Hivernage Hotel And Spa
What We Love
- A relaxing, centrally located hotel, with breakfast, an airport transfer and a massageThe hotel's fantastic location in the heart of Marrakech
- The breakfast, one-way airport transfer and massage that you'll enjoy
- The traditional materials, lending the hotel an authentic ambience
What To Know
- The hotel feels more contemporary Western than authentic Moroccan
- Only a 15-minute walk to the main square, Jamaa el Fna
- Not many restaurants in Marrakech serve alcohol, but there's an on-site bar at the hotel
- Free WiFi
- Parking On Site
This luxurious spa hotel is housed in a modern Marrakech building, in the heart of the city. A recent renovation has given the interiors here an attractive nip and tuck, breathing a stylish new life into Hivernage Hotel & Spa. Traditional materials have been used to their best effect, creating an authentic and sophisticated ambience that extends throughout the hotel.
Just a short walk from the Jamaa el Fna, this getaway makes an ideal base from which to explore the winding market streets of the old city. Spend your days strolling among the souks, visiting museums or gazing over palaces, before heading back to enjoy the hotel’s spa, where and massage facilities are available. There’s also a restaurant and bar, serving international and Moroccan cuisine.
For your comfort and serenity, Hivernage Hotel & Spa guest rooms blend Zen spirit with rich traditional materials. All are equipped with modern comforts and state-of-the-art technologies, including air conditioning, a safe box, Wi-Fi and a LCD satellite TV, to name but a few.
Hivernage Hotel & Spa boasts two outstanding restaurants. Under Chef Christophe Leroy, La Table du Marche serves exquisite creative dishes. You can also enjoy a pre-diner drink; The Boudoir and MySky welcome guests in a contemporary décor.
Payot Spa is dedicated to well-being, inviting you to relax in the hammam or with a soothing massage. There’s also a well-equipped fitness room (if you must!).
Jemaa el Fna, a lively square which bursts with energy when night falls, is just a short walk away, and the Medina lies a little further beyond. You’re also walking distance from Majorelle Gardens and Koutoubia Mosque, as well as delightful restaurants, like Le Table du Marché.
How to Get There
We stayed for 5 nights. We mailed the Hotel twice before arrival But got No answers. Spacy room but too hot in the room. The AC was not in use and the heating was on. When asked if the heating could be turned off this was not possible.
The Hivernage never disappoints- the staff, from Mina the customer relations director down to all of the cheerful and friendly women in housekeeping, make your stay a pleasure. Mina greeted us at check in with mint tea, and a welcome to Marrakech.
The rooms are Moroccan modern, the bathrooms, always important, are spacious and well appointed.
Breakfast is a highlight, one of the best buffets ever, with a charming cook ready to prepare a custom omelet or beghrir and rghaif.
The safe and convenient location, walking distance to the best clubs and good restaurants, should make this your place to stay in Marrakech.
I Made a Reservation in this Hotel in December me and My Friends . I sent a Request to the Hotel and asked them Kindly to Reply on My Request . they didn't and they didn't bother them selves to Reply . I called the Hotel to have any Update but the staff on the front desk was very tough and Unprofessional and they asked me to confirm the Booking and I said that Pls reply on my Request to Manage things but they Refused and when I asked to talk to the front Desk Manager he Refused !!!
What a treatment to their Customers !
I Don't Recommend this Hotel for people asking for a friendly 5 Stars Hotel treatment at All !
Best thing about this hotel is its location; very central right by the gate to the old city and surrounded by rather interesting restaurants and night spots. I also liked the excellent staff and their great service and especially the wonderful dinners and breakfasts.
Having said that; I was bit disappointed that my room seemed rather dated and did not match the great pictures on the hotel website.
Location: perfect 10 minutes from airport by taxi (100 dirhams - standard apparently (£9). 10-15 minute walk to Jemma el Fna.
Hotel: looked nice from outside. Lobby small but pretty. Lift temperamental.
We were placed in a twin room on 5th floor. Room was a little small but decently decorated. Bed was comfortable room serviced everyday.
Bathroom: tired. Incomplete wall tilling, looked like damp in the corners. The bathroom sink was a little blocked - complained they fixed but still slow to drain. Hair dryer was given on 2nd day.
2 bottles of half litre water placed everyday.
The room walls are so thin... we had a family with children next to our room. We could hear the baby cry every night! Didn’t really cause a problem but thought I’d mention it’s not a sound proofed room!
We didn’t used the air con - visited when during the winter season... can’t comment on the pool as too cold to use besides it’s small.
Breakfast: decent spread nothing fancy. Little birds ate breakfast with us too.
Got a free drinks voucher for the Sky Bar. Was too cold to hang around so just drank a mocktail quickly and went.
Never used the Spa so can’t comment.
Check out time: the front desk man accused us of taking a water bottle from the mini cooler. It was stocked with alcohol (we don’t drink). The only time I opened the fridge was to place some chocolates I brought from UK to stay fresh.
He made me write a mini statement explaining that I didn’t drink the water from the fridge even accused if my niece touched it. No apology afterwards!
We checked out at 12pm. Our flight was 8pm. We were allowed to leave our luggage in the hotel while we head to the souks before we departed.
Anyway we caused no trouble had a good time in Marrakech. However will not be staying in this hotel again. Was not 5* even though I paid a higher price feel a little deceived 😕. Got a taxi from outside the hotel paid 50 dirhams to the airport... haggle with everything!