Sofitel Marrakech Lounge and Spa
What We Love
- Two outdoor swimming pools and an ample selection of daybeds mean nobody is left in the shade (unless you want to be, of course)
- Pleasant 15-minute walk to Jemaa el-Fna Square
- A young crowd, poolside music and a sprinkling of modern art create a refreshingly party-friendly atmosphere
What To Know
- Nonsmokers (or those trying to give up) may be perturbed by the enthusiastic puffing that pervades the hotel's communal areas
- Service at the front desk can be a little slow
- Some of the mini bar prices are steep
- A city tax of $4 per person, per night, will be collected by the hotel at checkout
- Free WiFi
- Kids Club
- Parking On Site
Offering a distinctly North African take on international glamour, the lobby of the Sofitel Marrakech says it all, with highly polished marble floors under Moorish arches and fluttering drapes that give onto an indoor-outdoor terrace surveying the mammoth pool complex. Red is the suitably warm dominant color; it crops up everywhere from parasols to the tea set from which the welcome drink is served.
Bed and Bath
The guestrooms are less emphatic, with putty and beige ruling the decorative roost. Though it doesn’t mask wear and tear, this color scheme is relaxing, and the Moroccan flourishes, such as the filagree around the headboard, provide plenty of visual interest. Even in larger rooms the bathrooms tend to have tub-shower combos; the toiletries are from two grand old Parisian fashion houses: Lanvin and Hermès.
As the flashy billboards adjacent to the otherwise serene, fountain-lined drive up to the Sofitel attest, the hotel’s So Lounge fancies itself one of the city’s nightlife hot spots. Even for hotel guests there’s a cover charge on weekends, but it is a thrill to see your teeth glow under the UV lights of the Ibiza-with-minarets decor. The large spa is a more peaceful affair, offering French-style treatments with a local sensory twist: think a soothing Berber facial with argan oil. Head chef Dominique Oudin oversees four restaurants, ranging from the poolside L’Oasis (good for a lazy seafood skewer) to the ritzy tagine-centric L’Orangerie, which has a shady terrace with spectacular mountain views.
In the Area
Inevitably, you’re going to get lost in the eye-popping maze of the Medina, Marrakech’s walled old-town and circus of humanity, but that’s half the fun. The trick is to look purposeful and politely decline any unsolicited “help” — it inevitably involves an awkward detour to some third-rate shop, or worse. Eating options abound here, and there’s nothing quite like getting up above the rooftops, particularly in the early evening, at a place like Restaurant Le Fondouk, to hear the call to prayer echoing over the city. Farther afield, the Grand Café de la Poste, on the Corner of Boulevard el-Mansour Eddahbi and Avenue Imam Malik, is a sublime fusion of French cuisine and Moroccan hospitality.
How to Get There
My family stayed in Sofitel Marrakech during my traveling outside Morocco, the hotel is tired and old, newly renovated rooms were small and tasteless, the pool area is nice but everything else is not 5 stars, staff are not friendly and rigid, I wouldn’t recommend the hotel specially for the price, the only good thing about the hotel is location, heart of the city and walking distance to papular restaurants.
The ambiance upon entering the lobby is relaxing and authentic. Upon arrival, a cold towel and hot mint tea arrive before the check-in process. I had booked a Junior Suite via the Sofitel website, which is a larger room, one per floor. The room is immaculately clean and well kept. The large balcony and sitting area off the bedroom was an especially nice touch. The staff could not have been more polite nor well meaning, certainly felt the Moroccan hospitality from nearly everyone.
My only negative feeling was the restaurants inside the resort. It's hard to find value in a 10 Euro glass of iced tea, and dry 'spaghetti bolognese' served on penne pasta. These prices far exceed what you'd find in a five star hotel, even in the capitals of Europe. Combined with the overall lackluster quality of the food, it pushed me to eat outside as much as possible.
The hotel was beautiful but the service was poor. We ordered food by the pool, after 20 minutes we had to continuously ask where it was after an hour we finally received. When we checked we were requested to provide a card, which wasn't a problem. They took £329 for a damage deposit which was fine as we were advised we would get the money back when we checked out. However, when we checked out we were advised that we would get the money back within 24 hours. It has now been a week from checking out and I have still not received the amount back. When I called the hotel to find out what is happening, I receive poor service and attitude. I am truly disgusted with how I have been treated by the persons I have spoken and I would not stay at this hotel again.
The checking in process was excellent. Upon arrival, we were given cold towels and mint tea. Perfect.
The swimming pools are super and well maintained. The grounds are lush with lots of herbs and palm trees. Rooms are good and the beds comfortable. There are the facilities in the rooms to make tea/coffee.
The breakfast is good and a vast array of different foods are on offer. The "english" tea was not good for me as I prefer strong English breakfast tea. Managed with the mint tea everyday, which was fine.
The hotel is undergoing renovations, which caused some initial concern as our room was next door to the renovation, however I spoke to the customer service manager and was offered a different room, which was great, but without the view of the pool area.
The staff at the hotel are OK. Their English is poor and I do not speak french.
The service at the pool is poor. We normally had to ask at least 3 times for something, Again i think this is the down to the language problem. We did wait 2 hours for a drink by the pool, which given the heat, was not good.
On our last day, a great waiter, who is tall with a ponytail and glasses served us. He spoke OK English and delivered great service. I am sorry, I cant remember his name.
We did speak to the customer relations lady and she and the hotel appear to be keen to address the poor service and the lack of spoken English.
The hotel offers a variety of resturants and the portions are good.
Was a bit concerned that a milk shake costs more than a G & T. Hey ho, first time for everything I suppose.
Overall i enjoyed my stay and would return, should I go back to Marrakesh.
After a chaotic and hectic souk experience, the Sofitel Marrakech is the perfect nest to fall into.
We spent most of the time at the pool side lounge during our 2-weeks stay, food was alright and a little slow sometimes, but they have the most amazing and attentive staff here especially Mme Karima, Adil, Abddrehim and Adellilah.
Housekeeping lady - Mhand and the chambermaid who took care of us and made sure that our room is meticulously cleaned.
Concierge Adil whom assisted us with the desert tour booking and recommended a very trustworthy and flexible English speaking guide. The team also helped us to purchase train tickets, sending postcards and other errands.
Thanks again for the stay and kudos to the Sofitel Team!