if staff were not trained well or experienced.
The best part was the somewhat tired looking 2 storey Suite, our room was near the very top of the hotel, we noticed how dirty the windows were, it was blamed on the building work & brick dust, which was all over the hotel, we noticed rust about the hotel outside & through our wrap around windows, maintenance was very lacking.
The Butlers had to constantly be asked to do things including unpacking our cases, which they did not do for hours & nothing was ironed. The butlers mostly constantly had their hands out for tips, one even said he preferred Pounds £ another Dollars $.
We had booked to stay again in a few weeks again but I cancelled it as for 8 nights or $16,000 it's seriously not worth it, the Hermes Products my wife & others noticed was rationed carefully !! No oils this time for the baths or special salts.
The Assistant Transport Manager cocked up some times we required the Rolls Royce, 1 a Charity Event & Another visiting a Cat Rescue, no Car was ready even though we reminded the butlers which changed like the wind. We enjoyed our journey to the airport in the Rolls, they our like the hotel showing signs of wear & look old with 140,000 on the clock, that's alot of miles! Driver was nice & helpful.
Best bits Chef Moon & other 2 & 3 Star Michelin Chefs in the evening & meeting Justin Bieber who was really nice, he was doing his World Tour at the time & had a Yellow Lamborghini Aventador Convertible, chilled fella in T-Shirt & Shorts was maybe midnight, Rolls Royce back to the airport 15 minutes & BRITISH AIRWAYS FIRST CLASS HOME.
We recommend a new hotel on the Palm called the Emerald Palace run by Margaret Paul the old BURJ AL ARAB hotel Manager, we stayed 8 nights in a beautiful new multiple room suite, service great, food good, 5 Star but I'd say better than the Burj Al Arab SORRY!!! Stay at the Emerald Palace Kempinski on the Palm Dubai, much better service & (NO) BUS LOADS of Oriental breakfast visitors coming to take pictures & annoy hotel residents like the Burj Al Arab!! I'd say these day the charges our silly & its 4 star.