New Bath Hotel & Spa
What We Love
- A lovely stay in the northern English countryside, with breakfast, a glass of prosecco and spa perks Exploring the magnificent Peak District National Park
- Sampling guilt-free, sustainable treats at the hotel's innovative restaurant
- Enjoying the newly-refurbished interiors and the hotel's luxurious ESPA
What To Know
- The hotel's Sourced Restaurant features seasonal ingredients rom local coastal region suppliers
- Rooms and suites have wonderful views of Derbyshire and the Matlock Tor
- Spa treatments must be pre-booked
Situated on the edge of the historic spa town of Matlock Bath, the newly-renovated New Bath Hotel & Spa offers discerning guests elegant accommodation, an innovative restaurant serving the freshest locally-sourced cuisine and a gleaming new spa, and all within a beautiful Derbyshire setting.
Each of the hotel’s 54 rooms feature stunning views of the sweeping Derbyshire scenery along with mod-cons like high-tech in-room chargers and heated towel rails. Guests can also relax in the Grade II-listed building’s all-new sitting room, where bar snacks, teas and coffees can be enjoyed. Before heading to Sourced Restaurant for delicious seasonal dishes (with ingredients grown in the hotel’s very own garden), unwind in the newly opened ESPA spa, whether it’s simply to use the sauna or indulge in a holistic treatment.
How to Get There
Have stayed in the New Bath Hotel several times in the past, before it closed for change of ownership.
I have to say that I was really impressed, with the Hotel and its updated look, a real improvement.
My room was quite small, albeit with good decor and had all the usual room facilities.The room however was uncomfortably hot, despite both Radiators being turned off, it felt like it may have been near the Boiler Room.
Bed was firm and very comfortable, unusually I got a very good sleep on my first night.
The Hotel is also a spa, which I cannot comment on as I didn't use the spa facilities on this visit. Being a spa, had an impact on the food available, for Breakfast, there was no full English, however there were many cooked Egg options, I can thoroughly recommend the Smoked Salmon and scrambled Egg, the best I have tasted, absolutely sublime.
There were also many other non cooked Breakfast options to choose from.
All in all food was of an excellent standard, but a bit pricey, on my meal allowance, there was only one combination where I could get a 3 course evening meal.
The Hotel provides an ideal base for exploring the; Peak District, Matlock, Matlock Bath, Bakewell and the many other attractions within the region.
The Hotel is approximately midway between Cromford and Matlock Bath Railway stations, which run to Derby and Nottingham, or change at Derby for Sheffield.
To sum up, I really enjoyed my two night stay, food was excellent if a little pricey, room clean and tidy, excellent bed, friendly and courteous staff and ample parking.
Would I stay there again?
Without any hesitation.
This was our second visit to this comfortable and stylish hotel. The owners have done a good job of restoring this property and no doubt sunk a lot of money into it too!
The bedrooms are very comfortable and some very large. The breakfast is excellent and as good as you’d find in a 5 star hotel. We ate twice in the restaurant and this was very good too. Though the menu is limited there’s enough choice for most tastes. The duck dish was excellent
The service is generally good with the staff pleased to help. The staff and manager were very helpful allowing me to store a valuable bicycle in my room rather than leave it in the car overnight.
The spa area isn’t very big but the treatment was good.
Why 4 not 5? Unfortunately our departure was spoiled by us being overcharged £97 for our two night stay! Fortunately I had a copy of the confirmation and the refund was given. This type of thing shouldn’t happen though.
Don’t let some of the recent reviews put you off. This is a hotel that is trying hard. It’s not perfect but what is!
Stayed in June for the RHS Chatsworth Show with my 70 yo mum.
Booking was made by myself directly with the hotel in February.
Confirmation received via email.
Made the 4-hour journey for our lovely break.
Was told to wait until 3 which we did.
Went to the front desk to check in.
Me: Hi, I’d like to check in please.
Receptionist: Can I have your name please?
Receptionist: Checked system.
Receptionist: I can’t find your booking.
Me: Oh…. Here’s my reference.
Receptionist: Checked system again.
Receptionist: Oh, your room has been cancelled.
Me: What the?!?! By who?
Receptionist: Someone called Linda [Surname].
Me: Who the eff is Linda?
Receptionist: The lady who made your booking.
Me: What?! I made my booking. I have the information here on my phone which you sent me. Look, I don’t care what’s happened but I need a twin room for the next 2 nights. I don’t know who Linda is or what she’s up to, but I would not have spent 4 hours making a journey to a hotel I’d cancelled the booking for. Plus, where’s the cancellation email?
Receptionist: OK I’ll see what we can do but we are very busy.
Me: That’s not my problem I’m afraid.
More time passes. Free coffee, although it would have been quicker going to Africa for get the beans myself.
Someone: We’ve found you a room.
Get into room after struggling with the lock. Did get help with the cases.
Room was absolutely FILTHY. I’ve seen cleaner public restrooms.
I also hurt myself on the ridiculously positioned hanging off towel rail on the sink cutting my lower back. I complained in writing and in person at the time and this was removed the following day. I listed a host of other issues with the room at that point in time too, none of which were followed up during our 2-night stay. I also requested the incident was logged in the accident book. This was not the easiest of things to request.
Receptionist: Errrrmmmmm, an accident book!?!?! I’m not sure we have one….
Me: What the?!?! You have to have one, it’s the law….
And, even with GDPR (which I’m guessing the hotel is fully compliant with), I was not allowed a copy of my own data initially - until I insisted.
I put everything in writing at the time of events. I have had a follow up email from James, Operations and Sales, who apologised for the experience. I was offered a free overnight B&B. I advised James this is not an option for me. I have replied to James with photographic evidence. I have not received a follow up communication. James, please be advised, I have seen my doctor who asked me to monitor the wound. I also notice another TripAdvisor review in which the Health and Safety Executive is referenced. I had not considered this but it’s certainly now on my radar should I be left with any form of scaring.
Look readers, I’m no legal eagle or hotelier, and I’m certainly not out to make anyone’s life a misery. I didn’t even ask for the discount I received as this was offered WAAAAY before the accident. I still haven’t asked for any form of refund or compensation. I’m just a paying guest who suffered an injury and really didn’t have an enjoyable experience due to this hotels shortcomings.
In summary, don’t bother. The hotel is seriously in need of a total review of how it operates and where its focus should be. The staff on the whole seemed pleasant enough, with the exception of someone on the front desk, where it was visibly all too much effort and her attitude was, quite frankly, rude. The waiting staff duplicated efforts by asking you the same things twice. Seemed no clear role delineation or approach to methodologies. As for the cleaning staff, I have assumed they must have missed our room for some months, given the dust and general lack of cleanliness. If I can, I may share some photos. I also heard no end of complaints whilst I was there too, so we were not the only people disappointed.
Given the exorbitant room rates (prior to our good will discount), this hotel needs to up its game. I thought hard about writing this review but TripAdvisor is the forum on which to share experiences, good and bad.
On the plus side, I couldn’t fault the food.
Over all the hotel is very clean, modern, rooms are nicely laid out, typical toiletries and little niceties that you would expect in a Beautiful location. I have stayed in the main house and the rooms at the back of the hotel overlooking the pool. Both were of equal standard and the one overlooking the pool had a balcony, yes the extension building looks like it has stepped out of a 1960s butlins from the outside, but it was peaceful and presently decorated.
My personal negatives..... the rooms have no air con or fans, so it was literally boiling on both occasions, the menu for the evening is extremely thin on the ground and yes it may well be aiming for the a la Carte style but as there is nothing else around without a good walk, I think there should be more options. Only one vegetarian option and no vegan, prices are quite hefty for the portion sizes.
No lift so if you have 2 cases like myself and 2-4 flights of stairs depending where you are it’s quite a task, yes they did offer to help with bags but I feel I can still manage a flight of stairs happily.... until I realised there are many more.
A bar menu not using the restaurant menu would be helpful with more range for lighter bites.
My personal gripe, I asked the staff waitress if one of the desserts was made with egg white or cream as I couldn’t eat cream, she said egg white. 2:30am and for the rest of the night I was up really poorly. No options for coeliac and after my episode I would question the knowledge of the staff.
There are no dairy alternatives at all for breakfast which I would have liked being lactose intolerant, no fry ups as such if that’s what you want but for me I enjoyed fresh fruit and boiled eggs.
I would return as it’s a beautiful hotel but I would only go bed and breakfast.
I don't usually write reviews but I think this hotel and staff definitely deserve one after all the negative reviews they have gotten previously. After reading all the horrible reviews we were really hesitant to come here, we hadn't booked anything so we decided to just stay here and give them a go. We arrived at about 6pm and booked a room, we can not fault the lovely lady at reception, after reading the reviews we asked if we could view the room first, the lady took us to room 57 and showed us around and she was very helpful. We liked the look of the room and we stayed here last night.
The room is extremely spacious, clean, has a lovely modern bathroom and is a quiet room with most of what you need, it would be nice to have a little fridge but apart from that I can't really fault it, the bed is comfy too.
We went downstairs for dinner, there isn't much to choose from the menu but the food was very nice, my partner had the steak and I had the duck, both was very nice.
We have just eaten breakfast, it is nice but just to warn people so you don't get disappointed like I did, they do not do bacon! They have the normal pastries, fruit, cereal, toast etc and then you can order eggs however you like them.
There are quite a lot of stairs so just be aware but they have placed big comfy chairs (pictured below of the large burgundy chairs) these are placed after all the sets of stairs so if you were fragile and elderly you could always have a seat if you are feeling tired.
We are visiting from Australia so to us the weather is a bit chilly so we haven't been brave enough to go into the pool but it is a very big pool, and looks clean apart from some leaves floating about. This hotel also has the spa facilities with massages too.
For anyone not too sure whether to stay here or not especially after reading other reviews, I would definitely recommend it, keep in mind it is a 17th century building so it has some character like the hallways and the floors squeak a bit etc but I think it is very nice and adds to it and they have done very well to keep the rooms and everywhere else looking modern and nice.
All the staff have been friendly and professional and we have enjoyed our stay. I was going to post more photos but it's limiting me to 10 sorry! The photos are of room 57 with the view out of the window, hallways through the hotel and the pool.