Sheraton Maui Resort & Spa
- Kids Club
- Parking On Site
With a stay at Sheraton Maui Resort & Spa in Lahaina (Kaanapali), you’ll be minutes from Black Rock and close to Kaanapali Beach. This 4-star resort is within close proximity of Whalers Village Museum and Whalers Village.
Make yourself at home in one of the 508 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private lanais. Cable programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a 24-hour fitness center. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Thirsty? Quench your thirst at one of the 3 bars/lounges or 2 poolside bars.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour business center, and limo/town car service. Self parking (subject to charges) is available onsite.
How to Get There
I stayed at another cat 6 resort (the wailea marriott) and it was amazing. I'm gold elite and was upgraded to a jr suite. Room was new, etc. faced the ocean, etc.
My last day in Maui, I went to the Sheraton. I was pretty disappointed. I asked for a nice view or decent room and I got a fairly run down and dated room facing the parking lot.
Normally, not a huge deal but the sheraton maui being a category 6 hotel? - nope.
Of note- I am always nice to the staff and there were plenty of other rooms available they could have put me in (I checked).
The room didn't have furniture other than the bed and a desk which I found really odd. Walls were paper thin as well.
Let me preface this review by saying that I've stayed at the Sheraton Maui in the past and truly enjoyed it. The location is exceptional, close to shopping and restaurants as well as on-site snorkeling and wonderful walking paths. It was the property itself and the service that made this stay feel like a disappointing value. The property is in desperate need of updating and lacks the small touches that one would expect at this price point. Looking out from balconies and seeing planters filled with soil and drip lines - but no PLANTS in sight - makes the place feel even more run down. I believe that in past months there have been major disputes between management and staff. This is clearly evident. Most employees wear "Respect Workers" buttons. Services were provided - sort of - but there was no friendliness or enthusiasm on the part of the staff. As an example, our daily housekeeping was totally inconsistent. During a week's stay, on two occassions I had to call because it wasn't done, and most often they were cleaning and restocking our room at 4:00 - 4:30 PM just as we wanted to change for dinner reservations. Two mornings - including the day of departure when we'd requested noon check-out, housekeeping was at our door at 8:45 AM. Of course, this isn't earth-shattering, but it is just an example of the details that make this property disappointing. Check-out was a bit of a nightmare. We'd rebooked our stay at a lower rate a week before arrival through Marriott.com. We had received email confirmations of this rate. At check-out we were billed at our original rate - $1156 over the rate we'd been confirmed at. This was finally resolved after 45 minutes at the counter, several excuses (We only have one guy here today who knows the Marriott system!) and a curt admonishment by the front desk staffer that we should have gone over each day's rate at the time of check-in, instead of simply giving our name and confirmation number. While I suppose that ideally this is true, I'd suspect that many travelers to Hawaii are just eager to check in as quickly and easily as possible and get to their room after a long flight. If each day's rate needs to be reviewed and ok'd by the guest, I think it would be a courtesy for the hotel to initiate this during the check-in process and not burden weary guests with remembering to do so. I want to love this property again, honestly I do. However, as of right now, I'd go "a few doors down" to the Westin. Similar price point, with service and ambiance that are superior.
We are currently here at the hotel and extremely disappointed that they don’t have a heated pool. We came here to get out of the cold and came for warm water and to hang in a pool, but the pool is an ice bath. Nowhere did I see the pool wasn’t heated, having kids that’s a deal breaker. As a result of not able to use the pool the beach is over crowded. You are charged for the use of the pool in all the fees but they don’t bother to inform you before you check in that the pool is freezing.
Don’t come if you are looking for a warm pool for your kids during winter months. The service and rooms are nice but for the cost of this hotel I expect to use a full functioning pool with heat. We are in the ocean where the surf is a bit high, so we’re doing our best to make do.
Spend 8 nights at Sheraton Maui. Valet and front desk (Joanne) were great with very little wait time at check in. Stayed in building #2 on top floor. Great view of beach, ocean and resort. Ate breakfeast buffet every morning which had good selection and good order any syle of egg.Black Rock is great for snorkeling, it is a bit crowded with folks coming from other resorts. The beach was a bit limited this time due to erosion from high surf. Shertaon has two pools connected by a waterway. Need to arrive early to get lounge close to pool.Food service at pool was mostly pretty good. They have two pool cafes which serve drinks and food. They also have a hotdog stand(Hanks). Really good hotdogs.Hotel is easy walking to Whaler's Village, lots of shopping and food choices.Rooms were clean and maintained daily. If you are looking for a really quiet resort to relax, it may not be you best bet, its gets lots of traffic from other resorts along beach walk and can feel crowded at time. There was a conference the week we were there, and the conference folks came in droves to pool and bars.This was our 5 visit to Sheratom MAui and I would reccomend it for location (views), service and closeness to other activities.
6 visits to Maui-6 stays at the Sheraton Maui! Wouldn’t stay anywhere else! Black Rock, the nightly torch/Black Rock Diving show, the pool, beach, service, accommodations and attention to detail-all wonderful!