Palais Aziza & Spa
What We Love
- A shuttle whisks you to/from the medina in 10 minutes (service available on request)
- The mix of traditional Moroccan styling and luxe touches
- Exclusive private hideaway vibe
What To Know
- There’s not much to see within walking distance of the hotel
- WiFi is free, but the connection can be a little patchy
- The spa uses homegrown products by the brilliant Les Sens de Marrakech
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Surrounded by five acres of lantern-lit gardens, Mosaic Palais Aziza & Spa in Marrakech feels a world away from the roar of the Red City. In the leafy Palmeraie district, home to princes and politicians, this boutique retreat is all about rest and relaxation. Head to the pool, or to the hammam for a pummeling, and if the sounds of the souks call, you’re only 10 minutes from the ancient city walls. Opened in September, 2012, after four years of meticulous preening and perfecting, this intimate 28-room hotel is hidden within jasmine- and lemon-scented maze like grounds. Shaded by palm trees, a tangle of paths cut through a series of low-rise riad-style buildings, complete with traditional arches, intricate tiling and carved wood.
Bed and Bath
The guestrooms are dressed in a Moroccan color wheel of burnt ochre, rusty red and deep purple, with plenty of luxe touches (down bedding, Egyptian cotton bathrobes, Bose docking stations, tiled bathrooms with sunken tubs and/or rain showers), and all feature balconies or terraces with views of the gardens and pool — and beyond to the Atlas Mountains from the upper level. The self-contained Pavilions are worth splurging on for extra space and privacy. Styled after Moroccan cities such as Casablanca and Fez, these jumbo villas are built for indulgent lounging, from the private gardens to the gorgeous bathrooms, which have twin sinks, shower-cum-steam-rooms, and giant whirlpool tubs overlooking a shaded courtyard. The double-height ceilings and huge windows let the light flood in.
Breakfast is eaten poolside, and the feast can easily see you through until late afternoon. Tuck into French pastries and Moroccan pancakes and eggs made to order, served with fresh-squeezed orange juice and strong coffee. There’s not much to see within walking distance of the property — La Palmerie is all about gated mansions and private retreats — but a free shuttle runs to/from the medina twice a day. The beauty of the location is that you can spend days hopping from sun lounger to spa (a scrubdown in the traditional hammam is highly recommended) and the evenings rummaging for trinkets and tucking into street food in the city’s labyrinthine souks. You’re close to the action but far from the medina crowd.
In the Area
Take a day to visit the medina. Wander the souks, take in Jemaa el-Fna Square, and make time for the 16th-century Ben Youssef Madrasa — which has Islamic designs that give Granada’s Alhambra a run for its money — and the vast, eerie ruins of the Badi Palace, on the outskirts of the medina. After wandering the labyrinthine streets, take a moment to catch your breath at the Jardin Majorelle, the stunning personal gardens of Yves Saint Laurent, which have been turned into a living museum. An evening at the Megarama Cinema, beside the Almazar, gives you a fascinating glimpse into modern Moroccan life. To immerse yourself entirely, see a film in Arabic — the comedies are so slapstick you don’t need to understand the language. Run entirely by women and set in a traditional house complete with pretty gardens, Al Fassia Aguedal is one of the best traditional restaurants in Marrakech.
How to Get There
We where looking forward to this 5* hotel holiday, but it was an utter shambles right from the start. We had paid for an upgrade to a superior room with a garden terrace and view. If our room 13 was a superior room god knows what a standard room was like. French doors opened onto 3 brick walls, no working fridge for 3 days and no hot water. We complained on the first night that the room was not what we had paid for when booking the holiday. After much of a debate with the hotel staff and the TUI rep the following day we were moved into another room which was slightly better but the fridge and the hot water still didn't work. The hotel refused to accept that we had paid for any upgrade. There was no welcome from anyone and no information regarding the hotel facilities, shuttle bus or excursions from TUI or hotel. Breakfast is pitiful evening dining is expensive as to were the drinks. The attitude from the Maître de was arrogant when the veal tagine was a tough as old books with half the ingredients not even in the dish. No offer of a replacement meal or refund, his reply whilst smiling was (maybe there's too much goat).
On a slightly more positive note, the lower down the ranks staff were very accommodating eg. room maids, pool bar attendant and some of the reception staff.
On return to UK we checked and we were correct that we had in fact paid for an upgrade.
This was our first trip to Marrakech and Palau’s Aziza didn’t disappoint. It’s set quite a bit out of town and away from the hustle and bustle of Marrakech, but we had a really enjoyable experience. The pool area was lovely. The spa is a nice touch, but a tad overpriced for the service delivered. Our room was very nice and the food was good. Overall we had a lovely experience and would not hesitate to return.
We have made a reservation in January for 4 nights in end April... 2 days before arrival they contacted us to tell us they were overbooked and can only welcome us for 1 night. They found us an other hotel with « same standards » which is not at all. The one night we spent in the hotel was ok but very difficult to give a good rating under these conditions. Now we are in the average hotel they sent us to and are still suffering from incompetency of palais aziza’s staff : we booked a car from the palais aziza for the day, supposed to arrive at 8:30, no car at 9:30, « car is on its way... » for one hour now (maybe coming from an other city...?). Hotel aziza is maybe a good hotel, but not respecting its customers...
Villa was nicely appointed. Free coffee was restricted to 2 cups per stay. With daily fee over 800 euro ?
Jacuzzi was working but water was cold. Same with swimming pools. 21,5 degr.
Weather was cold for Moroccon standards but I expect a five star hotel to be able to heat the pool.
Breakfast was poor . Limited choice and bread not always fresh. Dinner was excellent. Some staff very
helpfull some were indifferent. Spa was okbut nothing special. Massage was standard.
In all price vs quality relation did not match.
We had a really wonderful visit to Palais Aziza for four nights. We stayed in the two bedroom villa which was just gorgeous complete with a resident tortoise and visiting peacocks!! Pool area and garden is lush, restaurants for lunch and dinner were excellent with lovely friendly service. The staff helped us with reservations, taxis and airport transfers. Can highly recommend the spa as well - hot Argan Oil massage was superb!