Hope Street Hotel
What We Love
- A centrally-located boutique hotel with acclaimed dining and a choice of stylish roomsThe incredible location in the centre of Liverpool culture
- The historic façade and stylish modern interior
- The delicious dining and faultless service
What To Know
- The Liverpool Lime Street railway station is a 15-minute walk away
- Parking is available onsite for £10
- Free WiFi works well
Hope Street Hotel, and its award-winning restaurant, effortlessly blend contemporary style and lavish Venetian architecture in the heart of Liverpool’s cultural quarter. Embodying the historic charm and stylish rebirth for which the city is famed, Hope Street Hotel is perfectly located within walking distance of the Royal Philharmonic Hall, world-class museums and the shopping mecca of Liverpool One.
Hope Street Hotel’s individually-designed and well-appointed rooms include sumptuous beds draped in Egyptian cotton, delicious underfloor heating and a view of the stunning architectural surrounds. Contemporary urban décor, such as exposed brickwork and solid hardwood flooring, belie a sense of style noticeable throughout.
Adjoining restaurant, The London Carriage Works, serves modern British cuisine using locally-sourced produce, and the friendly ensemble of staff deliver exceptional hospitality 24 hours a day, to create a truly memorable experience.
How to Get There
On entry to the hotel i was highly impressed with the slags and the look, but when I got to my room I felt totally squashed. I noticed quite quickly that if a neighbouring room closed their door my room shook and it was extremely loud. Around 11pm all I could hear were people running up and down the stairs and banging doors. This continued for a while, around 530am the noises started again, it was so loud you would think they were in your room. I was not impressed with the noise or lack of space in my room. I hardly got any sleep, this was a business trip. So I was not impressed at all with the noise coming into my room. These rooms G01-g04 should not be rented out. It’s too loud, to be situated under or near stairs. Room G04 should not be sold to the public.
We stayed for 2 nights in room 536 which was spacious and very comfortable. Good views across the city. The staff attention to detail was very professional, it was important to them that every customer need was fulfilled. And it was in an unflusted helpful manner. The atmosphere was calm and relaxed despite the hotel being full, which surprised us. Where are all the other guests? We enjoyed 2 very good breakfasts, appreciating the excellent choices of specially prepared dishes to order.
We look forward to another visit next year.
I'll start with the positives: good location in the very pretty Georgian Quarter, warm welcome from a receptionist on arrival (didn't catch her name sorry). Nice use of wood and brick décor in large reception area which although contemporary, was cosy. Studio room was spacious, clean, bed very comfortable as were the pillows (unusual in a hotel). Now, the downside, unbeknown to us, and not advised on booking or check in, there was a wedding party. Ok, not a huge problem and common in hotels now. However we were kept awake from 12 midnight until 3 in the morning by the bass noise vibrating through the hotel to our room. I enquired in the morning where the party was - outside or in? Head Receptionist said it was a wedding in the basement and that "we shouldn't have heard it as they ensured only the wedding party were above the venue area", well clearly we did as I wouldn't have mentioned it! No apology given, not even a "really sorry you were disturbed how can we make amends" type of comment. So I spoke to her again and said that was a bit "off" (until 3 am?!!!) and she gave a small discount off our room rate, just for the one night (we stayed two, pre booked). I guess my comment is around the reaction from the Head of the Department, who seemed surprised that we were kept awake (key requirement from a hotel stay: a good night's sleep and a decent breakfast!). She needs to learn to apologise and smile to guests - it goes a long way. I noted somebody else mentioned staff and apologies.
Breakfast was ok, I think the Chef needs to learn how to cook eggs (!) - first morning scrambled eggs were like an omelette and well over-cooked, second morning my husband returned his fried eggs as they practically bounced off the plate they were so over-cooked and rubbery- 2nd offering was a huge improvement.
Sounds like we are moaners; we are not - just need sleep and a good breakfast.
Bar staff lovely by the way, and the bar meals were very good (different kitchen brigade?!) Overall it's a nice enough hotel, it just needs a bit more attention to detail. Tip: Add ear plugs to the long list of "essential items" you are happy to provide/sell to guests!!