Makkah Clock Royal Tower – A Fairmont Hotel
What We Love
- Location next to Al-Masjid Al-Haram; it’s the closest hotel to the Kaaba
- Sleeping within the enormous clock tower building where 1.5 billion Muslims worldwide turn for daily prayers
- Separate health clubs for men and women are open from 10 a.m. to 10 p.m. daily
What To Know
- It’s a popular destination for umrah (major pilgrimage) or hajj (minor pilgrimage)
- The hotel is business-friendly, with more than 34,000 square feet of meeting space
- There are more than 1,500 rooms and nine restaurants provide plenty of dining options
- Free WiFi
- Kids Club
Overlooking the 7th-century Al-Masjid al-Haram in the heart of Mecca, the enormous Makkah Clock Royal Tower, a Fairmont Managed Hotel, is perfectly located for Muslim travelers making the pilgrimage to the Holy City. In the iconic clock tower building guests have access to a sprawling shopping mall on the ground floor, two health clubs and nine restaurants, plus a choice of 1,542 guestrooms. All have an elegant look, with cream carpets, ornate rugs and dark wood furnishings, as well as modern comforts such as flat-screen TVs, WiFi and tea and coffee facilities. Floor-to-ceiling windows frame views of the cityscape in Fairmont Rooms and of Al-Masjid al-Haram in Deluxe Rooms, while Signature Rooms look directly onto the mosque. The hotel restaurants are set up for large group meals or intimate dinners, with multiple cafés, a steakhouse, two buffet restaurants and the first five-star Saudi restaurant in the city, Al Dira. For relaxing downtime, there are separate health clubs for men and women, both with Jacuzzis, steamrooms and saunas, and gyms.
In the Area
Mecca is the holiest city in Islam, and more than 1.5 billion Muslims around the world turn toward it five times a day to pray; they are also required to make a pilgrimage to the city at least once in their lives. Beyond Al-Masjid al-Haram, visitors make stops at such sacred sites as Jabal Al-Nour, Al-Jamarat and Jabal Thawr, admire the Islamic architecture of Qasr Al-Saqqaf in the Al-Maabda quarter, or visit the museum of archaeology and ethnology in the Qasr Khozam.
How to Get There
I am staying at this hotel as part of my Hajj journey and I am in the hotel as I write this review. I am here from the 7th Aug till the 15th Aug 2018. When I arrived on the 7th Aug with a Group of 40, everyone in the Group were given a spacious large room with a view where you can get some daylight into the room, whereas I have been given a room that’s just about big enough for one double beds with no daylight coming into the room. There is no daylight coming into the room as it faces off neighbouring hotel, the bathroom is small with toilet right by the wall making it very hard to use, the bathroom floods with water when you use the shower because the glass shower curtain is too high, extractor fan in the bathroom didn’t work, TV didn’t work, lifts are a nightmare as it can take in excess of 40 mins to get to your room specially from prayer room.
I spoke to reception about the issues and I got told there are no rooms available and all that Fairmont can offer is an “apology with a big smile”. It was almost like a smack in the face.
I was told to speak to my Hajj group leader and my group leader suggested speaking to the hotel reception. In other words there was no accountability from the hotel and they had no desire or real passion to satisfy me as it’s customer.
I appreciate that during Hajj period hotels can be fully booked but I find it hard to believe that the hotel has no rooms as contingency for emergencies.
I am disappointed that the hotel has differentiated between its customers and I sincerely feel I have been cheated with a room that’s probably not worth £100 a night whereas I have paid £285 per night for a small box.
The hotel room was as good as a hotel room in a Premier Inn.
The picture describes all that I have to say. I took this picture at 4:30 pm in the afternoon and you can see how dark it is and how small the room is.
The rooms were spacious and very comfortable... The bathrooms were of a decent size and the hot water in the
shower was amazing... The elevators were fast, didn't take too long coming down from the 32nd floor... Good variety and taste at breakfast... all the staff from the reception, restaurant, housekeeping and security were helpful, friendly and prompt.
Being close to the Haram is a definite advantage.. The Prayer room inside the hotel facing the Haram is great if you are unable to make it to the congregation prayers on time..Would definitely go again! I just hope they keep it at the same standard..
We’re moving from oberoi medina to fairmont mecca just last night, the room is double the size of oberoi, but the amenities is way below oberoi.
Don’t expect for nespresso machine like oberoi or other fairmont hotel that I’ve visited, they don’t even provide spoons in the room.
Breakfast was terrible, I know it’s hajj season and many groups are staying.
We have separated breakfast room, I think it’s a ballroom, it’s not a problem because we have that kind of breakfast too in oberoi but they managed to have a very good quality of food. Here in fairmont mecca, even the coffee they serve for us is terrible. I thought that we were gonna have espresso machine in the breakfast room , but no, just bad coffee.
Lastly, I approached the le club accor member desk this morning, I’m a gold Accor plus member, usually when I booked accor hotels using my membership I’ll get many privileges from the membership but since this time I’m traveling with hajj travel service from my country I know I won’t get any privileges, since they do all the booking, but i ask for having breakfast at the hotel restaurant instead of the ballroom where i can get a decent coffee. The man said that he would ask his manager about my request and I’m still waiting until now, we’ll see.
On the other side, if you need anything just call the royal service, they will come immediately and fix the issue in your room. I really appreciate the fast response from the technician, good job.!
Tenry ( room 1105, staying August 7 - 15 , 2018 )
Went for Ummrah, book this hotel because of my MOM as she cant walk a lot. As per name the hotel is not best interm of rooms, very old rooms, there was water dripping from the ceiling in the toilet.
We booked 2 interconnect rooms as was travelling with 4 adults and 2 kids. First thing we have to wait for the bell boy to get your luggage from the parking which is in the basement.
Rooms were not very specious, the only best thing was the breakfast which has a lot of varieties.
Lovely clean spacious rooms with big bathroom as well. There was a big spread for Breakfast with friendly staff. Having said that i find the location not the best as compared to the other abraj hotels closer to the entrance of the mall. It becomes a long walk through the mall and then to catch 2 lifts to go up becomes tiresome.