Kimpton Onyx Hotel
What We Love
- Nightly lobby wine hour
- A block from Celtics games, Bruins matches and rock concerts at TD Garden
- A dedicated pet floor (with doggie treats at check-in)
What To Know
- Valet parking adds an extra $47 per night, but two T stations are within a five-minute walk
- History lovers look elsewhere: There are no gaslamp streets in the industrial West End neighborhood
- WiFi is free if you sign up for Kimpton’s Karma Rewards program
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Among the Irish pubs and offices that front TD Garden — the iconic arena that’s home to the Bruins and Celtics and host to traveling rock stars — the Onyx stands alone with its bold, contemporary interiors. The Ruby Room martini lounge takes the place of a traditional lobby. Encircled by a crescent wall and veiled windows, its various patterns of checks and houndstooth feel eclectic, but they’re coordinated within a red-washed palette. On the other side of the wall, the front desk welcomes guests more quietly in neutral tones.
Bed and Bath
At 280 square feet, Deluxe guestrooms are on the small side, but strong patterns and cherry-red accents give them a big personality. Playful pieces dominate, from the oversize-checkered carpet to the animal-print bathrobes, and they find balance in the simpler dark wood headboards and white Frette duvets. As with most Kimpton hotels, it’s the little extras that make all 112 rooms so comfortable here: iPod docks, chenille throws, down pillows, strong water pressure and C.O. Bigelow bath products. And if you forget anything, from shaving cream to a cell phone charger, a bellhop will deliver it to your door.
For dinner, the lounge’s à la carte menu features creative bar food, such as flatbread pizza with chorizo and goat cheese (also available by room service), along with a martini list that lures post-concert revelers. While the business center isn’t much more than a small computer alcove in the basement, the front desk staff will print boarding passes for free. And if the five-machine fitness center on-site doesn’t fill your cardio needs, your room key gives you free access to the nearby Boston Sports Club — including classes.
In the Area
At the Onyx you’re steps from the Celtics and Bruins at TD Garden. While the surrounding West End neighborhood doesn’t offer much curb appeal, it’s sandwiched between Beacon Hill, the North End and the Faneuil Hall area, placing you in a walking radius of the city’s top attractions. Stroll over to the North End, Boston’s Little Italy, to visit the landmark-turned-museum of Paul Revere’s House. Then stop into homey Assaggio for Boston-style classics, from veal parm to chicken marsala. Or try something new at Taranta, where a Peruvian chef uses South American ingredients in Italian standards (think cassava gnocchi). Continue on to Faneuil Hall Marketplace for shopping and multilevel bars, such as Ned Devine’s. On Fridays and Saturdays don’t miss browsing the Haymarket, an open-air produce market that’s been a city tradition since the 19th century.
How to Get There
We stayed at this hotel because we were seeing a Celtic and Golden State Warriors game. When we arrived the hotel parks your car for you.( which is right next door to the hotel). This hotel is pet friendly which was great! The front desk staff were very friendly and helpful. The room was very clean with all the amenities you would need. Right next door they have a very good restaurant where we ate dinner. But the plus to the hotel was TD garden was right down the street,walking distance. We would definitely stay here again!
Ideal place to stay for seeing a show at the TD Garden or visiting the North End. Short walk to the T. Very friendly and accommodating staff. Small rooms and fitness center, however they were adequate for us. Expensive valet parking, which is to be expected.
This hotel was disappointing and I’m surprised that this was our experience at a 4 star hotel. Our room was old and not as clean as it should have been. Everything felt dingy and the bathroom was so dated. The tiles in the shower had what looked like mold in the caulking (black stuff between the tiles). On the side of the bathroom door, there was a dried up black spot and the side of our sink was dirty as well. Our remote felt dirty and had sticky residue between the buttons. The floor of our room felt clammy and made my feet feel icky. There were rusted areas on the corners of the bathroom and chipped furniture. Our bed sheet had holes at the foot of the bed and there was a stain that looked like blood on one of our pillows. On two occasions, we found gnats/flies flying around our room. Our bed had very tiny black and white rocks that could only be explained as sand that I had to constantly brush off. The beds are ok but you can definitely feel your partner's every move. On the first day in our room, I stepped on something hard and when I looked down there was something that had obviously not been vacuumed up from the previous stay. Sadly, It was with us during our entire stay until my husband finally had the courage to just throw it in the trash. When room service comes to tidy up which was 3 out of the 4 nights(one day our room was not cleaned), it seems that they do the bare minimum. Even when we received new towels, they would put it in a random spot if the area that the towels are supposed to be had something on it (Ex: the dish where the little hand towels are supposed to go had my brush on it and instead of moving it over and putting the towels in the right spot, they just left the towels on the sink next to the faucet.). Also when they make the bed, they only do the sheets. The pillows stayed wherever we last put them. When going to the gym, the treadmill had dirty used tissues all around it. While working out, my treadmill just stopped and decided not to work for a minute before turning back on. The only positive thing I can say is that the people at the front desk were always very kind and greeted us as we came in and out. If it wasn't for my husband trying to help me ignore things I don’t know if I would have been able to last the entire 4 nights 5 day stay. It's the attention to details and cleanliness that makes a hotel a comfortable stay but based on our experience it’s obvious that this place does not care. Either this was an off week or they need to have a MAJOR talk with cleaning crew on what makes a good hotel (Either that or don’t call yourself a 4 star hotel). I always thought Kimpton hotels had a great reputation as our friends have always raved about them. We thought staying here would be a safe choice but sadly we ended up really regretting our choice and wished we had researched other hotels. If you're ok at staying in a mediocre hotel where you feel GRIMY and have to block your mind from thinking too much about where you're staying or else you won't be able to, then this place is probably fine. If we would have known this is how our hotel would be, my husband and I would have never booked it. We really enjoyed Boston and would like to visit again but we will definitely be staying somewhere else. Kimpton-this was a HUGE disappointment and we will never give you our money again.