The Pearl Marrakech
What We Love
- Daily buffet breakfast is included in the rate
- There are three heated pools on-site; the mosaic-tiled indoor pool is best for swimming
- All rooms have Juliet balconies
- The rooftop pool is open until sunset every day
- A 10-minute walk from Jemaa el Fna
- The 20,000-square-foot spa has 15 treatment rooms and his-and-hers hammams
What To Know
- A combined city and room tax of approximately $6 per person, per night, will be collected by the hotel at check out
- The hotel opened on September 21, 2012
- Traditionalists take note: This is not a typical Moroccan riad experience
- It’s located outside the medina walls
- An on-site nightclub is scheduled to open at the end of 2013
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
A bold take on traditional Moroccan architecture, this 71-room hotel is fronted by a bright red circular structure wrapped in sheet metal bubble wrap and a great glass elevator that shoots people up to a see-and-be-seen rooftop pool. Designed by French architect Jacques Garcia, the interior is awash with opulent fabrics, velvet tasseled seating, hand-carved wooden ceilings and lots of deep purple. Most of the action takes place around the circular atrium, which spirals up to a retractable roof. With four floors lined with changing exhibitions of art by Moroccan artists, the look is Guggenheim-esque. The lobby is home to a DJ-helmed bar with chill-out areas where guests sip mint tea and tuck into Moroccan pastries.
Bed and Bath
Guestrooms are sumptuous and sizable (Deluxe Rooms start at 450 square feet) and feature ambient lighting, ochre sandstone walls and silk lampshades. Soothing drapes surround seating areas designed to look like traditional Moroccan snugs, and a piece of original artwork hangs above each bed. All rooms have Juliet balconies with views of the medina or the Hivernage neighborhood, and the marble bathrooms have a separate tub and a three-headed monster of a shower.
The hotel has shipped in a Michelin-starred chef, Giancarlo Morelli, to head up Pomiroeu restaurant, which serves classic Italian dishes in a grand salon setting. There’s also a Japanese fusion eatery called Namazake that serves light bites by the rooftop pool. The circular pool wraps around the hotel’s atrium and offers endless views of the Red City and Atlas Mountains. The water is only waist-deep, to encourage swimmers to rest cocktails on the wooden edge and make it possible to perch, paddle and pose all at the same time.
In the Area
Located in Hivernage, one of the city’s hippest areas, The Pearl Marrakech is bordered by Jemaa el Fna and the 12th-century Menara Gardens. It’s a 10-minute walk to the ancient medina’s labyrinthine souks and a five-minute stroll to Avenue Mohammend V, where you’ll find a cluster of top-notch bars and restaurants. Take a day to visit the medina. Wander the souks and make time for the 16th-century Ben Youssef Medersa – which has Islamic designs that give Granada’s Alhambra a run for its money – and the vast, eerie ruins of the El Badi Palace, on the outskirts of the medina. The Almazar mall is a good place to grab high street goods, with plenty of shops as well as a huge supermarket and a food court.
How to Get There
Let’s get right to it...
1. Most of the attentive and kind staff, including the excellent GM and breakfast staff. Kudos for hiring wonderful people.
2. Proximity to the Medina (3 blocks).
3. View from the Sky Bar.
4. Quality of (included) breakfast. Items were fresh and tasty, though they don’t vary it much, from day to day.
THE NOT SO GOOD
1. Generally run-down room, NOT worthy of a 5-star rating, at all.
2. Front desk manager lacking empathy, attentiveness, and 5-star communications skills
3. I payed over 300usd per evening for what I feel should not cost much more than 200, regardless of the season.
4. The shower was poorly designed; it floods the bathroom. Handle constantly fell off, even after being “fixed” by the maintenance crew.
5. The vanity mirror had been ripped off and what was left was a twisted metal stump on the wall.
6. Innovations a d technology in the room did not work well.
7. While it may be a short walk to the medina, you have to cross very busy and somewhat dangerous intersections.
8. AC did not work so well; very erratic.
As a 5 stars hotel, we expected good standings, which were rather disappointing.
- Very beautiful view over Marrakech from the rooftop
- Great proximity from touristic places
- Beautiful, very comfy, spacious and cozy rooms
- The Japanese restaurant on the rooftop is amazing! Great food so highly recommended
- The rooftop is great to tan and grab a drink around 8 with the sunset lights
- Beautiful spa, indoor swimming pool, jacuzzi
- Nice staff on the rooftop
- You may hear the music of the rooftop from your bedroom so when you try to sleep it’s not ideal
- Rooms are very dark, even if the whole decoration is typical, the darkness is not convenient when it comes to finding your stuff in the cupboards, bedrooms are very dark at night.
- Although waiters are nice they are not reactive. We waited around 15min to be asked what we want to drink at breakfast, we must ask to have some juice, but they never let bottles on the table which is not convenient. We had lunch once at the hotel and waited 45min for pizzas... 1 meal brought was wrong. You ask for water but the waiter brings only 1 glass when we are 4 at the table.
- Water bottles are not systematically put in the rooms. When it’s more than 35 degrees outside, it’s not good especially when you avoid to drink the water in the bathroom.
- The WiFi was very bad, irregularly good in the rooms, at the rooftop or at the reception.
- Although the rooftop is nice, there is non stop music from 11am to late at night, not ideal if you want to read or just relax in a quiet atmosphere
- The SPA is currently kinda noisy because of workers, I heard them working during my massage for 15 min... not good when you try to relax
They did not follow through with any of their promises. I will never vacation here again. There were promises of luxury and great times, this place was the only bad part of my trip and almost ruined it completely.