Four Seasons Resort Maui at Wailea
What We Love
- Attendants, who diligently monitor the 2,100-foot-long beach, spritzing guests and providing ice water
- An exceptionally well-curated collection of nearly 300 works by top Hawaiian artists throughout the public areas
- Free perks galore: resort shuttle service, use of 58 cabanas, Hawaiian outrigger canoe excursions and lots more
What To Know
- The main pool can get crowded; head to the infinity adults-only Serenity Pool for peace and quiet
- Although surrounding Wailea resort has some restaurants and shops, guests will need a car to reach the nearest town, Kihei, 8 miles up the coast
- Don’t expect total privacy at the beach—by state law, all Hawaii resorts must provide public right-of-way beach access
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Although the exterior of this horseshoe-shaped midrise built in 1990 resembles many other upscale Hawaii beach resorts, the Four Seasons is a cocoon of understated swank on the inside. Decked out with a museum-caliber Hawaiian art collection, the open-air common spaces invite lounging, with rattan chairs, ceiling fans, recessed amber lighting and natural-stone floors. Colonial touches, like coffered ceilings and stout white columns, lend a regal air, but the native art, potted greenery, and floor-to-ceiling views of the pool and, beyond that, the ocean remind guests that they’re on a remote tropical island—and that casual beach attire is encouraged.
Bed and Bath
There’s lots of space to spread out in the Four Seasons’ 380 rooms and suites, with standard units measuring a roomy 600 square feet, not including lanai, and full suites 1,000 square feet and up (these have second guest bathrooms). Most rooms have a predictable layout, with bathrooms and beds situated farther from the window, and desks, sofas, and sitting areas nearest to the lanais, which are outfitted with tables and chaise longues. Terry robes, La Bottega bath products, iHomes, DVD/CD players, safes and beach totes are standard, and the marble bathrooms have large soaking tubs, separate standing showers and double vanities. The resort’s design is such that most rooms offer at least partial ocean views, but for the best panoramas, book a room in the Ocean-View Prime category. The most economical rooms face distant mountains (but also a covered parking garage).
All three of the hotel’s restaurants are first-rate, including Hawaii’s only outpost of Wolfgang Puck’s Spago, which focuses on mod East-meets-West cuisine utilizing local ingredients (the wild lilikoi crème brûlée with white chocolate–macadamia nut biscotti makes for a memorable finale), and a casual open-air Italian restaurant, Ferraro’s, a perfect perch for enjoying a glass of prosecco while watching the sunset. The underrated DUO Steak and Seafood, however, may just be the best of the bunch—service is seamlessly unobtrusive, seating overlooks the pool and the ocean beyond, and the food, ranging from a “duo” tartare of beef and island snapper to perfectly rare pan-grilled big-eye ahi with a shiso-panko crust, is flawless. The expansive spa offers an extensive menu of treatments; book the signature lomi mohala massage in a thatch-roof hale (hut) overlooking the sea.
In the Area
The surrounding Wailea Resort is home to three superb golf courses, all meticulously groomed but of varying difficulties (the Emerald Course is the most forgiving of them). That soaring mountain peak guests see from the fairways and many Four Seasons rooms is one of Maui’s most appealing attractions: it’s a gorgeous, winding 50-mile drive to the summit of 10,023-foot Mt. Haleakala, a national park with hiking trails and panoramic views. Stop by Ali’i Kula Lavender Farm and Surfing Goat Dairy —a purveyor of delicious goat cheese—on the drive back. To get a high-end retail fix nearer to the resort, venture into the Shops at Wailea, home to BCBG Max Azria, Louis Vuitton, Tiffany and several others.
How to Get There
I’m afraid that the hotel wasn’t quite what I had hoped for. Normally you leave a FS hotel sprinkled with a little of that Four Seasons magic and I just didn’t feel it here.
The Benchmark seems low in Maui and I’m sure that this is likely the best hotel on the island but I’m afraid I didn’t feel it.
I would have liked a bit more interactivity from the hotel and someone to have helped create some of the magic I was after but it didn’t happen.
I thought the F&B side of the hotel was lacking and could have been better and was not up to the usual standards you come to expect with this brand.
Monica from the morning team at Duo stood out and was truly welcoming and very thoughtful and her generosity was touching.
The spa whilst not as grand as some I’ve seen in other FS properties was still excellent and the treatments wonderful.
The hotel was packed on our arrival and felt really crowded and chaotic and whilst FS is a child friendly brand the resort was full of screaming kids for the first few days of our stay which I understand is no fault of the hotel.
The hotels car service was prompt and always available which was useful as often the car service is so hard to access in hotels as it always seems booked up!
The bar area of the hotel didn’t work for me. It felt like a continuation of the lobby and if you could get a seat (which we couldn’t for the first few days) it just felt like you were sitting in a hotel lobby. We had one service issue here which was unfortunate and avoidable.
Our room was spacious and well appointed and had a large and useable balcony which I was very happy with.
The hotel was too expensive for the standard that was offered and the objective for any hotel especially a Four Seasons should be to exceed their customers expectations and help create positive experiences for their guests and FS Maui didn’t quite manage that for me. We left a day early which I have never felt compelled to do before now. Normally the thought of leaving a Four Seasons hotel saddens me but not this time...I’m a huge fan of the brand and have created some really special memories over the years at Four Seasons Hotels and this sadly wasn’t one of them.
This was our first stay at the Four Seasons and we weren't disappointed. We had wonderful rooms with plenty of space, a good layout, very clean. The pool and ocean areas were nice and if you can get chairs or a cabana, you'll want to stay all day because the staff working that area will totally take care of you. The lobby area/valet staff was also so helpful. Every time we came or left they checked to see if we had everything we needed, and often helped us with little things just because they were right there.
I really wanted to love this hotel and anticipated the 5 star personalized service I had received elsewhere. Unfortunately this experience did not meet our expectations. We chose the Four Seasons at Wailea as our 20 year wedding anniversary vacation destination. I booked best available rate based on my previous experience where due to my frequent travel I often receive a free upgrade. This was a mistake as I did not expect a 5 star hotel to offer rooms with view of the parking lot and unfortunately they were fully booked and no upgrade was available to us. The view however was not the the biggest problem. A coupe of days into our stay we realized that there is no sound proofing between our room and the adjacent one, as a family with two young babies moved in. After a sleepless night and a talk with front desk, we were promptly moved to a better room.
On another note, I spoke to the concierge about suggestions for our anniversary dinner and was given a few restaurant options. We tried a couple of those restaurants prior to the date and settled on Ferraro's as our choice because of the beautiful sunset view and good food. That evening I attempted to book the same table for our special dinner which was coming up in 3 days, but I was told that they cannot guarantee it unless we are seated at 5:30 on that day. No one seemed to care that this was a special occasion for us. We ended up baking in the hot sun for an hour in order to secure our unobstructed view (not an ideal experience). The restaurant acknowledged our anniversary by sending out a small petit four brownie along with our dessert. Aside from all that the food was very good and nature also delivered a beautiful sight.
The pool and beach in one word: crowded! But wait, there is more. In order to secure a cabana or a shaded chaise at the pool one must be up at the crack of dawn and wait for the pool attendants to start work at 8 (not the best morning scenario). Food was not offered poolside until after 11:30 (why??)
In one occasion I waited for a pool attendant to deliver some towels and set up a chaise, but after about 15 minutes I had to ask a server if I could get them myself. He quickly brought some towels over. The pool attendants are very busy because the pool is, you guessed it, overcrowded.
The valet service was very quick. We never waited more than 2-3 minutes for our car. They also brought out blankets for our trip to the top of the crater, which was the kind of attention we had expected from the rest of the hotel but sadly did not receive.
This was our fourth time staying at this property. On the first three occasions, they exceeded our expectations at every turn with impeccable service and by consistently anticipating our needs. This time the service was really no different than a moderately priced hotel. They met our requests when asked, but wait times were higher and we got the impression that they felt like they were doing us a favor. Everything was
Everything is fantastic from the property, location, and especially the customer service. I have traveled a lot , but this is number one for me. There is nothing this staff wont do for their customers. The facilities are gorgeous, can not wait to return for another luxury vacation.