Hotel Croydon, a South Beach Group Hotel
What We Love
- The hotel is big on wellness: There’s a fitness room, outdoor swimming pool, meditation and yoga sessions, kickboxing and holistic massages
- Free nightly cocktails
- Comfy beds have cooling gel memory foam
- READ MORE: Find Your Perfect Miami Vacation
What To Know
- A $18 (plus tax) resort fee per night will be collected at the Jetsetter checkout; it includes round-trip airport shuttle from Miami International Airport (based on availability), free drinks nightly from 7 to 8 p.m., WiFi and two beach chairs per room, per day
- Located one block from the beach and two miles north of shopping and dining districts
- Valet parking is $36
- Free WiFi
- Parking On Site
Located in a quiet section of Miami Beach, the 102-room Hotel Croydon opened in June 2014, but its history dates back to the 1930s, when it was praised for its Art Deco design. Here, many amenities focus on healing and wellness, including a fitness room, an outdoor swimming pool, meditation sessions, kickboxing and holistic massages. Yoga classes are held on the rooftop sundeck, which has 360-degree views of the ocean and city. Back inside, the guestrooms feature mahogany porcelain tile floors, iHome docking stations, plush beds with cooling gel memory foam and tufted white headboards. The bathrooms offer C.O. Bigelow toiletries. The Tavern restaurant serves breakfast, lunch and dinner, cooking up entrees such as pan-seared mahi mahi with jasmine rice and broccoli rabe, short rib burgers with caramelized onions, and steak frites with chimichurri sauce.
In the Area
There aren’t many entertainment options in the immediate area, but the beach is just across the street and sun chairs are provided for hotel guests. Several golf courses are just five minutes to the north. Rather flex that plastic? Lincoln Road Mall, a hub for shopping, is about two miles south. A variety of water activities are sprinkled throughout the city, including paragliding, paddleboarding, kitesurfing, kayaking and sailing. For a unique, off-the-path attraction, history buffs should explore the Ancient Spanish Monastery, about 10 miles north. Those seeking a taste Miami’s sizzling nightlife should head to Mansion and LIV, two high-energy clubs in South Beach. For dinner and cocktails, the Forge restaurant and wine bar has an elegant setting and farm-to-table menu selections.
How to Get There
Nice quick vacation! The service was nice and the hotel was clean. The only issue I had was maintenance had to come to my room multiple times our first day. Which was pretty annoying since we had just flown for six hours and wanted to rest. They were fixing some type of air conditioning problem, we had no idea what was going on because we didn’t make a complaint about the air-conditioner. Despite that everything was great, the service was great, and the hotel was really fun.
This is a review that I feel obligated to make because it was a very surprising as well as disappointing experience. For the record, the product, meaning the building itself, it’s a great product but the customer service as well as the care from the employees to the guest is lacking greatly. This problem extends from some of the front desk agents to the managers both at the desk and at the bar (The Tavern) located in front of the hotel.
My best friend and I suddenly decided to head to Miami from NYC to avoid the cold temperatures and the up-coming snow storms our city was expecting. From all the hotels available from March 1st to March 9th, The Croydon Hotel seemed to be the best one as a choice; what a mistake!
I normally stay at the Washington Park Hotel but this hotel was FULL...
Right from the get go, the FD agents inform you that check in time is at 3pm and that there are no rooms available for early check in. They don’t even look at the computer to make sure that what they are telling you is accurate. Believe me, I work a high end hotel in New York, and this is not the way to even go about check in times; you at least look at the computer; it shows care.
Anyway, the lady who helped me was not rude or anything; she was kind. I had booked a back to back continuos reservation; one reservation was for one night and the second reservation for 8 other nights. I informed the agent of this and gave her both my ID and CC so she could set me up so I didn’t have to move nor have to check in the next day. Well, I got woken up by a slender gentleman with a ponytail over the phone around 11am while I was sleeping. This man stated “this is a phone call to remind you that check out is at 11am”, to which I replied “I’m staying at the hotel for 9 continuous nights in a double bedded room”. The gentlemen informed me “well, you have to come down anyway to check in again; sorry”.
Despite being 11am and being half asleep I come down and proceed to do this check in, which was supposed to ben set up to avoid waking me early in the morning while I’m on vacation. I do this all the time at my job and guests are set up so they are not disturbed in the morning while they rest.
Waited in line as there were other people trying to check in and I observed the same gentleman with the ponytail giving guests the same treatment: “sorry, check in time is at 3pm”; no use of the computer at all. In fact, he was not even checking ID’s and was writing the guest names down on a piece of paper.
The same lady kindly assisted me and when I informed her of the phone call she said “I’m sorry; he didn’t know”. What are the computers for? So that was my experience checking in and re-checking in.
The next day my friend and I decided to head to the beach as it was a great hot day but decided to stop at the bar for a beer and maybe a snack. We decided on ONE Cuban sandwich for the both of us as we were not hungry and also we were in a hurry to get some Miami sun.
We both ordered one pineapple juice and an orange juice to go with our quick meal (or so we thought was going to be a quick meal). While we are waiting on the sandwich we get our drinks and BOTH of them were super watered down from the get go which was very strange; we didn’t complain. Still waiting on that sandwich, I asked the girl to see how long it was going to be. She tried her best to assist but there wasn’t much she could do.
An hour later the sandwich was still not here...very surprising for a simple sandwich. At this point we were both over the food and wanted to go to the beach and go about our day. I asked the girl if he could tell the manager that we no longer wanted the sandwich and wanted to leave. The manager came like 20 mins later and wanted me to explain why we wanted to leave without paying for the sandwich! He should have known already. Anyway, the manager comped it but still charged us the watered down drinks even though he was informed by me they were bad.
We ended up going to a little market down the street to get a quick bite. That was the last time we ate at the hotel...even the bartender girl knew we were done eating there.
So my friend left 5 days later and I wanted to leave the hotel early because I was over it. I called hotels.com to reach out to the hotel manager to see if anything could be done; Hotels.com had no luck reaching out stating that nobody was picks up the phone. I had the same luck as they did after 30 mins of trying. Later on that night I called the FD and they informed me that I would have to wait for the manager coming on shift the next morning to speak to him. I waited till the next day and called at the time in the morning that the manager was going to be on shift (which was pretty late: 10am). The FD informed me that the manager was busy with a “guest locked in an elevator” and they told me that he was going to reach out to me as soon as he was free. I went to the elevators and they were both working; still I waited. 3 to 4 hours later waiting in the room, no call (again, the sense of urgency and care was not there); the manager never contacted me.
I did not go downstairs to make a scene and/or complain because I’ve read similar reviews about the hotel and somehow whoever replies to guests’ complains always manages to blame them in order to make sense of things that did not go well during their stay. Therefore I did not want to give any ammunition to this person to try to blame me of irrational behavior during my stay as this review was coming your way.
My friend or me have never experienced such poor service in a hotel. We joked around calling it “the naked and afraid / survivor” experience cause we felt like we were alone when it came to dealing with issues that we encountered.
Anyway, it was a pretty disappointing stay; one that I had to complete against my will as management did not reach out to me to even see if they could make it up to me. I would say this is the first time AND LAST time we will stay here. Hope this review helps prospective guests in being aware of what happens here and I also hope that whoever is in charge of training The Croydon employees AND MANAGEMENT makes an attempt to correct this carelessness and lack of love to assist your customers.
Had a 3 night get-away this week at Hotel Croydon booked through Travelocity. I called the hotel prior to booking after noticing the hotel website has a list of unauthorized travel booking companies. I learned Travelocity books through the approved Expedia website for this hotel. Be smart and cross reference your plans before booking! We met an unhappy visitor who booked through an unauthorized well known booking company. She had no room on arrival, had to pay the hotel for her stay, and was on the phone trying to get a refund through her travel booking company.
Room was fine. Platform bed w/ mattress and topper, tv, mini refrigerator and snacks/drinks available for purchase. There is a liquor store within a block with more affordable drinks, water & snacks.
Location is nice, beach access is 1 block away. Resort fee covers hotel towel (grab one before hitting the beautiful beach) and full length padded beach chairs waiting on the beach. There is no in room coffee, but a small on-site café is available. Bit pricey after tax (and tip) & coffee was only lukewarm. Try the café 2 blocks on 40th street the same side of the hotel. Coffee, juices, water, breakfast sandwiches, bagels, salads, yogurt, empanadas, candy, chips, & souvenirs.
There is a narrow pool, gets shade mid day. Discovered the hotel rooftop with splendid views of the water between the hotels & streets. Good value overall.
I visited Hotel Croydon in early January. The rooms were a nice size and the bed was comfortable. Unfortunately, the hotel was just not clean.
One the first night, I had to ask the night attendant to clean my room. He came to my room and sweep the floors and did a little mopping, which I was thankful for. But the amount of dirt and dust on the floor was just unacceptable for any business establishment. My bare feet were dirty after walking on the floor before it was cleaned. I spoke with the management and they were able to switch my room.
The dining room (indoors and outdoors) was also very dirty, dust and dirt on the floors, cigarettes butts underneath the tables and in the flower beds. The bathroom near the dining area did not have toilet paper and it was also not clean. Unfortunately, the pool area was also dirty - lots of crushed (used) plastic cups and dirty plates left.
In my humble opinion, I would hire more staff to keep the facilities clean and tidy. Staff should walk the premises to check the pool area, bathrooms, and keep the rooms clean. Staff should also clean the dinning areas constantly.
It is quite a cute hotel and I think keeping it a little more tidy will give it a higher rating.
I had a wonderful stay here with my boyfriend! The staff is top notch and the rooms were super clean! It’s very convenient with a 24/7 restaurant at the hotel, a liquor store across the street and it’s within walking distance to the beach. My only issue is that the hotel doesn’t seem to release any rooms for early check-in before 3pm for guests that might happen to arrive a little early. It was a minor inconvenience, but they were more than willing to hold our bags for us while we passed the time on the beach. Overall I had a great stay and I would be happy to stay here on my next visit to Miami Beach!