The Stonehedge Hotel and Spa
What We Love
- Jetsetter members receive 10 percent off spa treatments (must book appointments in advance)
- Vinotherapy Spa at Stonehedge offers wine barrel soaks and Chardonnay salt glows
- Indoor pool and Jacuzzi are great during the cooler months
- Half of the inn’s rooms have private balconies overlooking gardens and woods
What To Know
- Free WiFi
- 40 miles north of Boston and five miles south of the New Hampshire border
- The spa is open to customers not staying at the inn
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
This French country manor is just an hour’s drive north of Boston, in a leafy stretch of the Massachusetts–New Hampshire gateway to the White Mountains. Set between the Merrimack River and a country club, the Stonehedge specializes in wine-soaked relaxation. The on-site restaurant, the Left Bank, serves locavore fare, such as Maine lobster and Massachusetts bay scallops. Vinotherapy treatments in the marble spa use antioxidant- and vitamin-packed wine grapes, and the spa also offers a four-season pool, a steam room, and a private outdoor sundeck. The two-story building has 30 charming guestrooms and suites decked out in French country style that mixes floral patterns and rich wood furnishings with pops of Merlot and gold. Romantic upgrades include gas fireplaces and Jacuzzi tubs in select rooms; half of the inn’s rooms have private balconies overlooking gardens and woods.
In the Area
Immerse yourself in nature at Lowell-Dracut-Tyngsboro State Forest. The former site of a Native American village, the 1,140-acre park has hiking and biking trails though woods, and quiet ponds for fishing or kayaking. For farming the way it was meant to be, you can pick your own at nearby Parlee Farms. Strawberry and cherry season starts in June; blueberry season begins in July. August and September are about peaches, apple picking is prime in October, and pumpkins peak in October and November.
How to Get There
I booked two nights at Stonehedge for a field hockey tournament at U Mass Lowell. Check In was easy and the girl at the desk was extremely helpful. Our room was large but dated and smelled musty.
The most disappointing part of our trip happened the second night. We were told numerous times that the restaurant was reopening with a new menu that evening. After a long day, we were excited to just relax and not have to drive to get dinner. I asked if I needed to make reservations and was assured I did not. When we asked for a table near another family who we were traveling with, we were told they were no longer serving but she would check with the chef. A waitress came back out and said “he said you can sit but you won’t eat.” We left.
The next day another family told us they were seated and ate after we left. Evidently they like to pick and choose their patrons???
I left a complaint when I checked out and called the manager with no reply. Not surprised.
For the price I paid I would have expected better service from the manager. And also the grounds and pool area were not well kept. It is a beautiful hotel but needs a little updating and maintenance. A new manager and chef would be great too!
So don’t waste your money until they figure out how to run a hotel!
This was, without a doubt, one of the biggest disappointments of my traveling life. The location and setting, the listed amenities, the sterling reputation. Apart from the location, everything was ruined by mismanagement. I arrived late, and in spite of a lively bar scene, I waited for about a half hour at an empty front desk. The rude bartender told me she would help me find someone when she was 'free'. She loitered idly at the bar and I waited. I finally got checked in, with no direction to the room, no information, and a key that would not fit in any pocket. The room had been made up as if the previous occupants were returning: the bed was made, but the sheets were old, and the bathroom was definitely not clean (I was so appalled I had to take pictures). I protested, but was told that there was nothing that could be done until morning. I had to work in the morning, and left by about 6:45, no breakfast, OK...but no coffee? I didn't know the real problem until later...
I reminded the front desk clerk of the problem with the room and she assured me it would be taken care of. I returned from work at about 11:00 a.m. and went to the room to change. Nothing had been done to clean it. I went to the desk and she protested that they had a lot of check-outs that morning. I protested in return that they were cleaning rooms that were going to sit empty while a hygiene urgency had been left from the day before. I said I would simply grab lunch and they could take care of it presently. No dice. I was told that the restaurant and all the facility would be shut down for the remainder of my five day stay. No food, no drink, no spa service--nothing. This once-esteemed restaurant was referring its guests to diners that were 10-20 miles away, even for simple snacks and drinks. I had already planned to host a couple of gatherings at the restaurant during my stay, there were no notices, no signs, all of the data on the web said they were open--none of that could have mattered less. The clerk said that they didn't know either, and was only to happy to throw the management under the bus. So, I decided to leave, I asked for a refund, and was told that only management could authorize a refund. So I asked to talk to management. There was no management available. At all. I was promised that someone was coming in who would take care of all this properly. He never came. I was promised a phone call. It never came. Having made reservations elsewhere, I fled, risking the huge payment I had made to stay at this "unique luxury getaway". I was promised a phone call to settle the account first thing in the morning. It never came. The first time I was put through to anyone who could deal with the problem was more than 24 hours later after I had threatened to call the police. She wasn't management, but accounting. She had -zero- interest in any of the problems...seems like she'd heard it all before.
So my husband and I were planning to celebrate our 15 year wedding anniversary at the hotel and spa. We booked the "mid week escape" several months ago. This package was to include dinner, continental breakfast and lunch the following day. And use of their pool and spa facilities. We have 6 young children and we were very much looking to a night away. Upon arrival I had a very uneasy feeling about the place. It looked unkept and dark. When we went in the place was almost completely dark and the restaurant was closed. I assumed it was just going to open later. Once they took my credit card info and confirmed the stay they then decided to tell us that the restaurant was closed so to the chef "having to go to the ER". I am not sure of any restaurant that only has one chef. But we decided to try to look past that and somehow try to figure out what to do about food after maybe using the pool. When I mentioned this at the desk, they casually said "the pool is out of order... You picked a great time to come huh?".... At this point I was getting aggravated and my husband said we should check out the room and decide what to do from there. The hallway to the room was dark, creepy and smelled dingy. And once we got in the room it has the same dingy feeling. I decided to then call another hotel to see if they could accommodate us and then we went back to the desk and asked to cancel our reservation. I was so upset about this experience and would never try this hotel again or recommend it to anyone. The hotel manager was arriving as we were asking to cancel our reservation and he never said a word to us, just literally went in another room. I also felt we should have received some sort of notice as simple as a phone call or an email that half of the facilities were not working so that we could have had the option or the heads up to change plans. Instead they waited until we arrived. We were looking forward to a care free and relaxing experience but that was not at all what we were going to receive from the Stonehedge hotel. Such a disappointment, I would not even give this place another try. Luckily we were able to find another hotel that was able to accommodate us for a night to celebrate our anniversary.