Grand Wailea, A Waldorf Astoria Resort
What We Love
- Nine free-form pools connected by a lazy river
- Near Wailea Beach, one of the best beaches on Maui
- Three tropical golf courses
What To Know
- The resort is a 30-minute drive from the Kahului Airport and a short flight from Honolulu
- Families love this resort
- All Hawaii’s beaches are public
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Wailea Beach is one of the best in the world, and just behind it the 780-key, 40-acre Grand Wailea matches its beauty with pure extravagance: Nine free-form pools, three golf courses, 11 tennis courts, a massive fitness center, a sprawling spa, five restaurants and four hot bars. Families flock here for the diversity of fun available for everybody, from private golf lessons to lava rock massages to a Tarzan rope swing over the pool.
In the Area
Outside of the resort, Maui is a charming island with great food, art and natural splendor to spare. Tour Ali‘i Kula Lavender Farm, where the calming purple flowers are grown and turned into a variety of culinary items and toiletries. In Ulupalakua, Tedeschi Vineyards produces wine from both grapes and Maui-grown pineapples. Paia is an artistic community home to art galleries and plenty of dining options. Start your day with pastries from Anthony’s Coffee Company, head to the Flatbread Company for some awesome pizza (with excellent gluten-free options), or grab dessert at the Ono Gelato Company. For a hike through an evergreen forest more reminiscent of the Pacific Northwest than a tropical island head over to Polipoli Springs State Recreation Area.
How to Get There
We have been here twice as a couple and once with our family. We, as adults loved the pools and slides so we brought our kids back. Our 10 year old twins LOVED them. I even did a back flip of the rope swing. We rented bikes from the Hotel and rode down to a beach. We shopped at the little stores next door. And we attend a LUAU. Fantastic service.
The property itself is stunning. It is what you would expect of a 5-Star Resort. Their pool area is awesome. Swim-up Grotto Bar (with excellent drinks and awesome bartenders!), poolside cafe/bistro; and the pool area is large enough that it never feels packed, despite hundreds of people using it at the same time. The 18+ pool is also a nice touch. The beach is less than 10 feet from the pool area, so going between pool and ocean could not be easier.
Front Desk staff are awesome! Fast, efficient, friendly. We were able to upgrade rooms to an Ocean-View room flawlessly. The Valet staff are also excellent. Housekeeping is wonderful. The service staff at all the restaurants on-site are all very friendly as well.
The food is...well...mediocre; and rather overpriced for what you get. This wasn't exactly our first stay at a 5-Star resort, so it's not like we were expecting Burger King prices. However, one evening early in our stay, we had dinner at the Bistro Molokini. My wife and I each had a Cheeseburger, one cocktail, one beer and shared a Calamari appetizer. The total was ~$120, before tipping our server. My wife also ordered Mahi-Mahi Fish Sliders from the Botero Lounge one evening that were literally inedible. The fish was sour and slimy; and the buns were soggy. It was almost as if someone had made sliders and set them outside in the heat/humidity all day. Our server, to his credit, was legitimately embarrassed and took them off our bill without us having to make that request.
Lastly, a little snafu that I'm only mentioning because I want others to be aware. If you book a spot in the Luau; be absolutely certain that whatever day you book is the day you will attend. It is not the Grand Wailea's Luau. It is third-party, and is run by a family that uses the property to stage the Luau. On our first day (a Monday), we booked our Luau for Thursday through the Concierge Desk. On Thursday morning, we decided to go hiking on Haleakala, but were unsure if we would make it back in time for the Luau. So before going hiking, we called the Resort Concierge to ask about changing our Luau reservation from Thursday to Friday. If we could change, great! If not, we'd go hiking on Friday. The Concierge we spoke with said it would not be a problem, and informed us while still on the phone that we had been moved to the Friday Luau. Perfect! On Friday evening, we showed up to check into the Luau and were informed that we were not on the guest list. The only info they had for us was as a "No Show" for the previous night, on Thursday. We explained the situation, and they told us we had to go back to the Concierge. We got back to the Concierge, and they told us that our Luau Voucher had been issued on Thursday; but that they also showed us as No Show as well. They said the Friday Luau was booked solid, but they could book us for Saturday evening; which we could not do as we were departing on Saturday afternoon. (Also, as an aside, while we were first trying to check in, the Luau people were offering upgraded seating to others at a $20 upcharge, so "Booked Solid" wasn't exactly true; but at that point, we did not much feel like opening that can of worms.) While we received a full refund; it was rather disappointing to be told we were rescheduled, when it did not happen. It obviously left a large enough impression that this warning to others is the largest section of this review; but that is not indicative of our entire stay at the resort at all.
That all said, our stay at the Grand Wailea was wonderful and we will definitely be back. The location, property, amenities, staff and room itself were all very deserving of the 5-Star Resort rating; and I really can't let one misstep with the Luau, and some overpriced food bring this down below a 5-Star Review. If you want a 5-Star Experience, you won't be unhappy at the Grand Wailea!
The Grand Wailea has the best pools of any resort I've ever stayed. The staff is friendly and efficient and the beach is fantastic. You are walking distance to more than 6 very good restaurants on top of the excellent food at the resort
We stayed four nights at this hotel. The price is the top 2 hotels in Maui, but the service is not matching the price. We went to Vocano restaurant on the second day. We’ve been waiting over 20 minuets to have a waiter to talk to us. I told him we were ready to make order, and he said he will be right back. However, when he came back he went to serve another table that came in after us. We waited another 10 minuets, and asked several waiters walked by, but no one could help us. My son was starving, so we had to leave and ordered food from the cafe.
We have been to Atlantis in Bahamas, and the services are much better than this place. Not a 5 Star hotel.
This 5 star resort did not disappoint. Located on the quieter side of Maui, everything was perfect! The sunsets and sunrises cant be beat on Maui. The pool was huge and the waves at the adjacent beach were calm. Great place for families. Just a little disappointed that breakfast was not free for Hilton gold members, but they did give us discount vouchers. Definitely would stay here again.