4.5
Very Good 3042 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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chair lighting recreation room Dining

Overview

Location

When you stay at The Victoria Falls Hotel in Victoria Falls, you’ll be in the historical district and convenient to Victoria Falls National Park and Victoria Falls Bridge. This 5-star hotel is within close proximity of Mosi-oa-Tunya National Park and Devil’s Pool.

Rooms

Make yourself at home in one of the 161 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers body treatments and facials. Additional amenities at this Victorian hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

The Victoria Falls Hotel
2 Mallet Drive
Victoria Falls, Zimbabwe

Reviews

4.5 Very Good 3042 Reviews
Historical Hotel with Poor Service
Reviewed 8 hours ago

We stayed for two nights at the Victoria Falls Hotel. It's an older, historical hotel in a great location. From the moment we arrived, however, I felt as though the staff was lacking in their attention. This was reinforced when on our only full day at the hotel, our room was left unmade and uncleaned for the entire day. Several complaints were registered but to no avail. I had to physically go down to the front desk to complain before anyone came to clean our room just prior to dinner. For a five star hotel, this is unacceptable. Service at the Stanley terrace was also lacking. We requested a table for tea service and had to wait fifteen minutes to be seated even though there were plenty of tables. When we were finally seated, we waited another fifteen minutes before anyone came to ask for our order. I would chose a different hotel if I ever return to Zimbabwe.

Waiting for the Victoria Falls
Reviewed 4 days ago

A great hotel within walking distance of the falls. The staff is friendly and professional. Excellent menu and a pleasant garden where you can walk if you can not get wet from the automatic water jets. The rooms are spacious and equipped withe all conforts. However a bit too depersonalizing.

There are better places to stay
Reviewed 6 days ago

This hotel trades on its history. The room wasn’t anything great and the bathroom was just ok and poorly designed.

Service was amateurish at best- dirty water glasses with ‘clean’ paper covers on them, damp towels on check in etc.

The grounds are lovely though.

On our way back a while later we stayed at the Royal Livingstone on the other side of the falls. This hotel is SO much better there is no competition. My advice is to stay at the Royal Livingstone, and go for a drink, afternoon tea etc at Victoria Falls Hotel after you have done viewing of the Falls from the Zimbabwe side.

Remember to tip well! It is really obvious how Zimbabwe is struggling when compared to Zambia and Botswana.

Poor service at Stanley’s terrace
Reviewed 6 days ago

Visited the Victoria Falls Hotel, a renowned hotel in this area. We, and many others came for their famous high tea but were told they had run out of trays and thus could not serve us. Something which seemed very odd, considering the fact that there were not that many visitors there having tea. According to their website they are supposed to be able to seat nearly a hundred guests for high tea. When trying to order something else, many other items were also not available and the staff were completely uninterested. It almost appears the hotel is about to go bust as so many items were unavailable. The Victoria Falls Hotel was one of the hotels that we considered staying at but we are happy we chose not to considering the approach and attitude towards customers.

Stanley's terrace
Reviewed 1 week ago

Superb setting with great views of the bridge and the 'smoke'. Such a pity the service was so bad. Had to ask to be served after being ignored for fifteen minutes. Had to request salt twice before we got it. Then they messed up the bill, wanting to charge us extra.