Andaz Maui at Wailea Resort – a concept by Hyatt
What We Love
- Location is key: Wailea offers the best of Maui buzz with covelike beaches
- Opened in 2013, the property is the cream of the design crop
- The energy of the young concierges, chefs and mixologists is infectious
- Free perks include luxury sedan service throughout Wailea, morning coffee, tea and evening beverages at the Andaz Lounge, and the Hub 808 kids program for ages 12 and under from 9 a.m. to 3 p.m.
- The hotel is the only one in Wailea to be LEED Certified
What To Know
- The $41.66 resort fee per night (collected at the Jetsetter checkout) includes a range of extras: GoPro camera rentals, outrigger canoe trips, yoga classes, Ukelele lessons, snorkel equipment and more
- Though it's the most sophisticated of Wailea's otherwise family-oriented properties, kids are still welcome here with a separate pool area
- Make reservations for dinner at Morimoto; also Ka’ana Kitchen can't be missed
- Spa fills up quickly — and is totally worth booking ahead
- There is a $45 per person charge to use the spa facilities, including locker use with robe and slippers, access to the tranquility pool, sauna, steam and plunge pools
- Rates are not eligible for Gold Passport points
- Eco friendly
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Urban loft meets boho beach pad. Floating in from the porte-cochère along a lantern-lit path, you arrive at the dramatic Rockwell Group–designed open-air lobby, where treelike pillars frame floor-to-ceiling ocean views, and pillowy loungers float above a central sandpit on a sleek wood platform. Rough-hewn stone, polished marble and gleaming woods add natural texture to the clean-lined modern look.
Bed and Bath
The guestrooms feel like city apartments that decided to put down roots inside a killer beach resort. The spaces are cleverly laid out, with beds abutting the bath (or shower), backing up to sinks that sit in front of the toilet and closet. Sleek slate flooring, rich wood tones and soft chaise longues lend a cozy pied-à-terre vibe with some ikat and batik prints thrown in for island flavor.
Morimoto puts Maui’s freshest catches at the center of his eponymous eatery, tucked between the pool and the beach. There’s a similar locavore focus at Ka’ana Kitchen, which uses an ever-changing list of ingredients foraged or obtained from local farms and purveyors and serves them up around a hibachi grill. Grab housemade gelato and island snacks at the 24/7 Mokapu Market, and cocktails made with fresh-squeezed tropical juices at the bars. The Awili spa’s apothecary lounge custom-blends lotions from locally-grown herbs, fruits and other plants; try booking a Omakase treatment. But perhaps nothing is more soothing than blissing out beside the tiered infinity pools or on sun-kissed Mokapu Beach.
In the Area
The Andaz caters to stylish couples and fashion types, but Wailea as a whole is more of a family destination. However, everyone loves the recently opened Monkeypod Kitchen, a locavore eatery and brewhouse. Head to Longhi’s in the Shops at Wailea for the stellar Sunday brunch (think Grand Marnier–dipped brioche french toast with macadamia nuts). And have the Andaz’s concierge arrange an unforgettable snorkeling trip to Molokini, a sunken underwater crater, or a hike through a lava field or to a rain forest and waterfall.
How to Get There
First up, have to realise and expect that all hotels in Maui is going to have their hands in your pocket pretty much the entire time there, ANDEZ is no different. We knew this was going to be the case so the cost of the room and restaurants is largely ignored, but the prices at the restaurants are on par with others and only a little more expensive than the ones nearby. We stayed twice, having spent 2 days in HANA half way through our stay and returning to the ANDEZ so we sampled two rooms. Firstly the rooms are bigger than they look in the pictures - usually the opposite, there are handy little storage nooks for your suitcase and clothes can be put away in draws. The setup is different, if a little confusing with hidden doors and spaces but you eventually get your head around this after a short time. First few days we stayed in the MAKI wing (even numbered room) and overlooked the adult pool. This afforded a nice quiet room but lacked any sun and you didn;t get to see a sunset, but no complaints waking up and looking towards north (west) Maui. If you are in this wing and have an odd numbered room you overlook the beach and pools. Lower floors will lack privacy though. Room cleaned daily with refreshments replenished which was a nice touch. The second part of our stay we were in the HEMA wing facing the beach - so an even numbered room - this afforded a nice sunset view but the room got hot but again no complaints. The other wing, AKAU is probably the best f both, overlooking the adult pool and facing the beach, but we didn't stay in this room so cant really comment. Overall the rooms were very good. The staff were helpful and attentive, but at times too attentive. When trying to relax by the pool, being asked every 15 minutes or so if you are OK for drinks got annoying. The complementary sunscreen and fruit flavored water is a nice touch, but included in the resort fee as is the complimentary shuttle which we used a couple of times to local restaurants, so the resort fee was kind of justified along with the usual towels, and fluff they try to show that you are getting value from it.. WIFI.. spare me... WIFI is free in $20/n hotels in Vietnam. The thing that was most annoying and still irks me was the $35/N valet parking fee ON TOP of the resort fee. Not only was it poor value, it didn't work very well. We went down to collect the car on a number of occasions, but at those time a few people decided to check in and it was like peak hour and took ages for the guys/gals to get our car. It was absolute chaos and unnecessary. While I get that some people like to be treated like royalty and have others park their car and collect, it should be an optional not mandatory. They have you over a barrel as there is really no other way to get around MAUI other than by car unless you are a local or like to waste time on buses and Ubers. Expect to add an additional $75-80US per day for the resort fee and parking, on top of the room charge, this tipped it close to a ~AU$900/N (~US$700/N) hotel which it isn't. Breakfast isn't included, expect to add about US$50PP for that which for this room price point is a big miss....
5 pools (1 adults only which is quiet) free laundry which handy and goes towards softening the resort fee hit and little water bottles to refill are quality touches.
We did venture to other hotels and I can say that the ANDEZ is probably the best of the bunch as it never felt busy where as the other hotels felt crowded and stressful.
Overall the ANDEZ is a very good hotel, very expensive and possessing innovative ways to get deeper into your pockets. The coffee at the coffee shop was the best we had on the island and for Aussies (or travelers) that are coffee snobs like us and like a good latte - a small double shot latte is the way to go. It's set yo back about US$7, but remember...ANDEZ hands in your pockets...
After all that...if we were to return to Maui and stay down south, the ANDEZ would be the hotel we would return to...maybe we like having hotels hands in our pockets.. but word of advice.. fix the valet parking rort and mess.
We are a family of 6, 4 adults and 2 children aged 12 and 8 and recently pent 4 enjoyable nights at the Andaz Resort. The arrival was an introduction to our stay: calm and relaxed. As our airport shuttle pulled away, with it went all our concerns and worries.
The staff greeted and introduced us to a peaceful and extensive resort facility with 3 swimming pools and beach and a list of activities that would keep 2 energetic children more than occupied for the duration of our stay.
The rooms were comfortable, clean with the facility to open the balcony doors and sleep with the evening breeze. Despite a room close to the main activity areas, the nose levels were low with all quiet before 10pm.
We ate only one meal at the resort as two of our family group have major allergies, (gluten ad seafood), with very limited options catering for the allergies, alternative eating venues needed to be found.
We would happily return with one significant complaint however and that is that guaranteed check-in is not until 4pm with check-out by 11am.
It's a nice hotel with the ocean view room that we paid. However, the check in is 3:00 PM and the check out next day is at 11:00 AM. I called to request late check out, and even as a member, only was give one extra hour which I did not take. I left message with the hotel manager and no one bother to return my call. Not happy with the service.
Outstanding hotel. Great rooms. Ours had a living room. Beds are the best we have encountered in all our travels. The pools and pool service is first rate. Restaurants are all excellent. The staff is very attentive and after 8 days greeted you by name. Beach has all the toys. Their Luau is expensive but well worth the price. Sit in second row and save $50. Remember what you pay is what you get and this Andaz property is worth every penny. ENJOY!!!
We are two adults and two kids (11 and 7), and stayed during the peak xmas/new year's season in Dec 2018. The hotel managed the volume of guests extremely well, with the breakfast team particularly standing out as efficient, friendly, and as on top of things as imaginable. The breakfast itself is a spectacular buffet. Our accommodations were lovely. The fact that there are so many pools throughput the property really helps alleviate the feeling of the hotel being crowded. Also, the beach area is the best for snorkeling in Wailea. We also stayed at the Four Seasons, which was very lovely too, but the snorkeling at the Andaz's beach was far superior. Hope to return soon, and will stay at the Andaz, if possible.