Kimpton Nine Zero Hotel
What We Love
- Boston Common location, two blocks from Beacon Hill
- Iris Scan Technology — guests are scanned at check-in for the ultimate in high-tech security
- Green Seal certification — one of the first hotels in Massachusetts to get this eco-award
- Nightly lobby wine hour from 5 - 6 p.m.
What To Know
- Modern and design-oriented, this hotel is for contemporary art lovers, not New England traditionalists
- 24-hour in-room dining is available
- Highball Lounge serves craft cocktails and small bites
- Eco friendly
- Parking On Site
With its modern, design-forward interiors and hip Miami vibe, it’s easy to forget that Nine Zero is in the heart of historic Boston, directly across the street from Samuel Adams’s grave. In contrast to the city’s cobblestone streets just outside, Nine Zero’s lobby is full of oil paintings, bronze sculptures, hand-blown glass chandeliers and rows of limestone coffee tables.
Bed and Bath
Down the street from the state house and Beacon Hill, Nine Zero has hosted the who’s who of Hollywood and Washington, from Lady Gaga and Christina Aguilera to Presidents Clinton and Obama. Guestrooms offer the requisite comforts — flat-screen TVs and custom-designed beds — plus welcome design flair in the bright fabrics, faux fur throws and marble and chrome bathrooms. Good for groups, Queen Queen Rooms can sleep four (for an extra free), while King Premier Rooms offer a touch more space and city views.
Executive Sous Chef Peter Hagerty whips up contemporary American dishes in the hotel’s restaurant, while Highball Lounge serves craft cocktails and light bites. And in classic Kimpton fashion, there’s a nightly lobby wine hour each evening, perfect for setting the tone for a night on the town. When it’s time to unwind, there’s a 24-hour fitness center and slew of in-room spa treatments available.
In the Area
Shopping fiends should hit Charles Street in Beacon Hill for antiques and boutiques. Two favorites: Moxie, a designer shoe boutique, and Twentieth Century Limited, which sells vintage and custom jewelry, from Brahmin’s pearl earrings to rhinestone clutches. Or stop in at the central building of Faneuil Hall Marketplace, Quincy Market, which showcases a quarter mile of 18 restaurants and pubs, 44 pushcarts and 35 food stalls serving everything from lobster rolls and clam chowder to Boston cream pie. Get a culture dose with a visit to the Boston Athenaeum, a membership library dating back to 1807, which houses first-class exhibition galleries open to the public. Afterward tuck into the Brattle Book Shop, an antiquarian bookseller on West Street. Or get your revolutionary history where it really happened — inside Boston’s historic pubs. You’ll hit Bell in Hand Tavern, Green Dragon, Union Oyster House, and the Point for some tasty eats and four sample-size Sam Adams beers.
How to Get There
I’ve had the chance to stay at several Kimpton locations in past years, and I keep going back because the properties are usually well kept, great amenities, employees friendly and helpful, great pet policy. My wife had stayed at the NineZero a couple years ago and raved about it, so I thought it would be a no brainer to stay there while we visited colleges with my son. WHAT A DISAPPOINTMENT!!!!
My complaint centers on front desk/management and facilities. Employees encountered during stay (other than those at the front desk) were friendly and helpful. The problem begin with the reservation. I thought the rate quoted on website sounded really high ($495 per night for 2 queen beds) in a standard room, so I called them and they told me that the were quite full given that our stay fell on St Patrick’s day. Given my experience with Kimpton, I gave them the benefit of the doubt. This was almost 2 weeks before my check in date. MY MISTAKE!!!! To make a long story short, I monitored the rate for the hotel and in those 2 weeks, the same room for the the dates I required fell by $125 to $370. In fact, the rate fell to $320 hotel website the day before my check in. Given IHG’s price match policy, thought it would be easy to get hotel to match....not really, but I had to call them several times and send proof (I took screenshots of the descending rates) before the begrudgingly matched the rate. Moreover, they would not give me the $320 rate because the said that cancellation of my reservation within 2 days of checkin would incur a one night penalty. I REALLY FELT SCAMMED!!
Fast forward to our room. Given my status with IHG rewards, my room was upgraded by 1 category. As my wife said, our room was nothing like the one she stayed in on her last visit. Our room was beat up with scratches on hardwood floors, a toilet that would not shut off and was difficult to flush, and a shower that had very little water pressure. I managed to fix the constantly running toilet. We chose not to report the other issues as we had our dog with us, and chances are that any fix would require us to be there as we do have a rambunctious dog. Our schedule was jammed with college tours. I would have hated to see what our room would be like if it were not upgraded!!!!! Another big issue was the use of the card scanner in the elevators, which worked maybe half the time. I cant tell you how many times I rode up and down on the elevator because the scanner couldn’t read our cards.
My biggest issue however was with the front desk and concierge... something that with my experiences with Kimpton are usually one of their strengths. On initially reserving my room, I requested a late checkout. Given my status with Kimpton/IHG rewards, I am extended a late checkout of 4pm and that was initially what was promised to me. When I went back to the desk to confirm the day before departure, they said the latest checkout they ever give was 2pm. After I explained to them that one, I spoke to someone on this (was noted in my records) and two, as an Inner Circle member, I qualified for extended 4pm checkout, they begrudgingly agreed. My second problem was checkout. I was presented a bill with an incorrect rate and I informed them that this was incorrect. I showed them my emailed confirmation, I told them who I spoke with for that rate, and they still needed to find someone to confirm. 15 minutes later, they came back and printed a new bill for me. No apology, no nothing... just that hey, it wasn’t in our system in front here so not our fault. The worst part of the experience was just the arrogant tone of voice when I told them the rate was wrong. By the things she said, I felt that she thought I was lying to her.
Finally, during my stay, I needed to fly back to NYC for an important meeting. I asked the concierge what time I should leave for 7:40pm flight... she told me 5pm. That seemed like a long time to go less that 3.5 miles for a flight after rush hour. But hey, I took her advice as things may have changed as there is alot of construction going on. BIG MISTAKE!!!! I left at 5pm...I was at the airport at 5:15pm and through security at 5:25pm. So I basically wasted 2 hours at the airport.!!!!
I have to say that I was really disappointed with the entire experience... from reservations to checkout. I will continue to stay at other Kimptons, but I probably need to find someplace else to stay next time I’m in Boston.
My wife and I recently spent a night at the Nine Zero hotel and were blown away by the experience. It was her birthday and the Management and Concierge team went above and beyond to welcome her warmly with a birthday card and champagne upon our arrival.
The rooms are far superior than most of the Boston run of the mill hotels, and our boasted an insane view of the city and Boston Common. Everything about the rooms reminded us of a trendy NYC hotel, not something typically found in Boston.
We spent some time on the second floor bar, Better Sorts Social Club, and had absolutely unreal cocktails. Some of the best cocktails we have had no matter where we have traveled. The staff was incredibly warm and welcoming and shared great information about where to eat and drink in the surrounding areas.
Overall, this will be our go to hotel anytime we need to stay in the city. Completely blew away our expectations and we can not wait to return. Another added bonus, if you are driving they have convenient valet parking right where you check in. This place is a 10/10.
I travel to Boston for travel often and typically stay at another hotel...from now on I will be staying here and it's mostly due to the excellent customer service from Afton Andreadis.
She went above and beyond and because of her....I am now loyally staying here....
ALSO..the rooms are large and spacious and clean and comfortable..this location is perfect with nearby shopping and tons of food options...
I seriously can't believe it's taken me this long to check out this place!!
Right on the start of the Freedom Trail the Kimpton Nine Zero is a perfect location for that, the city centre and Boston Common. The breakfast is buffet style, very good and is in the first floor bar/restaurant which doubles as a cocktail bar in the evenings. The rooms are comfortable and well appointed. There is a wine and cheese hour every afternoon; - free to guests so be sure to check it out!
Try walking diagonally across the common from the hotel front door to reach Charles Street, great for small boutique shops, great cafes and restaurants!
This hotel is in the heart of Boston, so if you want to follow the Freedom Trail, go to the Boston Tea Party Museum or see the house’s on Beacon Hill, you could not choose a better hotel. The staff are friendly and very helpful, with good local knowledge, especially the young lady on the concierge desk, and not forgetting the valet drivers. The hotel is clean, with a quirky feel about it. Our room was on the 8th floor, with a good view over the city, and was spacious, with a huge, and one of the most comfortable beds I have slept in. In the bathroom is a nice size walking in shower, with nice soft towels. We had the free Continental breakfast in the mornings, but you can pay for a cooked breakfast as well. Don’t forget the wine sessions between 5 and 6 in the evenings. Nearby are restaurants, pubs and shops. I strongly recommend this hotel.