New Bath Hotel & Spa
What We Love
- A lovely stay in the northern English countryside, with breakfast, a glass of prosecco and spa perks Exploring the magnificent Peak District National Park
- Sampling guilt-free, sustainable treats at the hotel's innovative restaurant
- Enjoying the newly-refurbished interiors and the hotel's luxurious ESPA
What To Know
- The hotel's Sourced Restaurant features seasonal ingredients rom local coastal region suppliers
- Rooms and suites have wonderful views of Derbyshire and the Matlock Tor
- Spa treatments must be pre-booked
Situated on the edge of the historic spa town of Matlock Bath, the newly-renovated New Bath Hotel & Spa offers discerning guests elegant accommodation, an innovative restaurant serving the freshest locally-sourced cuisine and a gleaming new spa, and all within a beautiful Derbyshire setting.
Each of the hotel’s 54 rooms feature stunning views of the sweeping Derbyshire scenery along with mod-cons like high-tech in-room chargers and heated towel rails. Guests can also relax in the Grade II-listed building’s all-new sitting room, where bar snacks, teas and coffees can be enjoyed. Before heading to Sourced Restaurant for delicious seasonal dishes (with ingredients grown in the hotel’s very own garden), unwind in the newly opened ESPA spa, whether it’s simply to use the sauna or indulge in a holistic treatment.
How to Get There
Me and my partner desided to stay here from the 13th-15th of December for our 6 year anniversary and we both felt that this hotel ruined it for us unfortunately.
I had rang the hotel twice a few days before we was due to stay to enquire a few things, both of the gentle man I spoke with on the phone was very helpful and pleasant. When we arrived at the hotel to check in the lady on reception was lovely and told us where nice to go in the area, i asked about our treatments we had payed for in the spa to wich I was told to book times in the morning wich wasn't a problem.
When we got to the room we was greeted by a very fusty smell, the bed was quite small to say it was ment to be a double. As we was trying to settle in I could very clearly hear some ones conversation in the hall way, to wich I then noticed there was a big gap from the floor to the door! This made us both feel very uncomfortable.
There was a party of some sort going on with in the hotel so music was being played till late, this wasn't much of a problem for us but feel that we should have been told on check in.
We went down to reception the next day to check the availability for our treatments to be told that one of the lady's from the spa had not came in today and there was only one staff member working in the spa, so i was told I had to wait for the for her to come back from her brake to find out if there's any availability. After an hour of waiting we got a phone call to be told we couldn't have our treatments today, we was offered vouchers to go back a different time, but i declined. We was offered a few different things and agreed to have 2 free drinks each and some produces from the spa. When we went down to the bar to have our drinks i asked for a cocktail but was told by the lady serving that she hasn't been trained on cocktails so I couldn't have one, I asked if she could get some one who knew how to make them,she said she would try, when she came back she just said no sorry. As I'm a food & beverage supervisor in a hotel myself I though this was absolutely disgusting!
When it came to us checking out I had to ask for the products we was offered thinking they would be ready for us but they wasn't, we then had to wait about 20 minutes to get them. The lady on reception was very apologetic about everything.
So over all for us not a good hotel at all.
A few weeks ago my wife and I enjoyed a short stay here, and everything was spot on! The room was lovely and clean; the food was absolutely amazing, and the staff were very helpful and friendly. Young waiter, Fred, in particular was very knowledgable about the wine, recommended certain dishes, and went out of his way to make our meal enjoyable. The only thing that could really be improved was check in- it was manic! Overall 5/5 would recommend to anyone in the area.
Stayed at the hotel staff were very accommodating and could not do enough, room was clean and tidy and we had a good sleep, breakfast was lovely kippers with poached egg 5 stars from us, as we could not fault our stay or food will defiantly return
Having read previous reports were a little wary...… but found there was no case to answer! The welcome was very friendly. We were shown to our Room in the Annexe, the annexe itself looking a little shabby but the room itself was lovely. A huge super king bed, nice decoration and lovely bathroom. Breakfast was good! No sausages or bacon on the menu BUT it did not detract from the variety of things on offer. Full continental breakfast available, plus eggs of any description cooked to order, with smoked salmon, kippers, smoked fish etc. etc. Would definitely stay again! Great Value for Money.
I booked a two night stay at the start of November in the New Bath Hotel & Spa in a Junior Suite as a surprise for my husband’s birthday. We’re about to have our first baby, so it was also our last weekend away as just a couple, so I really wanted it to be special. But we were very disappointed by the experience overall.
We arrived Friday afternoon to discover that a wedding was taking place over the weekend (in itself not a problem of course), but there seemed to be a lot of confusion over the rooms even at check-in, and we, alongside other guests had to wait to be issued with our room keys. We were eventually told we would be in room 57, and given vague directions by the reception staff to our room. As I’m over 8 months pregnant my husband was carrying all of our luggage, we were not warned that there were numerous flights of stairs between reception and our room, and no assistance was offered. It took us some time to eventually find our room with the directions we’d been given, with my husband struggling with both of our cases the whole way.
We were pleased with the size and brightness of the suite, and everything looked very clean - so these were definite plus points. But there was a notable drop in temperature between our room & the corridor outside our room and the centre of the hotel. I was also disappointed to find no slippers, bathrobes etc., and a very basic choice of tea or instant coffee - not what we would have expected for a ‘spa hotel’ and the price per night we had paid for the suite.
The room didn’t warm up at all (radiators were lukewarm at best, off completely say other times), and there was a draft / small opening in our window that we weren’t able to seal. I was so cold that we eventually called reception to ask for an additional heater. An hour or so later we still hadn’t heard back from the front of house team, so my husband went down to reception (that was unstaffed at the time), and eventually managed to speak to your restaurant manager who said she would report the problem again.
At this point we decided to go out as I was freezing and the hotel bar was completely full with the guests for the following day’s wedding. When we returned a heater had been left in our room, which I was grateful for, but the heating issues persisted all weekend, the radiators in our room never got hot, and although the portable heater helped it was never a comfortable temperature in the room.
The next evening on top of the temperature we were also disturbed by the music from the wedding. We didn’t want to complain and interfere with someone’s special day, but we could hear the music very clearly from our room until almost midnight. Again, not what we expected for our relaxing weekend away, and not what we would expect for the price and rating of the hotel.
I have to say the breakfast both days was very good, and we really enjoyed the food and selection on offer, but having paid £338 for the two nights + breakfast, we have left feeling we got poor value for money. For the price I paid I would not expect a cold, noisy room with no additional amenities (robes, slippers, herbal tea options etc.), or the chaotic customer service we received from the front of house team.
I have sent all of this feedback to the hotel offering them the chance to respond before posting this review but they have done nothing, despite two reminders. I also completed a feedback questionnaire the hotel sent to us and within that you can ask to discuss your feedback with someone from the management team. But no one has contacted me.
So in short it was poor value for money, poor customer service, and there seems to be no concern at all from the management team at the hotel with regards to guest experience and feedback. We won’t be visiting again.