Kimpton Onyx Hotel
What We Love
- Nightly lobby wine hour
- A block from Celtics games, Bruins matches and rock concerts at TD Garden
- A dedicated pet floor (with doggie treats at check-in)
What To Know
- Valet parking adds an extra $47 per night, but two T stations are within a five-minute walk
- History lovers look elsewhere: There are no gaslamp streets in the industrial West End neighborhood
- WiFi is free if you sign up for Kimpton’s Karma Rewards program
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Among the Irish pubs and offices that front TD Garden — the iconic arena that’s home to the Bruins and Celtics and host to traveling rock stars — the Onyx stands alone with its bold, contemporary interiors. The Ruby Room martini lounge takes the place of a traditional lobby. Encircled by a crescent wall and veiled windows, its various patterns of checks and houndstooth feel eclectic, but they’re coordinated within a red-washed palette. On the other side of the wall, the front desk welcomes guests more quietly in neutral tones.
Bed and Bath
At 280 square feet, Deluxe guestrooms are on the small side, but strong patterns and cherry-red accents give them a big personality. Playful pieces dominate, from the oversize-checkered carpet to the animal-print bathrobes, and they find balance in the simpler dark wood headboards and white Frette duvets. As with most Kimpton hotels, it’s the little extras that make all 112 rooms so comfortable here: iPod docks, chenille throws, down pillows, strong water pressure and C.O. Bigelow bath products. And if you forget anything, from shaving cream to a cell phone charger, a bellhop will deliver it to your door.
For dinner, the lounge’s à la carte menu features creative bar food, such as flatbread pizza with chorizo and goat cheese (also available by room service), along with a martini list that lures post-concert revelers. While the business center isn’t much more than a small computer alcove in the basement, the front desk staff will print boarding passes for free. And if the five-machine fitness center on-site doesn’t fill your cardio needs, your room key gives you free access to the nearby Boston Sports Club — including classes.
In the Area
At the Onyx you’re steps from the Celtics and Bruins at TD Garden. While the surrounding West End neighborhood doesn’t offer much curb appeal, it’s sandwiched between Beacon Hill, the North End and the Faneuil Hall area, placing you in a walking radius of the city’s top attractions. Stroll over to the North End, Boston’s Little Italy, to visit the landmark-turned-museum of Paul Revere’s House. Then stop into homey Assaggio for Boston-style classics, from veal parm to chicken marsala. Or try something new at Taranta, where a Peruvian chef uses South American ingredients in Italian standards (think cassava gnocchi). Continue on to Faneuil Hall Marketplace for shopping and multilevel bars, such as Ned Devine’s. On Fridays and Saturdays don’t miss browsing the Haymarket, an open-air produce market that’s been a city tradition since the 19th century.
How to Get There
We have had a nice experience here. The hotel is charming, a room more than adequate with a very comfortable bed, and every employee has been very gracious, friendly and helpful. In addition the hotel is in a great location and almost everything you would want to see is in walking distance. We didn’t eat lunch or dinner here but the breakfasts were excellent. A nice feature is a free wine session between 5:00-7:00. When I next come to Boston I will stay here again.
At over $370/night, I expected more.
* Rooms are modern and cozy
* Rooms and hotel are clean
* Folks working here seem to genuinely care
* Bed mattress are poor and not comfortable (I can hear the springs jiggle when I roll on the bed)
* Breakfast: hot food was cold (told the person and she mentioned that they forgot to put on the heaters), room was cold, selection was poor for $16+
* Their lounge/Bar was closed when I arrived around 9:30 and couldn't even have a drink while watching football
In a nutshell, not a "value hotel" but if money is not an issue, it's not bad.
The hotel front desk staff was incompetent with room charges and consequently, the hotel charged me for two rooms rather than my own room without my authorization. The original reservation was made for 2 rooms under my name. At the time of arrival at the hotel, we informed the front desk that the rooms were to be charged using separate credit cards so that each party staying in a room would pay for their respective rooms. Despite multiple conversations regarding what seemed like a simple situation , I (who made the room reservations ) was charged for 2 separate rooms. This was not authorized by me at the time of payment when checking out of the hotel. It had been verbalized many times that each party was paying for their respective rooms. Only after I received my credit card bill was it evident that the hotel had charged me for 2 separate rooms on the same night. The actual invoice receipts provided to me by the hotel reflected only 1 room charge. The staff had failed to correctly manage the charges even with multiple explanations while at the hotel. The representative with whom I spoke after discovering the unauthorized charge argued about refunding that amount to me (which was significant).
This should have been a simple situation. I will never stay here again, particularly because the hotel was careless and unethical in dealing with my money.