Travaasa Hana, Maui
What We Love
- Hamoa Beach, one of the most beautiful on Maui
- Elegant dining on fresh local fish, fruit, vegetables and beef
- Chef Barry Villiarimo, who was born and raised in Hana, incorporates taro, breadfruit, sweet potato, coconut milk and fern shoots in his preparations
- Understated spa with skilled therapists
- Laundry facilities; if you love the outdoors, you also want the ability to wash your workout gear
- Inquire about activities; even if they don’t advertise one you like, they can probably help you anyway
- You’ll never say, “I stayed in a place just like this in…”
- For more info, read our interview with Chris Manning, co-founder of Travaasa
What To Know
- North Sea Ranch Cottages will be closed for renovations from February 9 into 2016, and South Sea Ranch Cottages are being individually renovated from February to August 2015
- Starting July 26, 2015 the hotel will be open to guests of all ages
- If you’re looking for beachfront, air-conditioned Four Seasons–type accommodations, this isn’t it
- The hotel sits on the edge of beach cliffs, making the ocean inaccessible
- Hamoa Beach is at least 2 miles away (there is a shuttle, and you can get picnic lunches sent there)
- Expect some light showers on many days, though they don't interfere with activities
- There’s no shopping nearby other than the down-home Hasegawa General Store
- The airport is a 2- to 3-hour drive away, and transfers are $200 per car, each way; or guests can take a 15-minute flight for $250 per person, each way
- Eco friendly
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
When you stay at Travaasa Hana, Maui in Hana, you’ll be in the historical district and close to Fagan Memorial and Wainapanapa State Park. This 4-star resort is within close proximity of Red Sand Beach and Hamoa Beach.
Make yourself at home in one of the 70 guestrooms featuring refrigerators and minibars. Rooms have private balconies. Private bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a steam room. This resort also features concierge services, babysitting/childcare (surcharge), and gift shops/newsstands. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Satisfy your appetite at the resort’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Mingle with other guests at a complimentary reception, held on select days. Relax with your favorite drink at a bar/lounge or a poolside bar.
Featured amenities include a computer station, complimentary newspapers in the lobby, and a 24-hour front desk. Free valet parking is available onsite.
How to Get There
Travaasa is a resort with incredible grounds and landscapes and has the potential to be a great resort, but it's sorely lacking in customer service and amenities and sadly has drifted into mediocrity.
We stayed at Travaasa Maui last year and decided we’d love to make it a yearly tradition to spend a week in Hana at your lovely resort. We had such a wonderful experience, our only complaint was that it’s so far away, but understandably that’s the price we pay for paradise. However when we saw that we could book a flight through you to Hana it was a must. We had high expectations as we loved our stay last year, but our stay this year however quickly turned into a huge disappointment and regret.
When we were informed that our flight into Hana was canceled 20 minutes prior to departure the stress began. I immediately called Travaasa to understand what we should do. The representative was not helpful and basically told us, even though the flight was booked through Travaasa it was up to us to get there, and she made it clear it wasn’t her problem. This was a poor customer experience from the start. Even if it was up to us to find transport, some empathy about the situation could go a long way. About the only advice that was given was to grab a taxi or an uber for the two hour drive during inclement weather. When I asked her about the amount we had paid extra for the flight, I was assured that 300 dollars would be credited to the account. That was all.
We tried to remain positive and splurged on a last minute rental car and barely made the treacherous drive along the road to Hana. The road was washed out in many places and we had to dodge rock and mudslides along the way. The stress just kept increasing. Of course no one controls the weather and we tried to remain positive despite having to shell out a lot of money for a last minute rental car. Again I was reassured that we would be credited 300 dollars for the cancelled flight so that would almost cover the expense.
When we arrived late that night for check-in we saw a welcoming face. Maka recognized us from last years stay and was so warm and welcoming and made us feel like VIPs. However at reception it was a different story Again at check-in no information regarding resort credits was even mentioned. We were just told that because of the unused flight we would be credited 300 dollars off of our stay.
It was a stormy and rainy off and on during our 4 night stay but we throughly enjoyed the hot tubs and just relaxing in our room. We had just wanted to lay on the deck and listen to the sounds of the ocean but sadly it was groundskeeping days for 3 out of the four days we were there. From the pool, from our room and even from the spa, all we could hear was the roar of the lawn mowers, blowers and even the pressure washers.
We decided to indulge in the spa and spent over 800 dollars for some treatments. The staff was courteous but I could have done with out being brushed like a pony during the massage. Literally they used hard bristles and brushed my entire body and not even in the direction of my hair. My leg hairs were brushed the opposite direction int he most uncomfortable experience. It was definitely a mixed review from us on that one. Afterwards we decided on a dip in the spa’s outdoor hot tube but unfortunately a worker was pressure washing it at the time. It was unpleasant and I’m glad he got the hint and finally gave it a rest.
We did enjoy our meditation and yoga activities and wanted to relax poolside in the morning but could not because of the loud water aerobics class. It seems cleat that the infinity pool is the wrong place to hold such an activity when a more recreational pool with a clubhouse is available on the grounds. Travaasa is branded as an experimental resort, and truly we wanted the experience of communing with nature and not having to listen to loud workout class instructors or lawn mowers.
The accommodations, although dated are quite spacious and we had everything we needed (except some plates and flatware). We were so grateful for the banana bread and kind card. The soaker tub is luxurious and the bath salts are a wonderful touch. Housekeeping does need some improvement though. It seems their only job is making a bed. The used wash rags weren’t replaced, the robes weren’t rehung and the empty coffee bag was put back on the shelf. When we stay at an experimental resort we are paying for the little things that paint the greater experience and sadly, those were overlooked.
We dined in the restaurants a few times. We must say the wait time has improved. Last year we waited an hour and half for our meal so this year the food came expediently. We didn’t mind as we always love the slow paced life of paradise. We really enjoyed the grits at breakfast but we were let down with the Hawaiian breakfast. It advertised kalua pig (which should be smoky, savory and seasoned with sea salt) instead we just got dry unseasoned pork that was definitely not smoked. Clearly not Kalua pork at all. We didn’t let that deter us though, the views on the lanai were breathtaking even in the rain and the fresh juice was divine.
We also made dinner reservations well in advance so we could get great seats for the Hawaiian music and hula one night. When we arrived however, we were seated in the other dining room completely . We had specifically requested seats to enjoy the live entertainment and not even that was accommodated. Thankfully our server (who initially questioned our requested) seated us by the bar in the breezeway at a tiny table by the entertainment. It was chilly but we loved the music and aunty’s graceful hula moves.
We dined on delicious ahi tempura but the crispy beef came out cold and not so crispy if I’m being honest. It was our anniversary dinner so instead of babe paying though the room I decided to treat us paying the $100+ bill on my credit card. That came back to bite us upon check-out as you’ll soon understand.
Last year during our stay at Travaasa we rode horses, and went stand-up paddle boarding but this year, because of the inclement weather, neither of those seemed good choices. I had called in advance to try and book the outrigger experience as it is still listed on your website as an activity but I was disappointed to hear that it is no longer offered. We had also wanted to go to the waterfall featured in your ad campaign on your website but when we got there we were informed that it’s illegal to do what the models are doing in your ad. In fact, it’s trespassing. That was another disappointment.
It all reached it’s climax on our final day as we checked out. A cold reservationist named Tammy informed us that we would only be credited 100 of the 300 dollars promised for the unused flight. Tammy told us the credits only applied to certain activities and meals. It excluded breakfast (for some unknown reason) and our expensive dinner because it wasn’t billed to the room, despite the fact that no one had even bothered to explain the process and I even presented the receipt for our meal. She did not care.
This did not sit well. I explained that no one had informed us that the credits were contingent upon us going on activities and dining with payment to the room. She rudely interrupted me multiple times and said she can’t offer a credit if you don’t do the activities.No one bothered to explain that to us upon check-in and only after the fact are all the stipulations revealed.
Honestly, I felt so insulted and betrayed. We had spent thousands of dollars at your resort and the entire experience was soured. Tammy could clearly see that we were not happy and made no attempt to remedy the situation. Her customer service skills are lacking and she could take a lesson from Maka regarding the proper ways to talk to guests.
She sternly stated that only a manager could make concessions and none was present. When asked, she promised we would hear from a manager but no one ever called. I even attempted to reach a manager after we returned home to O’ahu but instead I was forwarded to a fax machine and called back and left message. We’ve been back for over a week and I still haven’t heard from Travaasa regarding this whole debacle.
It’s such a shame. We had wanted to make it a tradition to escape to Travaasa Hana every year, but this whole ordeal has ruined the experience for us. Now we’re out thousands of dollars with only bad memories to show for it. We will not be returning.
I'm been visiting "Hotel Hana Maui", now Travaasa Hana, since the 70s. Its the most peaceful and inviting place I have ever been to. Wonderful beach (Hamoa) relaxing pool. great wellness center with Yoga every day! Nice restaurants. Accommodating staff.
Two particular people at Hana made our recent visit great. Gabriel, a bartender at the pool bar and restaurant bar, is fantastic. Great customer service, friendly, and of course offering great drinks. And Jodi, who led many of our Yoga classes. He was wonderful. Informative, helpful, peaceful, etc. We enjoyed our yoga every morning before going to breakfast which is very tasty.
Just got back from spending 2 nights in an “ocean bungalow.” Our first time staying at Travaasa Hana but not our first time staying in Hana. Other visits we rented condos but this time we were looking for some higher end pampering that usually comes with $1,000 per night resort rooms. Unfortunately, Travaasa Hana didn’t meet expectations in so many ways and next time we will stay elsewhere. Here are a few things that may help other travelers decide if they want to book here. This resort is organized in cabins and you need to be very careful in selecting a cabin. I booked online and I highly recommend calling the resort and getting all details about the room. You need to ask what is included and if the view is blocked. Our room (412) looked directly at trees and our neighbors privacy wall. There are apparently different amenities included based on your unit as well. For example our bungalow was basically the bedroom of a larger unit. I booked a king sized bed and the room
Included a nice sitting area and Lanai. However - what I didn’t know was that these small rooms don’t include cushions on the chaise lounges and as far as I can tell there is no way to get one if you so desire (even if other empty rooms have unused cushions- and there were lots of empty rooms). One staff member told me “we don’t have any cushions” and noted that a staff member could come and fold up a blanket for me. Yes- definitely first world annoyance, but at $1,000/night there are a few expectations. This resort is just way out of the game for peer hotels in this category. Paying attention to small details would really help. Here are my suggestions:
1. Make sure the screens stay in the windows and that the louvre shutters are actually functional. I like not having ac but you do need to be able to open windows to stay cool.
2. Get some better pillows and supply a variety of pillow types. I had a stiff neck from the foam pillows both night we stayed.
3. Supply slippers with the robes- it is odd not to have them-
It was also odd to have robes that weren’t monogrammed- maybe the bigger rooms get those 😂
4. Replace the ancient shower heads with rain showers - even Hamptons have them
5. Get some high end toiletries- the current seem to be similar to very mid to low range airport hotels
6. Your grounds are full of flowers pick a few and put them in dishes/ vases in the rooms. It would really improve the ambience
7. Make sure the cleaning staff actually clean around the sinks - the Rim around our coffee area sink was filthy! I know it’s the tropics and I am not too squeamish but I did have to kill 2 roaches. In my experiment if you keep the rooms super clean you reduce roach problems.
I do need to note that the pool area is beautiful and the bon fire at night is pleasant. We didn’t have a bad time and would have been more satisfied at the $500/night price range but this place is not competing as a high end resort.
While the decor could use some updating and it is slightly overpriced, the views and setting make it worth it. Make sure to stay on the ocean side. I would not pay these prices to stay on the other-side.
Rory at the front desk was lovely. The room he gave us made this a magical trip.
Just visited again for the second time in less than 2 years. The location is stunning and the staff are warm and welcoming as before. Seriously cannot say enough good things about the staff! The hotel itself is crumbling. Corners are being cut visibly in the dining room and structure. Flowers and table clothes gone. Room service has been replaced with biodegradable plastic containers like a Holiday Inn not a 4 or 5 star resort/spa. Is there a different GM?