Andaz Maui at Wailea Resort – a concept by Hyatt
What We Love
- Location is key: Wailea offers the best of Maui buzz with covelike beaches
- Opened in 2013, the property is the cream of the design crop
- The energy of the young concierges, chefs and mixologists is infectious
- Free perks include luxury sedan service throughout Wailea, morning coffee, tea and evening beverages at the Andaz Lounge, and the Hub 808 kids program for ages 12 and under from 9 a.m. to 3 p.m.
- The hotel is the only one in Wailea to be LEED Certified
What To Know
- The $41.66 resort fee per night (collected at the Jetsetter checkout) includes a range of extras: GoPro camera rentals, outrigger canoe trips, yoga classes, Ukelele lessons, snorkel equipment and more
- Though it's the most sophisticated of Wailea's otherwise family-oriented properties, kids are still welcome here with a separate pool area
- Make reservations for dinner at Morimoto; also Ka’ana Kitchen can't be missed
- Spa fills up quickly — and is totally worth booking ahead
- There is a $45 per person charge to use the spa facilities, including locker use with robe and slippers, access to the tranquility pool, sauna, steam and plunge pools
- Rates are not eligible for Gold Passport points
- Eco friendly
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Urban loft meets boho beach pad. Floating in from the porte-cochère along a lantern-lit path, you arrive at the dramatic Rockwell Group–designed open-air lobby, where treelike pillars frame floor-to-ceiling ocean views, and pillowy loungers float above a central sandpit on a sleek wood platform. Rough-hewn stone, polished marble and gleaming woods add natural texture to the clean-lined modern look.
Bed and Bath
The guestrooms feel like city apartments that decided to put down roots inside a killer beach resort. The spaces are cleverly laid out, with beds abutting the bath (or shower), backing up to sinks that sit in front of the toilet and closet. Sleek slate flooring, rich wood tones and soft chaise longues lend a cozy pied-à-terre vibe with some ikat and batik prints thrown in for island flavor.
Morimoto puts Maui’s freshest catches at the center of his eponymous eatery, tucked between the pool and the beach. There’s a similar locavore focus at Ka’ana Kitchen, which uses an ever-changing list of ingredients foraged or obtained from local farms and purveyors and serves them up around a hibachi grill. Grab housemade gelato and island snacks at the 24/7 Mokapu Market, and cocktails made with fresh-squeezed tropical juices at the bars. The Awili spa’s apothecary lounge custom-blends lotions from locally-grown herbs, fruits and other plants; try booking a Omakase treatment. But perhaps nothing is more soothing than blissing out beside the tiered infinity pools or on sun-kissed Mokapu Beach.
In the Area
The Andaz caters to stylish couples and fashion types, but Wailea as a whole is more of a family destination. However, everyone loves the recently opened Monkeypod Kitchen, a locavore eatery and brewhouse. Head to Longhi’s in the Shops at Wailea for the stellar Sunday brunch (think Grand Marnier–dipped brioche french toast with macadamia nuts). And have the Andaz’s concierge arrange an unforgettable snorkeling trip to Molokini, a sunken underwater crater, or a hike through a lava field or to a rain forest and waterfall.
How to Get There
We stayed at the Andaz during “low” season. The hotel was still packed, or at least that’s what the front desk had me believe when I asked to switch rooms. I wasn’t even given a chance to ask for an upgrade during check-in despite Hyatt status. Then when I asked if we could be in a room close to our friends (who also booked on points) we were told there were no rooms available in the hotel. Very unaccommodating. Our room was on the “3rd floor” but since there is a slope, it’s really the “ground” floor at that level. Our balcony faced a wall, and there were slugs all over it so we didn’t use it. I did mention all of this to the front desk and was met with indifference. The pools are amazing and the beach is great. The location is perfect, but their customer service is definitely lacking if you pay on points.
The Andaz has the have the most offensive check in process out of any property we’ve ever stayed in.
Traveled for miles and miles and miles. TSA, screaming babies on plane, rental car shenanigans, drive over.
And the first thing out the front counter agent with his iPad? “Oh I can’t find your reservation I’ll be right back”
First impressions are everything. Andaz fails theirs right away.
We’re done staying at Andaz resorts. The front desk staff have a huge chip on their shoulder. We had a poor experience in Arizona at an Andaz too. It’s becoming a trend with Andaz. Time to explore a new property.
Guest rooms are bad need updating. Bath room has only one sink and the room feels cold. Towels are very thin this is not a 5 star property. Would stay at the Four Seasons next trip. Did not like this peoperty.
Rooms are best for 1 person. Slippery tile floors when humid weather exists. Cannot leave any door open for more a few minutes. Bathrooms tight for 2 people. Only 1 sink. Expect more from a resort property.
From beginning to end it was an exceptional experience. It was practically paradise. The resort condition is like brand new, spotless in every way. Countless pools to chose from and easy quick bites. Staff were friendly and continuously would tend to our needs. Rooms were in mind condition and would get services twice a day. It was heaven. I would only come back here when visiting Maui. Thank you Andaz for a memorable getaway.