Riad Sapphire & Spa
What We Love
- Suite life at a Zen-like riad with stylish interiors, set in the heart of the medina Experiencing a Moroccan Hammam from the convenient comfort of your hotel
- The clean-cut, modern design of the rooms fused with rustic Moroccan elements
- The perks, like breakfast, a spa-treatment discount and more
What To Know
- Within walking distance of Djemaa el Fna, the Majorelle Gardens, and Marrakech Museum
- Multilingual front desk staff speak French, English, German, and Arabic
- Free WiFi can be hit or miss
Marrakech is a city that satisfies all your senses, from the fragrant aromas of the spice market to the captivating sounds of street musicians – everywhere you turn, something fascinating grabs your attention. Find yourself amid the Moroccan capital’s maze of souks, narrow streets, tranquil courtyards and enjoy perusing hidden art galleries and upmarket boutiques.
There’s no better way to experience Marrakech than through one of its traditional riads, and with Riad Sapphire & Spa, you get the best of both worlds. This wonderfully located boutique hotel occupies a 1930s colonial-style building brought bang up-to-date with luxe furnishings and a minimalist vibe. There are plenty of artistic Moroccan accents throughout, from the bespoke artworks and hanging lanterns to the traditional soaring archways.
Riad Sapphire & Spa’s modern comforts extend to a generously sized swimming pool and an on-site spa, complete with a private Hammam authentically clad in tadelakt stone. Relax with a cup of fresh Moroccan mint tea in the riad’s cosy salon before treating yourself to a massage with some of Morocco’s best-loved aromas and essences.
How to Get There
Beautifully clean and super friendly staff. Best stay I’ve ever had anywhere ! Great location for exploring the Souks. We used the spa which was lovely. Nothing seemed too much trouble to arrange or sort out for us. Good value all round. We will be back !
I don’t know why this Riad has so many good reviews. Our horrible experience started on arrival. This Riad is located on a small alley where the cars can’t enter so drop off/pick up spot is the school right outside on the main road (not a big deal). After our driver picked us up from airport, he called the Riad in advance to arrange for someone to meet us at the drop off point (school). Despite calling early, we still waited 10 minutes on the road with our large luggages and very hot sunny weather for someone to escort us to the Riad. There is no way you can find this Riad yourself for the first time. The lady who showed up did not smile, did not help with the luggages and did not say welcome. It was a quiet 10 mins walk- I’m pretty sure she spoke English but she just didn’t want to talk to us.
Now we are at the door of the Riad and inside we are greeted by a female manager so we thought our experience was going to improve. The manager also did not smile, and did not say welcome. Both the lady and the female manager did not help us with our luggages or ask any of the male porters to help us while we entered the Riad; they watched while we struggled to carry it through their main gate. The female managers face looked like an emotionless robot and she looked unhappy and miserable. Her demeanor was not welcoming as you would expect when you first arrive at any Riad or hotel with 4-5 star rating. We did not feel welcomed at all. She checked us in around 3pm which took 5 mins and we didn’t see her for the rest of the day. In my opinion, I felt that she didn’t want to spend any more time with us by explaining about the Riad because we are only saying for one night. No one showed us around the Riad. I would have loved to see their rooftop terrace. It’s disconcerting to know that the manager only spend time with guests who she thinks matters. All guests should be treated equally despite the length of stay. After we settled into our room, my boyfriend had a few questions for the manager but we couldn’t find her. He only found one person in the kitchen who was the lady that picked us up from the drop off spot. The riad felt like a ghost house, no staffs and no assistance. My boyfriend had to search around the Riad for help. When he finally found the lady in the kitchen, she was on the phone talking with a friend as he stood there waiting for her to finish, instead of her asking if he needed anything. My boyfriend waited until she finally got off the phone and she was hesitant to help and acted like he was bothering her.
Besides the riad looking modern and new, their customer service were severely lacking and needs improvement and training. Their junior suite was so tiny that it’s shameful and deceitful to call it a suite. The room has no TV and has the smallest safe I’ve seen in my life. During our check out in the morning, no one helped us with the luggage as well. One of the night staff saw us lugging our bags down the stairs but did not offer to help. Our one night stay was a disastrous experience. I can go on and on with more unpleasant things that happened in our less than 18 hour stay but this pretty much sums up how miserable it was. In the two weeks we stayed in Morroco we had a wonderful time and loved the Morrocan people and culture, we stayed at several Riads that had spectacular service and made you feel welcomed and at home, and went out of their way to make sure you were ok while at their riad or when venturing outside. It wasn’t the way we wanted to end our last day of our trip but we must have gotten spoiled by all the other Riads. Even though we were excited to stay at Riad Sapphire because of all the positive reviews we had read about and end our trip on a high note in Marrakech, we are so glad we did not stay longer. I do not recommend this Riad.
We were a little anxious on the location of the riad in the beginning but we really shouldnt have been! The staff were all amazingm, warm and accommodating. We arrived a tad late in the evening and didnt feel like eating out, Redouane suggested a nearby place to take out which was really good!
It was overall a pleasent stay and we will for sure come back to this Riad again if we ever find our way back to Marrakesh again, fingers crossed!
First of all I want to say that the staff are all excellent - they couldn't be more kind, helpful and accommodating. And I would also add that the food they serve, both breakfast and at dinner is really excellent quality, fresh and delicious.
But as for the hotel itself... it's really tired and needs a lot of maintenance to make it look anything like the photos. The rug in our room was tired and looked like it needed a really good wash, as did the sofa cover, and there were what looked like USED disposable slippers left for us to use. While I don't like disposable accessories for a very small cost they could have supported a local artisan and provided lovely simple leather ones from the souk as a gift that would have left a lovely impression. But no. Cheap used ones. The towel rail in our bathroom had been pulled from the wall on one side and not fixed properly, and the toilet seat was constantly falling off. Finally, the wifi in our room was atrocious, slow, low signal and kept dropping out. This may not matter to everyone, but they do advertise high-speed internet.
In the public area the two tan coloured sofa seats in the main lounge were filthy, and one of them is broken. At least two of the dining chairs are broken and wobbly and felt dangerously close to collapse. The placemats were filthy. There are two pretty fountains in the courtyard, neither of which were working so are just empty of water and sad. The rooftop terrace is dusty and unloved, the plants all look half dead, the sun-loungers all need some TLC and cleaning. The plunge pool on the ground floor is frigid and we were advised that it's for ritual purposes and not really for swimming. In our 10 day stay nobody went in. It's just wrong to advertise a pool if you don't want people to actually go in it.
Finally, apart from one bottle of water at check-in, there is no drinking water, there are no free tea or coffee making facilities either in-room or in the lounge area, which made me feel rather unwelcome. To me, it felt like no money has been spent on even the simplest maintenance in quite some time, and I felt that there are probably many riads in town that offer better value for money. So I am sorry to say I would try somewhere else.
Small boutique hotel in the medina, "back in the past"... Walking distance of most of the places you have to visit. We had a great stay during our long weekend. The breakfast was excellent. The staff was very helpfull.