4.0
Very Good 1810 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

Located in Boston (Chinatown), DoubleTree by Hilton Boston – Downtown is minutes from Tufts Medical Center and Tufts University. This hotel is close to Boston Common and Boston Public Garden.

Rooms

Make yourself at home in one of the 267 air-conditioned rooms featuring flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as desks and separate sitting areas.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including wireless Internet access (surcharge) and concierge services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Boston? This hotel has facilities measuring 4000 square feet (372 square meters), including meeting rooms.

How to Get There

DoubleTree by Hilton Boston – Downtown
821 Washington Street
Boston, MA 02111 United States

Reviews

4.0 Very Good 1810 Reviews
Conference
Reviewed 4 days ago

I was In town for a conference and stayed here for 4 days. The staff was fairly nice. My room was very big but on Saturday night the noise from the parking lot below my room was insane around 2am. Really loud. I recommend asking for a room in the front of the building. The bar area was nice and I enjoyed everything else at the hotel except for the noise on the one night.

Not Hilton quality!
Reviewed 5 days ago

I chose this property because of past experiences with DoubleTree. I was so disappointed in this hotel. First, I had NO window in my room. It was a fake window with no light coming in from exterior. It made the room very dark. Also, the room flooring was very uneven and I even tripped walking around the front of the bed because of the uneven flooring. The vanity was so small that it only had the sink and about 10 inches of counter top space on the right side. The toilet was not operating properly and you had to hold down the lever the entire time to make the toilet flush properly. The lamp desk light was burnt out the entire time I stayed there. The tub is old and appears to be marble from a distance but it is fiberglass. I cannot express my disappointment in the quality of this hotel.

First time for wife and fall colors
Reviewed 2 weeks ago

We visited here and chose Hilton Doubletree for our first leg of our vacation. Front desk was very accomodating. Cookies were first rate again! We got an update to suite and then when heater quit, they quickly got us reassigned to new suite 632 and it was good too. Problems are that camodes are SO LOW! They need updating to higher levels. The bar and restaurant staffs are totally overwhelmed and need much more help. When only 1 person handles the bar and restaurant food, that results in fairly poor service. The restaurant is always full and moving overflow to bar even for breakfast. Restaurant lighting is way too dark, even over the buffet. Location is good and central to the T and Silverline bus.

A beautiful spot in Boston
Reviewed 2 weeks ago

Me and My wife were there during our honeymoon around the USA & Canada. This Hotel have a good position cause it's placed near the Boston Common.
The room was big but the view was not so special. The stuff was kindly and there is a valet parking good about the position but a little bit expensive.

Main problem solved, still poor hospitality
Reviewed 3 weeks ago

This is a followup to my previous, very frustrated, one-star comment.

PROBLEM (recap)
I asked for a room not facing the busy street (Mt. Vernon St) days before my arrival. When I checked in, I was given a room facing Mt. Vernon. I didn’t realize it right away as I checked in late, exhausted after a long day of flights. Realizing it later, I asked for room change but told nothing was available, which I understood (it was late in the evening already). The “customer care” person I called sounded very protective and didn’t seem to care. The way she responded and the fact that my previous request was never attended bothered me, thereby the one star.

ACTION TAKEN:
On the following day, when I returned from a long day of business and checked in with the reception, I found that I had been moved to a different room, not facing Mt. Vernon. Now I’m writing this from the new, very quiet room and I’m happy about it.

SOMEONE SHOWED CARE:
A male staffer who was working at the back of the front desk area (seemed like someone in some sort of supervising capacity of the reception, as opposed to someone checking in guests at the reception) spoke to me and informed me that he himself had moved everything in my previous room to the new room. I had anticipated a possible move before I left the previous room for the day, so I had packed my belongings in my suitcases, except for a few items. He made sure that EVERYTHING was moved to the new room. I checked my belongings in the new room, and confirmed that every single item had been moved. I’m impressed with that much of attention to detail, that he cared enough to move my clothes hanging in the closet and items I left in the fridge. This may seem like nothing special when I stay at a five-star hotel, but after so many disappointing and frustrating experienes at this hotel, I was very much impressed.

NOT SO GREAT PART:
I was not impressed with the receptionist who I spoke to first when I returned to the hotel, before this supervisor-looking person cut in. She didn’t seem to care at all, again reciting “we are all sold out and we don’t have any room to move you to” thing. Not showing any empathy, just cold faced. I do feel for her that she probably doesn’t enjoy saying this. But the bottom line is that hotel is a hospitality business and no one should be responding like this receptionist, or like the “customer care” person I spoke with the previous night on the phone. This hotel needs major upgrade in terms of staff training or the hiring process.