4.0
Very Good 4897 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sheraton Maui Resort & Spa in Lahaina (Kaanapali), you’ll be minutes from Black Rock and close to Kaanapali Beach. This 4-star resort is within close proximity of Whalers Village Museum and Whalers Village.

Rooms

Make yourself at home in one of the 508 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private lanais. Cable programming and DVD players are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a nightclub, an outdoor pool, and a 24-hour fitness center. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Thirsty? Quench your thirst at one of the 3 bars/lounges or 2 poolside bars.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), a 24-hour business center, and limo/town car service. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Maui Resort & Spa
2605 Kaanapali Pkwy
Lahaina, HI 96761 United States

Reviews

4.0 Very Good 4897 Reviews
Met our needs
Reviewed 3 days ago

The front desk staff was very friendly, but did not give me a ton of information - usually you get details on breakfast, towels, etc., but those were omitted. The bell staff was great, and helped fill in some of the gaps. We got upgraded to a suite, so our room was a good size, with a microwave and fridge. I have to admit that my first impression of the room was not great - there was a dead roach in the corner of the closet that was there the entire length of our stay.

The bathroom was large with a nice tub/shower. The removable shower head with a bar to change the height was perfect for showering both me and my toddler.

I love the beach, and that it is easily accessible from the hotel. It can get a little crowded, but wasn’t busy during our stay. We also loved the cliff diving ceremony.

We only ate at the lunch place by the pools. The nachos were fine but not great. The quesadillas were very good. The breakfast buffet was as expected, but it was very good. I was pleasantly surprised by how flaky the croissants were. I also appreciated the omelette station.

Walking distance to Whalers Village is an added bonus.

Outstanding hospitality!
Reviewed 4 days ago

We had already been in Ka’anapali for a week before checking into the Sheraton! Irene at the front desk was welcoming, helpful and happy to assist us with room accommodation and early arrival suggestions. Throughout our weeklong stay we were met with consistent levels of hospitality from the restaurants, pool service and bellmen. We’re already planning on staying here again next year!

Didsapointed so far!! Not a good start to our homeymoon
Reviewed 6 days ago

Arrived today to begin our honeymoon and our room was not ready by check in time! We’ve been traveling for 20 hours and now must sit in our airport clothes with all our luggage waiting. There are other more expensive rooms available, they should have upgraded us for free given that this is their error and we paid for our room beginning at 3. Didsapointed so far!!!!

Nice property in Ka’anapali
Reviewed 6 days ago

Sheraton is a very nice property. The location is great for north/south Maui. The staff try’s very hard to get you checked in quickly so you can relax after a long flight. The only downfall is that it is an older property that has ultra thin walls. Not good when conventions are there and the “guests” don’t have common sense about how loud they are at talking at midnight or 2AM.
As with all resorts, they allow people to “reserve” pool chairs...they really need to tighten that policy as people try to reserve a dozen chairs early morning for friends that don’t show up until the afternoon.
Kudos to the valet team who always had my car ready when I needed it, along with directions and a smile.

Retirement Vacation
Reviewed 1 week ago

My wife and I had just retired the week before this vacation was to start and we needed to relax. The Sheraton Maui Resort & Spa is located on Kaanapali Beach next to Black Rock. This is our second trip here so we know our way around the grounds. The rooms were recently upgraded including the bathroom having new tile in the bathroom. The fixtures were replaced
and there is plenty of hot water. Our Ocean Front Room was supposed to have a Lanai with a table and two chairs but this room didn’t have it. I did complain to the reservationist and she was nice enough to give us two free breakfast buffet meals. Since this was the start of tourist season and sold out so we just took what they gave us.

Pool area is nice but other surrounding hotels have started to upgrade theirs with slides and lazy rivers. Sheraton needs to do same or families with kids will go to other hotels. We saw many adults using the cabanas and chaise lounges so plan on getting an early start if you want to have a place to relax on. The Cliff Dive Bar has excellent food and drinks but like all of Maui, count on spending more for your meals here.

One morning we ordered room service and our breakfast came in paper bags. The staff person just dropped it off and for what we paid our meals it should have been brought on trays and regular plates, not paper.

All in all we enjoyed our time here. It’s in a great location with many options to relax with your significant other. I would definitely recommend speaking to the reservations to verify you’re getting the room you pay for and skip the room service.