Kenzi Menara Palace & Resort
What We Love
- A five-star retreat with views of the Atlas Mountains - includes breakfastStaying in the neighborhood of Agdal, famed for its exotic botanical gardens
- The large rooms, with a private veranda and views over the Olympic-sized swimming pool
- The elegant blend of Arabic and Andalusian style
What To Know
- Spacious guestrooms start at 592 square feet
- The spa has a Turkish hammam, a sauna, an indoor pool and a hair salon
- There's three on-site restaurants to choose from
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Set among 10 acres of beautiful gardens just south of Marrakech’s bustling Medina, the five-star Kenzi Menara Palace lets you have your cake and eat it, too. Within walking distance of the bustle of Jamaa el Fna Square and close to the botanical Agdal gardens, this luxury retreat is a peaceful haven in Morocco’s whirlwind capital.
Dotted with shady palms and chic white parasols, the hotel’s grounds also boast two large swimming pools. Inside, there’s a spa with a hammam (Turkish bath), indoor pool, sauna and individual treatment rooms, plus three restaurants and spacious rooms, with Moorish tadelakt bathrooms and views of the Atlas mountains from many.
The rooms are generously sized (each is a minimum of 592 square feet) and traditionally styled in spice hues and dark wood. Deluxe Pool View rooms feature a sitting area and overlook the Olympic-sized swimming pool and the looming Atlas Mountains.
There are three restaurants at the hotel. Saoussane is distinctively Moroccan, with alcoves, lanterns, an ornate fireplace and opulent low seating. L’Orientaliste serves little tapas dishes with cocktails and commands panoramic views of the Atlas mountains and the pool. Specialty restaurant Insensé is a romantic spot with serene views and a sophisticated menu of Southern French fare.
The luxurious spa features six individual treatment rooms, two Balneotherapy rooms, a mixed sauna, indoor pool and single-sex hammam-Turkish baths. There’s also a relaxation room, where you can wind down with an herbal tea after a treatment, plus a gym and hair salon.
The hotel is located in Agdal, south of the Medina. The Royal Palace and botanical Agdal gardens are just a few streets away, as well as the Menara gardens, and there are a number of golf courses in the area, too. Around 10 minutes from this green part of the city, you’ll find the Old Town – the hub of the action – where you can shop spices and curios at Jamaa el Fna Square.
How to Get There
This is a quite exceptional hotel. Don’t take any notice of the negative reviews as we simply couldn’t see where they’re coming from. The staff are very friendly and helpful, and in some respects almost embarrassingly obsequious! They couldn’t do enough. The rooms are very spacious and spotlessly clean, as is the rest of the hotel. The food is a little repetitive I agree, being an iterative variations on a tagine theme, but excellent in quality and choice.
We had absolutely no problems, nor confusion over what was included in ‘all inclusive’ which is 99.9% of what most people expect.
The building and decor reflects the moorish theme with cool, shaded interiors and havens of sanctuary. The gardens and pools are beautiful too.
In short, this hotel is one of the best we’ve stayed in, and we shall seriously consider coming again.
A group of 7 ladies stayed here for a golf trip and overall we had a great time. The staff in the restaurant were really friendly and helpful and one particular bar man went out of his way to look after us. The hotel is very spread out which it makes it annoying if you leave something in your room and it is one of the farthest away from reception. The pool area is lovely with lots of space for loungers.
Finding the room was a challenge as the signage is not very clear. Where the hotel lets itself down is it is a bit disorganised. Despite giving all the room numbers the night before to arrange for the bags to be collected the next morning this did not happen. Also on 2 occasions several of us found we were locked out of our room which meant a long trek back to reception.
That said, the rooms were spacious and well equipped except no English radio or TV. The food overall was very good, fresh and plenty of choice.
It isn't a luxury 5* hotel but that was not what I paid for and it delivered for us.
Booked a long weekend away packed with fun and adventure to surprise my son for his 18th birthday and booked accommodation with Kenzi Menara Palace. As it was just the two of us going, I contacted the hotel direct to assist with my request for a twin room and found Aziz Libourki the Community Manager very helpful. Not only did he assist with my room request but he also arranged a birthday cake with help from Ms Chaimaa also to surprise my son on our final evening this was offered not requested which I thought was a lovely touch.
The hotel was only a short taxi drive from the airport about 30minutes away - less in little traffic, the hotel is protected by security at the gates to keep it private and you are welcomed by the beautiful trees and flower gardens as you drive up to Reception.
We were made to feel so welcome by all the staff we came across, the bellboys, Reception, housekeeping, waiting on staff, chefs, pool attendant, exchange currency officers, managers literally everybody we came in to contact with was so friendly and helpful it really made all the difference. We arrived mid morning and were not expecting our room to be ready until the check in time mid afternoon however we were fortunate to learn that our room happened to be ready early so we were sat down to complete the registration paperwork and offered some delicious Maghrebi/ Moroccan mint tea (careful it’s addictive both my son and I are hooked on it - had to buy some at the airport to bring home!).
Unfortunately due to the amazing activities planned in (dunes and dessert buggy tour afternoon which was great fun and we got absolutely filthy, Marrakech surf and snow wakeboarding afternoon plus a day trip surfing to Essaouira which included a walking tour around where we saw where some on game of thrones season 2 was filmed, the astapor part both these trips were such an adrenaline rush) we didn’t spend as much time as we wanted to at the hotel as we could see there was so much on offer there and of course the pool is amazing a decent size and was never too crowded. Breakfast offered a vast choice there was something for everyone, we used room service a couple of times and also the evening buffets were delicious. Housekeeping did a fine job of keeping on top of our room and we enjoyed great views from our two balconies (yes we were spoilt with a corner room, thank you Aziz!) Check in and check out did not take long at all either found the process speedy and well organised.
I would absolutely recommend staying here and would love to return and bring my other son too (had to leave him at home as he had school!) Kenzi Menara Palace deserves the 5* status, thank you for having us this early May bank holiday weekend we had a great time!
Ps compliments to the chef for my sons birthday cake it was delicious and he loved the surprise - sorry we couldn’t eat it all!
Well, what can I say? My wife and I have left the hotel massively disappointed after a 5 night stay.
The hotel is let down by its rude, unprofessional and down right ignorant hotel staff.
My French is basic at best but I do try to speak the local language in any country I travel to.
The staff here would purposely go
out of there way to ignore you and serve the French guests before me and my wife!
Slamming down drinks and food on to the table etc. It got to the stage where we would even be nervous to ask for anything!
My wife and I checked out this morning at 06:10 and I politely asked for a coffee or even a water before we left and I was met with what I can only describe as a torrent of abuse from the reception manager, angrily demanded “money or no drink”... we had booked all inclusive!!?
Overall, the hotel grounds and pool areas are very nice.
Food was ok, everything seemed to be cooked in the same oil? Desserts very good though.
Rooms could do with a refresh but overall ok.
This hotel could be very good but the owners/directors really need to give the staff a shake up, we are all paying guests and should be treated equally not to be made out to be second class citizens.
For the reasons above, I really cannot recommend this hotel to UK guests, I would avoid. Such a shame.
My wife and I are just coming to the end of a weeks stay. ‘Luxury, 5 *****’ No. 2 star max, dirty room, poor maid cleaning and damp towels. Food looks good but is repetitive and tasteless. Also very oily. Staff can be friendly but if you don’t speak french you won’t get the same service. Can’t recommend it.