Kimpton Hotel Monaco Baltimore Inner Harbor
What We Love
- Nightly lobby wine hour
- Eco- and pet-friendly
- Classic Beaux Arts details
- Rooms have 12-foot ceilings and eight-foot windows
- If you didn’t bring your pet, you can borrow a goldfish
What To Know
- The hotel is located near the harbor
- Free coffee and tea are available in the lobby, and in-room coffeemakers are available upon request
- WiFi is free if you sign up for Kimpton's Karma Rewards program
- Parking On Site
- Room Service
With its Tiffany stained-glass windows, marble floors and vaulted ceilings, Baltimore’s storied past as a wealthy seaport and manufacturing hub comes to life in the three-story lobby of Hotel Monaco Baltimore. The Kimpton hotel group took the original Baltimore & Ohio Railroad headquarters and morphed it into a delightfully quirky 202-room hotel while keeping the historical details.
Bed and Bath
Spacious rooms and suites showcase regal but funky decor, with warm golds and blues, brilliant lacquer red and a sprinkling of royal purple and green. If there’s anything you’ve forgotten, the hotel’s “Forgot It? We’ve Got It!” menu takes care of just about all your immediate worldly needs. For more spiritual demands, guests can consult the “Mind. Body. Spa.” in-room wellness program, which offers yoga accessories and the like.
In the heart of downtown, this hotel is just four blocks from the Inner Harbor waterfront area, so you’re a short walk from dozens of dining options. But the hotel’s B&O American Brasserie has a menu of small plates like charred octopus and Maryland crab-stuffed squash blossoms, plus some seriously good cocktails crafted with homemade cola syrup. The property is incredibly pet-friendly but understands you can’t always bring your dearest with you. No need to worry — if you want to add a touch of home to your temporary Baltimore abode, the concierge will bring a goldfish to your room to keep you company.
In the Area
Head to the National Aquarium to see the new “Dolphin’s World” show and habitat, plus 16,500 other marine animals. Be sure to get a hearty meal at Cinghiale, one of Baltimore’s best restaurants, located in the Inner Harbor, and baseball fans can catch a game at Oriole Park at Camden Yards. For a culture dose, explore the recently restored frigate USS Constellation, one of the Historic Ships of Baltimore. Walk through the National Historic District of Fells Point, the hub of the nation’s shipbuilding industry in the late 1700s and early 1800s. Today 350 original structures house shops, galleries and plenty of pubs.
How to Get There
I traveled to Baltimore to attend my graduation and had the pleasure of staying at Hotel Monaco. My stay was absolutely amazing to say the least! The manager Juan took great care of me once he learned that I was graduating and offered me not only a very tasty amenity but also upgraded my room so that I could have a really pleasant stay. I arrived st the hotel on Friday and dominique checked me in. She was very sweet and helpful and also congratulated me on my MBA! It was so refreshing to receive so much genuine support from people who didn’t know me. The hotel itself was so beautiful that I asked the manager if it’d be ok if I take pictures. He obliged and I gladly accepted lol! They had a really nice officer on staff (officer Carlton) who was kind enough to allow us to take pictures and even offered friendly conversation and congratulations as well. The entire staff including the evening housekeeping gentleman and jewel at the front desk also offered a lot of assistance as I have been known to be quite a needy customer lol! Anytime I needed a blanket or towel or anything they were happy to assist. One thing that really stood out to me was when I got back to my hotel from graduation and someone had placed their food outside in the hall in front of my door. I told jewel and Domonique and they got it removed right away. From now on when I go to baltimore I’m only staying at Hotel Monaco! It was truly a great experience and a beautiful property with great views of the city! My friends and I had a ball!
We stayed at this hotel over the Thanksgiving holiday this year. Prior to this stay, we were devoted Kimpton fans, and sought out stays at Kimpton properties. Whether it's just this locaton, or IHG's purchase of the hotel chain, the service here was absolutely abysmal.
The only bright spot in our stay: the valet was very kind and sweet with our young son.
For the rest of it: The hotel itself has seen better days. There is furniture in the main lobby with split or torn upholstery. There are scuffs and marks against the doors and walls on each floor. One afternoon, my son dropped a toy, and it rolled underneath a piece of furniture--he reached underneath it, and came back with a pill of some sort. Great experience for someone with a small child, and clearly the housekeeping staff needs some reminders on how to maintain upkeep.
In our room, we pulled out the sofa bed to set it up for our son, and there were cracker crumbs ALL over the mattress. We had to call down and ask for a spare duvet as there was just a thin, scratchy one on the sofa, and were given--another scratchy blanket.
The way the bed had been made, the duvet was tucked under the mattress, effectively short-sheeting the bed. The pillows were all twins on a king bed, and in mis-matched shams. The bathroom was a beautiful marble construct that was absolutely freezing cold due to its proximity on the exterior of the building.
We went to wine hour one night out of our five night stay--bottles of wine were open and left on a table, but no one was immediately around to pour, or even talk about the wine itself. When someone did appear, it was a very nice--but inappropriately dressed in mechanical/engineering coveralls--gentleman who had zero wine knowledge.
There's more, but suffice to say, this was about as mediocre an experience as possible without going on miserable. A week passed after our departure, and we received no follow-up or survey as to our experience. I sent an email to customer support--another week passed, after which I finally got an email saying that they would forward our concerns to the hotel manager.
It's almost a month since our stay, and no one has followed up. We didn't want anything other than assurance this was not a typical experience for Kimpton guests. It would have been SO easy to fix--but, that ship has sailed. Whether it's just this property, or IHG's new ownership, Kimpton isn't what it was, and we will not stay at another Kimpton property again.
Incredible piece of history! The Monaco Hotel is located is the landmark former headquarters of the legendary B&O Railroad. The hotel has done an meticulous job of historic preservation on this building. From the marble staircases, to the original Tiffany stained glass windows - there is a museum quality to everything.
Walking into the main entryway you can't help but begin to imagine what life must've been like during the heyday of this building and the railroads.
Just as impressive as all this grandeur, were the reasonable prices. We were really shocked at how affordable our stay was.
Most of all though, what really made our stay so enjoyable were the people working at The Monaco. Super friendly and helpful. Everyone always went out of their way to be of service. No request was ever too much.
We especially have to thank Skip, Laurel and Katelyn for their incredible hospitality. They played such a major part in making it such a great stay. Thanks again for everything!
You were so kind and we can't wait to come back again!
When I arrived at the hotel, there was no doorman or bellhop to help with my bag (or, so I thought). In fact, no one greeted me.
Once I struggled with the heavy bag inside, I saw a bellhop who was pulling an empty cart. I asked if he could help me and he responded with some answer I couldn’t even understand. You have to take the elevator up to the lobby (no signage on the floor where you enter), and once at check-in, I mentioned to the front desk clerk that I could have used some help from the bellhop.
Without even checking, she said that maybe he was helping someone else, and offered me a $15 credit in the bar. When I turned around, there he is, so it’s not clear even what his job is. The bellhop who did help with my bag was very nice, so he was tipped handsomely.
Saturday morning around 9:30am, the housekeeper barges into my room. She knocked once and then just opened the door. I was sound asleep and the knock on the door took me a minute to figure out what was going on. The DO NOT DISTURB hangtag was on the door and I asked if she saw it. She apologized ... but my goodness, unless you’re blind, it’s hard to miss the DND sign.
When I left the hotel for the day, I told the same front desk clerk about the maid entering my room. She wanted to offer me a comp or something in the restaurant. I don’t need anything free and that’s not why I am voicing my complaint. I want you to make it right — a free cocktail doesn’t correct the poor service!
The housekeeper who was on my floor Saturday afternoon has left the floor and my room has not been cleaned, despite it being 7 hours later than when she first barged in my room.
There’s got to be a better place to stay in Baltimore.
I wanted to try the Monaco for our clients that was travelling from out of state. We needed to make a good impression on behalf of our firm. The help of Lindsey and Katelyn -- I couldn't have made this such a SUCCESS without them. The attention to the details, was so important to our guests and the both of you/staff made this happen. I would highly suggest the Monaco for all types of travel - business, vacation and/or getaway. Thank you so much for making me look like a star to our company and our clients!