88%
Members Recommend
4.5
Very Good 3529 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Large, modern rooms with Eames furniture and city views
  • Central location allows walking access to city
  • Very pet-friendly
  • Rooftop pool is the only one of its kind in city
  • Late-night bar menu and 24-hour room service

What To Know

  • WiFi access not free
  • Outdated exterior
  • No spa on premises

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at The Colonnade Hotel Back Bay, you’ll be centrally located in Boston, steps from The Shops at Prudential Center and minutes from Copley Place. This 4-star hotel is close to Hynes Convention Center and Boston Museum of Fine Arts.

Make yourself at home in one of the 285 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wired and wireless Internet access is complimentary, while DVD players and digital programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Take advantage of recreation opportunities including a 24-hour fitness center and a seasonal outdoor pool. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in Boston? This hotel has 13000 square feet (1208 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

The Colonnade Hotel Back Bay
120 Huntington Avenue
Boston, MA 02116 United States

Reviews

4.5 Very Good 3529 Reviews
Boston Stay
Reviewed 11 hours ago

Colonnade hotel is a a friendly hotel about a mile from Boston Common and near Copley Square. Rooms are well fitted out with a small fridge, air-conditioning and comfortable beds. Hotel has a small pool area on the roof which can get very busy. Food and drinks are expensive but then again on par with other establishments in Boston.

Disappointing
Reviewed 1 day ago

Stayed in the “Luxury King Suite” while attending a conference last October. At check in, had to unload our luggage in the pouring rain by ourselves—not a bellhop in site. After check in, asked for sheets and a pillow for the pullout bed, and no one could locate any. And when we checked out, no one to help with luggage (again). Also never saw anyone staffing the concierge desk the entire 5 days I was there.

The hotel itself is old, and not in a charming “Grand Hotel” way, but more like a tired 1970s-era Holiday Inn, badly in need of a refresh. Hotel is also not particularly clean, like you would see at a truly upscale hotel such as the Ritz or the Four Seasons.

As a hotel snob it is not difficult to disappoint me, but the Colonnade (at $1000/night) was absolutely disappointing—probably the most disappointed I have ever been with a hotel experience. I had honestly looked forward to staying here, but I don’t think they’ve figured out what people want/pay for in a luxury hotel experience. You can certainly do better in terms of service and value at an Embassy or Homewood Suites at $250/night; stay there instead.

Incredible service - amazing rooftop pool!
Reviewed 2 days ago

My wife and I enjoyed a wonderful one night stay at the Colonnade Hotel recently. The staff members were incredibly hospitable throughout our stay and the room was very comfortable. The highlight of our stay was spending most of the day relaxing in the sun at the rooftop pool, which is such a unique aspect of the property. We enjoyed a great lunch with a few cocktails on the roof and had a wonderful time overall.

I highly recommend this property for anyone who wants to enjoy some time in Boston at a unique property with "5-star" service. If the weather is nice spending time at the pool is a must as well!

Best customer service ever!
Reviewed 3 days ago

The room was lovely, spacious, quiet and clean with lots of good lighting. Self-parking was convenient and easy. They were very generous with early check-in and leaving my car after check-out while we went off on one final tourist excursion. Lunch at Roof Top Pool was great but crowded. But the best part of our stay was the customer service. Really the best any place I have stayed. They go out of their way to be helpful, friendly and accommodating. Staying in Boston is always expensive (and so is The Colonnade), but here you really get some value for that money!

Best service ever
Reviewed 5 days ago

I would just like to say that this is the best service I have ever had at a hotel. From the first interaction checking in, the receptionist was extremely nice and accommodating. When I later called the front desk to ask for a late check out, again, I was amazed by the friendliness. It just goes to show that all it takes is friendliness to create a great service environment. Whatever you're doing, keep it up!