The Ritz-Carlton, Kapalua
What We Love
- Free cool towels, cucumber eye masks and lavender spritzers poolside
- Family-friendly movies (and free popcorn) screened poolside during the summer
- Environmental activities led by trained naturalists and a cultural adviser who instructs in Hawaiian traditions
- Multilevel pools and hot tubs open 24 hours
What To Know
- Kahului Airport is a 45-minute drive away; the Kapalua airport, which handles inter-island flights only, is five minutes away
- Self-parking is $10 per day; valet parking is $18 per day
- Daily $25 resort fee includes local calls and WiFi access
- Free WiFi
- Golf Course
- Handicap Accessible
- Parking On Site
- Room Service
Located on a hill above D.T. Fleming Beach, which many locals deem the island’s best, is this posh resort, which was completely renovated in 2008 to the tune of $180 million. Gone are the chintzy curtains, the library fireplace and the faux-European ambience. These days the resort offers a true island sense of place, with airy rooms and public spaces that take design cues from the colors of the ocean, beach, mountains and rain forest that surround it. There’s also a new 10,000-square-foot three-tier pool, a humongous spa and a partnership with Jean-Michel Cousteau’s Ambassadors of the Environment program offering such activities as hiking, nature photography, snorkeling and whale watching to all guests.
Bed and Bath
Guestrooms feature dark Brazilian wood floors covered with kukui tree–patterned rugs, and elegant beds and chaises positioned near floor-to-ceiling glass doors. Rooms open onto wrought iron lanais that afford views of the ocean or resort grounds. On the sand-colored walls hang Hawaiian-inspired artworks, while flat-screen TVs and iPod docking stations sit on elegant armoires and side tables. Bathrooms are clad in marble and outfitted with luxurious bath products, piles of plush towels and terry bathrobes.
With six bars and restaurants, guests never go hungry (or thirsty) at this resort. Serving sandwiches and salads, the Beach House is the most casual, while Alaloa Lounge, with its striking black lava stone wall, serves delicious cocktails and small plates. The Terrace restaurant offers a menu that highlights the island’s local produce and seafood; think quinoa and roasted kula beets or Kona seafood paella. The 17,500-square-foot Waihua Spa features saunas, a whirlpool with lava stone walls, a fitness center and 15 spacious treatment rooms. Children are taken care of with free arts and crafts, beach activities and environmental learning programs.
In the Area
Join the resort’s chef for Ai Pono (Eat Well), a free tour of the garden, to learn to cultivate herbs and spices and incorporate them into healthy cooking. Rent a car or book a guided tour along the legendary Road to Hana, where guests wend their way through some of the island’s most beautiful scenery, including emerald rain forests and gushing waterfalls, past roadside vendors selling tasty banana bread. Take a helicopter tour for a bird’s-eye view of the amazing Haleakala Crater as well as the island’s tallest waterfalls and gorgeous cliffs. Back at the resort, sign up for a snorkeling and underwater photography adventure offered at Jean-Michel Cousteau’s Ambassadors of the Environment Education Center.
How to Get There
Wow! I can’t believe the level or service and accommodations we received here.
Upon arrival, we were greeted warmly by the valet service, the greeting staff, and the check-in desk employee. We felt like famous people!
We were upgraded to an oceanfront one-bedroom suite and, holy cow, the views! The decor! The space! We absolutely loved our room. Two balconies, two bathrooms, two huge TVs, a separate bedroom and living room, and plenty of natural light. Sometimes it was hard to leave the room and go out to do activities!
The property is exquisite. Access to beaches, trails, three pools, six restaurants, bars, lounges, a coffee shop, and more!
The nearby beaches weren’t crowded in the least. The pools were great because they had a kid-friendly one as well as an adults-only pool. Breathtaking views of the ocean and golf course.
Restaurants and room service were impeccably-staffed with every staff member greeting us by name and paying special attention to detail.
Because we were celebrating our anniversary, a bottle of champagne and chocolate-covered strawberries were waiting for us in our room one evening.
After returning home to Wisconsin, I realized I left my keys at the hotel. When I called and identified the keys, they immediately Fed-ex’d them back to me, free-of-charge.
Yes, it’s pricey, but so worth it! I absolutely hope to stay here again.
The Ritz Carlton exceeded all of our expectations. The staff were lovely and attentive. They upgraded our room for a nominal fee to a suite so my two teenage daughters had their own bathroom and living area. Our guest keeper, Marta, was absolutely wonderful - she kept our room immaculate and fed us extra towels and bathroom supplies to make certain we were also ways stocked up. The resort itself is truly breath taking - quiet and calm and laid back. We will definitely come back for the true aloha spirit we encountered. Thank you so much Ritz Carlton Kapalua!
Take it from a 1000 night guy, that has been coming to Hawaii since 1979 - this is a great Ritz property. Extremely helpful staff, well trained, always greeting, most always remembering your name, always smiling. Empowered managers, top notch service details. I will single out Mayra in housekeeping staff and Simon at the Banyon Tree in management as exceptional examples of understanding how to make a difference in a guest's stay. The pool staff was great, and there is a feeling of joy here. I have read many of.the reviews here and the only negative ones seem to all deal with upgrades, cancellation policies and the like. This misses what is really important. I dont think these negative few people travel much. The MUCH more important criteria of 1) Staff training and attitude, 2) Location, Views, and Hotel Layout, 3) Value no matter what the price, that is what you get for what you pay, 4) Food and Bev Quality and Service, and 5) All the details - really need to be the basis for rating, imho. This is a really good TEAM. It's a great site, and they deliver a great product. Congratulations on a job well done! We will be back
My daughter and I stayed for 12 nights for a girls trip to Maui. Our experience was completely exceptional. Our room was clean and well appointed, the employees were friendly and helpful, the pool area is a wonderful place to relax and have a cocktail. The housekeeping was particularly good and included daily turn down service which meant we never ran out of clean towels. We will definitely be back again. To those complaining about the prices - first, it's Hawaii folks, everything is expensive. The Ritz-Carlton resort fee is no higher than for other hotels across the island. Second, you get what you pay for and in my view to have such an amazing, relaxing experience is worth every penny.
The food options at the resort are quite good. We enjoyed several lunches by the pool and two dinners at the Banyan Tree.
The beach here leaves a bit to be desired but does the trick on days you just want to stick around the resort. There are several amazing beaches a short drive away. There is a great sushi restaurant, Sensei Sushi, a lovely chapel as well as an ABC store and of course the golf course and driving range on the resort, all within walking distance. I strongly recommend reservations days in advance for the sushi place. People were waiting 90 min + walking in.
Otherwise, a car is a requirement if you plan on exploring the island and keep in mind that Kapalua is a good distance from most of the island hot spots. Lahaina is about 20 min, Kahalui aiport is about 45 min and Paia, the town where the road to Hana starts, is an hour away. There is a resort shuttle (we did not use) and the valet desk is very responsive and accomodating.
Overall, one of the best travel experiences I've had. Highly recommend!
We had a one bedroom apartment with ocean view. It was lovely. It really over looks the pool but plenty of ocean can be seen. The one bedroom was very nice, however, two downfalls. The pull out bed was absolutely horrible! Even my teenager who can sleep anywhere could NOT sleep on it. For the price they charge they should provide a decent pull out! They say for 4 people, no way anyone could sleep alone, never mind two. The cot was fine, but a pain. The second complaint is that they show a FULL size fridge, we are a family of four, went to Costco, got there and only a bar fridge. It was very disappointing as we needed the fridge.
Ok, besides those two issues, wow was it beautiful. The grounds, the staff, everything was luxurious. The breakfast buffet was unbelievable..best way to start the day. The restaurant was under construction. Room service sucked ...food was far from satisfactory no where near up to par of hotel (cheese plate was only good thing, we tried many things on menu) I loved the offbeat location, private, peaceful, serene. However, if you are going to be doing a lot of sightseeing in Maui it is a lot of driving going back out to the hotel as much as I love the hotel I would’ve chosen a different location just to reduce the driving . Amazing golf course! The staff was so polite, helpful, really go above and beyond. Watch the concierge, not that friendly and prices they told me were much higher than I found on my own. I wish we got spend more time relaxing at hotel. Swam with turtles right at our little beach. The pool is very noisy.... active, full, busy pool but the hotel was pretty full. They offer so much to do if you have the option to just chill there and enjoy the ritz. The walk along the coast there was one of the most beautiful sites we saw. I had great haircut and loved the spa! Overall it was a really great vacation. The ritz does spoil you.