4.0
Very Good 556 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at The Westin Waltham-Boston in Waltham, you’ll be in the business district and close to Brandeis University and Bentley College. This 4-star hotel is within the vicinity of Walden Pond and Boston College.

Rooms

Make yourself at home in one of the 351 air-conditioned guestrooms. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities including a health club and an indoor pool. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Waltham? This hotel has facilities measuring 21000 square feet (1951 square meters), including conference space. Self parking (subject to charges) is available onsite.

How to Get There

The Westin Waltham-Boston
70 Third Avenue
Waltham, MA 02451 United States

Reviews

4.0 Very Good 556 Reviews
Excellent customer service
Reviewed 3 days ago

My flight came in early, before my check-in time and the desk receptionist - Nadia Fellah, I asked for her name because she deserves to be recognized - was amazing! She got me a room (it was just before midnight) made sure I knew where to go, gave me options for dining even at that late hour and was a pleasure to work with.

She made what was a very long day seem much better. Thank you Nadia!

Well done at the Westin!

High prices but skimpy on staff, maintenance, and basic room facilities
Reviewed 1 week ago

I really wanted to like this hotel. Very close to the Biotech company I work for, large, nice gym, nice pool. Friendly staff who try hard despite being totally overworked (and udner-resourced).
But - every time I stay here ( twice so far, always on an expense account), two things go wrong.
First time I stayed, both the toilet and the coffee machine broke down, admittedly got fixed within 24 hours but still, not ideal for supposed business hotel.
Second time I stayed, the room safe was broken from the start and proved impossible to repair despite 48 hours and numerous calls to reception, and the front door to the room actually broke and needed repair.
All in all, this place skimps on staff and maintenance despite high prices... Profit-maximising of this kind surely works when you have a great location, but next time my expense account and I will go somewhere else.

A perfect getaway
Reviewed 2 weeks ago

Lovely hotel with a luxury ambiance; elegant fine-dining restauant; ultra-comfortable beddings that enhance one’s quality of sleep; responsive, albeit understaffed front-desk staff; ease in getting a late checkout; breakfast crew seemingly stretched thin or overwhelmed (several wedding guests); outstanding breakfast buffet spread; seemingly a rare gem find.

Exceptional!
Reviewed 2 weeks ago

I would like to start by saying that the guest service I have received here was exquisite! The personalized guest service and the details they put in to ensure you receive the best experience possible, has really elevated their service. It's all about the details and special touches! The check-in agent I had was fantastic! He was very personable, attentive, had excellent communication skills and was very informative on the hotel's amenities, services and parking. Having stayed at Westin locations before in other cities, I already knew I would receive stellar service, however this check-in agent had gone above and beyond. I left the hotel for to go into Boston, and once I returned, there was a lovely hand-written card that had been sent to my room from the check-in agent wishing us a pleasant experience. I was so pleased with this gesture, and the fact that it was hand written was a wonderful, personalized touch.

Onto the room and property. Our room was facing west, and overlooked the I-95 and the Cambridge Reservoir. Watching the sunset over the reservoir was beautiful! The bed was the epitome of comfort, and the room was tastefully decorated, with lovely modern touches; such as the lights on the headboard. The lobby and property was beautiful.

Overall we had an exceptional stay and will absolutely be returning on our next trip to the Boston area.

Average stay with some misses
Reviewed 2 weeks ago

The property is clean, well-maintained, and relatively modern.

The room was decent, very clean, and well appointed.

The pool area is dated and in need of an overhaul.

It took us close to two hours to get a crib brought to the room when we had a baby and a toddler that were overtired for a nap. We even called ahead, an hour before checking in to make sure that it would be in our room when we got there. Also, we were double charged for our stay which was quickly rectified but took 20 minutes of unnecessary front desk time to do so.

Very friendly staff. Cecil at the front desk is very nice and a warm personality. A true asset.