The Ritz-Carlton, Kapalua
What We Love
- Free cool towels, cucumber eye masks and lavender spritzers poolside
- Family-friendly movies (and free popcorn) screened poolside during the summer
- Environmental activities led by trained naturalists and a cultural adviser who instructs in Hawaiian traditions
- Multilevel pools and hot tubs open 24 hours
What To Know
- Kahului Airport is a 45-minute drive away; the Kapalua airport, which handles inter-island flights only, is five minutes away
- Self-parking is $10 per day; valet parking is $18 per day
- Daily $25 resort fee includes local calls and WiFi access
- Free WiFi
- Golf Course
- Parking On Site
- Room Service
Located on a hill above D.T. Fleming Beach, which many locals deem the island’s best, is this posh resort, which was completely renovated in 2008 to the tune of $180 million. Gone are the chintzy curtains, the library fireplace and the faux-European ambience. These days the resort offers a true island sense of place, with airy rooms and public spaces that take design cues from the colors of the ocean, beach, mountains and rain forest that surround it. There’s also a new 10,000-square-foot three-tier pool, a humongous spa and a partnership with Jean-Michel Cousteau’s Ambassadors of the Environment program offering such activities as hiking, nature photography, snorkeling and whale watching to all guests.
Bed and Bath
Guestrooms feature dark Brazilian wood floors covered with kukui tree–patterned rugs, and elegant beds and chaises positioned near floor-to-ceiling glass doors. Rooms open onto wrought iron lanais that afford views of the ocean or resort grounds. On the sand-colored walls hang Hawaiian-inspired artworks, while flat-screen TVs and iPod docking stations sit on elegant armoires and side tables. Bathrooms are clad in marble and outfitted with luxurious bath products, piles of plush towels and terry bathrobes.
With six bars and restaurants, guests never go hungry (or thirsty) at this resort. Serving sandwiches and salads, the Beach House is the most casual, while Alaloa Lounge, with its striking black lava stone wall, serves delicious cocktails and small plates. The Terrace restaurant offers a menu that highlights the island’s local produce and seafood; think quinoa and roasted kula beets or Kona seafood paella. The 17,500-square-foot Waihua Spa features saunas, a whirlpool with lava stone walls, a fitness center and 15 spacious treatment rooms. Children are taken care of with free arts and crafts, beach activities and environmental learning programs.
In the Area
Join the resort’s chef for Ai Pono (Eat Well), a free tour of the garden, to learn to cultivate herbs and spices and incorporate them into healthy cooking. Rent a car or book a guided tour along the legendary Road to Hana, where guests wend their way through some of the island’s most beautiful scenery, including emerald rain forests and gushing waterfalls, past roadside vendors selling tasty banana bread. Take a helicopter tour for a bird’s-eye view of the amazing Haleakala Crater as well as the island’s tallest waterfalls and gorgeous cliffs. Back at the resort, sign up for a snorkeling and underwater photography adventure offered at Jean-Michel Cousteau’s Ambassadors of the Environment Education Center.
How to Get There
I love this hotel. The location is away from the hustle and bustle of Kaanapali, but it isn't so far away from Lahaina that you can't get there for dinner. But as I have been visiting this area for the last 20 years, I feel like it is time for some updates. (But I'll get to that further down in my review)
Everyone here is friendly and warm and helpful. I was lucky enough to hang out in Justin's section at the pool my first day. We weren't sure we were going to get pool service, but he kept coming back around. He even brought us ice, even though we hadn't purchased anything yet. He is amazing. He made sure we always had what we needed, and what we didn't know we wanted yet. Ha ha. Needless to say, we followed him from section to section for the next four days- and we ended up purchasing a lot.
It's beautiful and the services are amazing! Definitely get the 80 minute massage! My girlfriend got a facial and said it was one of the best she's ever had.
If I have to pick cons, I'd say the rooms could use a little freshening up. I'm told they are starting to do that, but we were on the side that hasn't been updated yet. We reserved a room with double beds, but got an upgrade before we arrived for a one bedroom suite. The suite was beautiful, but this was a "girls trip" and there were three of us, so someone had to sleep on the pull out couch. It was very uncomfortable. Not only could you feel the springs, but if you sat on it you could feel bars holding up the mattress. I realize most adults don't use these, but be aware of that before you get that type of accommodations. We tried to get the double beds back, but they didn't have any available. So my friend ended up just sleeping on it like it was a couch.
The beach is small and a bit of a walk from the hotel. But they do have golf carts to take you back and forth. There aren't any chairs on the sand, but you can rent them from the hotel if you want. Personally, I like the secluded beach. It's all about preference. And definitely check out the burger restaurant down there it's really good!
As I mentioned above, I like the location. I like the seclusion. But know that’s what you are getting. There are a few restaurants within walking distance: Merriman’s is AMAZING. We ate breakfast at the hotel everyday (off the menu, not the buffet), but the store next door has good breakfast too. We ate lunch at the pool or the burger spot, and went out to dinner. But if you are going to stay here, I suggest renting a car.
Love the isolation of the resort away from the other crowded resort areas, but this resort is in dire need of a makeover. Carpet in room and hallways had awful odor. Housekeeping must’ve noticed or someone complained because the next night the hallways were fragrant but not the carpet in our room.
Beds are not what you expect for a higher end hotel. The JW Marriott and Marriott Vacation Clubs have exceptionally comfortable beds. Here they mask their cheap/ low end mattresses with feather beds. What other high end hotel uses feather beds? Not very sanitary nor comfortable. Hope you don’t have an allergy to feathers because all of the pillows are feather as well. You can ask for poly fill pillows. I must say the deluxe rooms are a good size.
They do provide bottled water which is a nice touch but despite having four of us in a room, our allotment ranged from two to four bottles a day.
The grounds and view are amazing. The pools are also in dire need of refurbishment (missing tiles, cracked tiles and cement, etc.). Love the fact they provide you with a chair cover. Nice touch.
This’s property belongs in the $300 range, not $600.
I just read another mediocre review about this property and I couldn’t agree more. This is a Ritz Carlton? It’s a pretty resort but it’s not really impressive. It’s needs an update badly. The rooms are ok. The wallpaper in the hallways is kind of scratched up. The lobby is so so. I’ve been to Hawaii several times and I have to say this was my least favorite resort. Only a few rooms have an ocean front. If you pay for ocean view, it’s really pool front with a glimpse of the ocean. The spa is nice but I’ve been to much nicer spas in Hawaii. The resort is about a 20 minute ride to Lahaina so if you plan on going out you will need a car. An Uber is about $25 each way.
Drinks by the pool are $20. The good news is there is a store about a 5 minute walk up the road. They have a full deli and liquor store. We had great breakfast there every day and it was about $26 for two awesome breakfasts.
I was expecting more luxury at the Ritz. Do yourself a favor and look at the Grand Wailea. It’s fabulous.
We recently stayed with for 6 nights on Mar 13-19. It was our Honeymoon, and it was our first time in Maui, and it was our first time staying at a Ritz Carlton. We used all of our Marriott Bonvoy points that we collected for a year, for this trip. With very high expectations, we were shocked and surprised to find that the hotel was nothing but very underwhelming and disappointing. This should definitely not be listed as a Ritz Carlton, and it definitely does not live up to the Ritz Carlton name. I feel if you are staying at the Ritz Carlton, you should expect nothing but the best.
We had friends stay at the Westin Nanea, and we felt that their room, and overall hotel was 2 times better. We felt that for 60,000 points/night, the Westin Nanea would've been of much better value. We do not see at all how the Ritz Carlton is worth 60,000 points/night. We felt we completely wasted our points.
I am a Marriott Bonvoy Platinum Elite member, and I was given none of the perks that was listed online. No access to a lounge, no room upgrade, nothing. The only thing was that we were given 1000 point welcome gift, and a $100 Resort credit - which we had to call and fight for, because it wasn't loaded to our room initially.
The Ritz Carlton Kapalua was very disappointing in all aspects. Every day that I wake up, i say to myself, "tell me why this is a Ritz Carlton again?". The room finishings were very dated, the beds were terrible, and the service was nothing but average. I would rate this entire hotel a 2.5/5 - which is absolutely not acceptable for a Ritz Carlton.
It is very unfortunate that my wife and I had to waste all our points on something so mediocre for our honeymoon. I wish we had booked somewhere else. I can't say I would recommend the Ritz Carlton Kapalua to anybody.
Lovely property, everything you would expect from Ritz-Carlton. Did not disappoint! The room was perfect, all the dining and shopping on property was exquisite. Pool and beach service top notch. Will definitely be back.