4.5
Very Good 577 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

A stay at Royal Mansour Marrakech places you in the heart of Marrakech, walking distance from Cyber Parc and Bab El Djedid. This 5-star hotel is within close proximity of Koutoubia Minaret and Menara Mall.

Rooms

Treat yourself to a stay in one of the 53 individually decorated guestrooms, featuring fireplaces and private pools. Rooms have private furnished lanais. LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 4 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Marrakech? This hotel has 1506 square feet (140 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).

How to Get There

Royal Mansour Marrakech
Rue Abou Abbas El Sebti
Marrakech, 40000 Morocco

Reviews

4.5 Very Good 577 Reviews
Pure aesthetics over genuine service and quality
Reviewed 2 weeks ago

Went for spa, lunch, drinks and shopping over course of several days. Well-dressed with luxury signifiers of jewelry and handbags to appear "worthy" of at least decent service, Treated best when we arrived in luxury car with driver, but still felt like third class guests.

Once inside hotel, staff ranged from indifferent to outright rude! Impossible to find someone to direct you, seat you, or serve you. Clearly, the staff has been told to disregard outside guests to focus solely on internal clients. Although this may sound appropriate overall, why allow outside visitors instead of purposely treating them poorly? Were told there were no tables for lunch one time and dinner another time, when both restaurants were empty (other reviews mention this too). Food was underwhelming too. Had to walk around bar area for several minutes to find help to order, then again to wonder about delay in drinks and finally again to pay. Drinks were good but bitter aftertaste even lack of service.

Shout out to the haughty traditional dressed young staffer waltzing around the bar area thinking she is above her paying guests---you are truly one of the most rude, uncaring and unprofessional people in over 20 years of luxury hotel stays--this is not the career for you. Very poorly reflects on hotel of this supposed royal caliber.

Spa is beautiful but not functional. Lobby also serves as wait area when you are robed--who wants to be exposed like that?! Lockers were tricky to operate and front desk staff switches out every few minutes, so took over half hour to get someone to help open the stuck lock! Post massage area is again lovely to look at, but took several minutes of wandering outside to find someone to bring the tea. At first, the staff asked if we could just drink water instead as the tea pot was empty--ummh, no! Not at these prices and supposedly level of luxury. Massage was worst I have had in many years-- masseuse was late, hurried and not well trained.

Gift shop was sad. Not enough high quality products and crafts. Sales lady did not know her stock and was preoccupied with wrapping something instead of attending to live customers.

Usual high end hotels have friendly, knowledge staff that want to engage with clients--not here--which, alas, was general theme of our experience. Perhaps they get so many visitors they don’t want to bother, but still reflects poorly on the management and leads to loss of business. Have already steered several well-heeled friends away from booking a stay here. Such a shame for a beautiful place.

Service for a king and his guests
Reviewed 3 weeks ago

It was very lovely stay at the Royal Mansour. We got picked by the express security line person inside the airport and they took us to speed up the security process, got to our hotel car and sent us to the hotel very promptly.

We checked into a villa that has 3 floor, the first floor is living room with kitchen and a bathroom, second floor is our bedroom with my wooden dream closet, a full size bathroom, and the third floor is a rooftop with swimming pool, hang out and dining area, and a bathroom also.

Everyone fall in love immediately, it was just such an extraordinary place to be. We stayed at a lot of luxury places but this is another level of luxury - so rich in Moroccan craft, it is literally everywhere and everything you see. They just don't buy a table or a chair, someone, a team of hundred of craftsman and women must have worked together days after days, to create all these amazing furniture, door, light, all these decor. Those are the things that amazed my husband and i, and I still am very amazed by the display of all these flavourful objects.

The kids enjoyed the pool upstairs and we enjoyed a special meal at the rooftop, celebrating a birthday with a staff magician and also a dedicated staff member to serve the meal.

We needed help for shipping some of the 5 blankets that we bought and the staff handled them very smoothly and promptly. We also dined at their Moroccan restaurant and that really add to our collection of memories for this trip. The food was expectation and looking at the lapis decor over the water fountain, what a place to be.

Thank you.

Not enough stars for this place
Reviewed 3 weeks ago

Stayed for 3 nights in March. The surroundings/service/décor/food / everything are the best I have ever experienced in a hotel - if you can call it a hotel. Every guest has their own private riad which was exquisitely decorated a beautifully serviced so "hotel" is probably selling it short.

Although now retired ,when I was working I stayed in some of the best hotels , Ritz Paris, Savoy London,Hassler in Rome, Amstel in Amsterdam etc and none of them come close - this place is truly in a league of its own

B Yell

What detail and opulence
Reviewed 1 month ago

A garden of Eden is probably the best way to describe the hotel : every room is a villa , a traditional Reid , townhouse , of the Moroccan culture . The dip pool on the roof is a real treat . Private and truly relaxing . I would recommend spending a whole day enjoying the amenities and the opulence of the hotel . Don’t plan for any outdoor activities for at least a day to truly soak in what this hotel has to offer .. service is befitting for royalties . Warning , not cheap lol.

High thea
Reviewed 1 month ago

We read the high Thea would be nice, so we visited this amazing hotel. The high Thea was nice indeed and the staff was very friendly and open. We hot a tour through the hotel and enjoyed our afternoon there. Shout out to the nice manager who gave us the tour: you are so kind!