4.5
Very Good 3146 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

Located in Boston (Chinatown), DoubleTree by Hilton Boston – Downtown is minutes from Tufts Medical Center and Tufts University. This hotel is close to Boston Common and Boston Public Garden.

Rooms

Make yourself at home in one of the 267 air-conditioned rooms featuring flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless Internet access (surcharge) and concierge services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Boston? This hotel has facilities measuring 4000 square feet (372 square meters), including meeting rooms.

How to Get There

DoubleTree by Hilton Boston – Downtown
821 Washington Street
Boston, MA 02111 United States

Reviews

Nothing but FANTASTIC
Matthew M

I stayed here with a few friends for a birthday. Perfect location. Nancy and Jackie at the front desk were nothing but amazing. They both went above and beyond to make sure my crew had a blast. Thank you so much girls for your hard work! I cannot wait to go back to see Nancy and Jackie

Not far from the airport.
Revy679

Clean and nice room with a microwave, a mini fridge and a safe.
We had a great view of the city.
We were only 3 floors up though and the street noise could still be heard.
The parking is $53 a night. Pretty expensive, so plan accordingly.
The hotel is walking distance to restaurants and bars as well.

Fine, unless something goes wrong
David W

Overall the stay was good. The room was clean and spacious. However, I had a very frustrating experience that will prevent me from ever returning.

My room was cleaned out as if I checked out after the first night of my 3-night stay. This wasn't a major problem, since my main luggage hadn't arrived from the airport. However, a phone charger and the complimentary airline toiletry kit were missing. I notified the front desk when I returned on the second night, and they told me they don't know where it went and can't help me until the morning. So my phone died. At this point, I'm not too upset honestly--mistakes happen.

The following morning I ask again, and they say housekeeping doesn't know where my few things are. The message I'm getting from the 2 or 3 front desk employees I've talked to is essentially that I must've misplaced my things because they don't lose things, nor do rooms get cleaned out unless a guest is checking out. I'm doubting myself at this point also. I push once more, and they tell me they'll check again and send whatever they might find to my room.

So, that evening (3rd night of my stay), I ask the front desk if it was found before going to my room. They say no--nothing found. Recalling the missing toiletries, I push and say that I'm sure I had some things taken, what happened to them? They say they don't know. I say OK, what can we do? They say sorry, we've done our best. I push again, my phone is dead and I'd like to charge it. They give me a cable which fits my phone (the previous night I asked for one and they said they had none, hmm). I am fuming at this point, but head to my room. My things have been replaced, so I return the cable. No response from the concierge, besides, "thanks." No apology, no acknowledgement, nothing. Just a magic reappearance of my lost things after essentially being told I was crazy or stupid.

Lots of things went wrong. The important thing to me, though, is that nobody ever accepted blame or owned up to the hotel's mistakes. I was essentially treated like I was delusional. At least five concierges treated me that way, with the final one being the worst. I'm a forgiving person. Honest mistakes happen. These were dishonest--lies. If I can't trust someone to own up to a simple accidental room clean-out, then how could I ever trust them with more? The least they could've done is "MAKE IT RIGHT." Needless to say, I'm never using this hotel again.

Note: the concierge who checked me in at 2:30am was very kind.