The Ritz-Carlton, Kapalua
What We Love
- Free cool towels, cucumber eye masks and lavender spritzers poolside
- Family-friendly movies (and free popcorn) screened poolside during the summer
- Environmental activities led by trained naturalists and a cultural adviser who instructs in Hawaiian traditions
- Multilevel pools and hot tubs open 24 hours
What To Know
- Kahului Airport is a 45-minute drive away; the Kapalua airport, which handles inter-island flights only, is five minutes away
- Self-parking is $10 per day; valet parking is $18 per day
- Daily $25 resort fee includes local calls and WiFi access
- Free WiFi
- Golf Course
- Parking On Site
- Room Service
Located on a hill above D.T. Fleming Beach, which many locals deem the island’s best, is this posh resort, which was completely renovated in 2008 to the tune of $180 million. Gone are the chintzy curtains, the library fireplace and the faux-European ambience. These days the resort offers a true island sense of place, with airy rooms and public spaces that take design cues from the colors of the ocean, beach, mountains and rain forest that surround it. There’s also a new 10,000-square-foot three-tier pool, a humongous spa and a partnership with Jean-Michel Cousteau’s Ambassadors of the Environment program offering such activities as hiking, nature photography, snorkeling and whale watching to all guests.
Bed and Bath
Guestrooms feature dark Brazilian wood floors covered with kukui tree–patterned rugs, and elegant beds and chaises positioned near floor-to-ceiling glass doors. Rooms open onto wrought iron lanais that afford views of the ocean or resort grounds. On the sand-colored walls hang Hawaiian-inspired artworks, while flat-screen TVs and iPod docking stations sit on elegant armoires and side tables. Bathrooms are clad in marble and outfitted with luxurious bath products, piles of plush towels and terry bathrobes.
With six bars and restaurants, guests never go hungry (or thirsty) at this resort. Serving sandwiches and salads, the Beach House is the most casual, while Alaloa Lounge, with its striking black lava stone wall, serves delicious cocktails and small plates. The Terrace restaurant offers a menu that highlights the island’s local produce and seafood; think quinoa and roasted kula beets or Kona seafood paella. The 17,500-square-foot Waihua Spa features saunas, a whirlpool with lava stone walls, a fitness center and 15 spacious treatment rooms. Children are taken care of with free arts and crafts, beach activities and environmental learning programs.
In the Area
Join the resort’s chef for Ai Pono (Eat Well), a free tour of the garden, to learn to cultivate herbs and spices and incorporate them into healthy cooking. Rent a car or book a guided tour along the legendary Road to Hana, where guests wend their way through some of the island’s most beautiful scenery, including emerald rain forests and gushing waterfalls, past roadside vendors selling tasty banana bread. Take a helicopter tour for a bird’s-eye view of the amazing Haleakala Crater as well as the island’s tallest waterfalls and gorgeous cliffs. Back at the resort, sign up for a snorkeling and underwater photography adventure offered at Jean-Michel Cousteau’s Ambassadors of the Environment Education Center.
How to Get There
This Ritz did not meet my expectations. Have stayed at Ritz in Key Biscayne FL and Boston. Disappointed from check in when they did not honor our room request of two double beds. The two women in the room were not related and management felt it was acceptable that the two of them share a bed for five nights. They checked in at 1:3O pm and we were never offered anything. I had to ask what they were going to do. They finally said they could move rooms the next day and gave me a credit of $200. Was surprised they didn’t think there was an issue with this. We were there during Fourth of July week for a dental meeting. My friend also got whacked by an empty towel bin while sitting in a lounge chair by the pool. Someone didn’t put stoppers under the wheels and it was very windy. We had better service at Aulani the week before. I would stay at the Hyatt or Westin if I ever return. Not worth the price.
My boyfriend booked a stay for he and I, to reconnect after his deployment, and the stay is actually in September (not July). He booked using credit card points, which then went through Expedia. He later found out that his daughter’s first day of school is while we are gone, and it is tradition each year that he takes her. He has missed so much of his kids’ lives with the deployment and didn’t want to also miss taking his daughter to school on her first day. I tried to change our reservation through the credit card and then through Expedia and had no luck. I emailed the GM at the hotel to ask for assistance in changing the reservation and the GM’s assistant, Lani Clarion, was kind enough to respond and help me navigate through the process. She kept me updated on the progress, and was so professional and a pleasure to communicate with. Julie Bak in the reservations department was the woman who stayed persistent in contacting Expedia until the change was made. My boyfriend and I are so grateful for both Lani and Julie, and this has made us even more excited to stay at this beautiful property in just a couple of months!! Thank you!!
The service and the staff are exceptional. They were very prompt and polite, you know those small things really make a difference. Our room was ocean view, they have a laundry room which was cool and free. The pool and is 24 hrs, and they have two hot tubs where you can drink and eat, they deliver the food to you. I loved the gym, i think its also 24 hrs. They also have studio room inside the gym, you can do yoga, meditate, dance, etc. do whatever you like, they also have schedule of classes like yoga class. They have a shuttle to the beach and variety of games/activities you can play with your family. At first i thought I was gonna get bored and was comparing it to westin but I was wrong, loved my stay here. The property was pretty.
I just returned from a week's stay at this resort. The hotel, rooms and grounds are lovely, as is the infinity pool overlooking the ocean. The staff is very friendly and competent.
I was a little hesitant about the location (about 45 minutes from OGG Airport), but it wasn't a problem. The hotel offers shuttles to and from a small convenience store which is an easy walk, a couple of decent restaurants, and even the beach. The ocean and mountain views are amazing. If you aren't renting a car, Uber and Lyft are readily available to take you in to Lahaina or other destinations. I would have given 5 Stars, but the meal and drink prices within the hotel and at the pool were a bit ridiculous (as are most places on Maui).
The location of this property is excellent. I was a bit hesitant when the drive from the main airport took over an hour to get to this location, but once we arrived, we never ventured far. The biggest selling feature is its immediate proximity to Kapalua Beach, which has to be the best beach I have ever visited (far exceeding Mexico and Caribbean locations).
The major downfall of this property was its service. You could eliminate the Ritz name and slap on a Marriott name and not know the difference. There was nothing of Ritz caliber at this hotel- our housekeeping was slow and minimally executed, food and beverage staff were short and inconvenienced by our orders, etc. Additionally, we had incorrect charges at the conclusion of our stay that needed to be removed. Don't get me wrong, we did have nice staff members (Lonnie at the pool bar makes a mean Mai Tai and gave us great recommendations) but it wasn't to the expectations of what we were paying for a Ritz location.
Like other reviewers, the property could use a little work but it is overall well kept. I would recommend getting to the pool early to secure seats. Get drinks at the actual bar and not through the pool servers (drinks were weak and watered down). Avoid breakfast at the hotel and take the super short walk to the general store right off property.
It's a very good property- just don't go into your trip with high expectations of the "Ritz" brand.