What To Know
- The hotel is located just outside of Marrakech in Tassoultante
- There's a Kid's Club, large private pool, ping pong tables, and a volleyball court to keep kids of all ages entertained
- WiFi is available only in certain rooms and even then it's spotty
- Free WiFi
- Kids Club
- Parking On Site
With a stay at Fellah Hotel in Marrakech (Ait Hamid), you’ll be close to La Plage Rouge. This 5-star hotel is within the region of Noria Golf Club and Cinema Megarama.
Make yourself at home in one of the 69 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a health club, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Fellah Hotel. Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
First and foremost, this is not a five star resort.
I’ve listed the reasons below based on facts.
The reasons being...
It’s very shabby and needs updating.
The ‘villas’ look unfinished.
The taps in the restaurant toilet were loose, no paper towels to dry your hands.
Paint was worn away.
The pool had plastic cups in it from the festive that occurred a few days before.
The room I stayed in didn’t have a mini bar.
There were no bedside tables.
We were given only one towel per day for the first 3 days of our stay and we had to keep asking for extra.
The pillows were lumpy and hard. No other pillows were available.
The room was very basic with dated and tired furniture ( an arm chair, a low table that was dirty, a desk and chair, a rug that had seen better days, grey curtains that look like Ikea).
The room had an outside space but this includes a dirty, weed covered bath that couldn’t be used. It looked awful.
The tiles in the shower were coming away from the wall.
The sink was not in the bathroom.
There was no proper wardrobe.
There was no iron or ironing board in the room.
There were air freshener reeds in the toilet but no fragrance liquid in it.
The restaurant and food.
For most of our stay, there was only one beer available.
The beer was always served warm and when asked, they had no cold beer.
The cocktail were not great either.
There were always dishes unavailable on the menu.
During our stay, the portions got smaller and smaller.
Breakfast was a buffet and often covered in flies and the selection wasn’t particularly healthy and not consistent.
Eggs one day, no eggs the next for example.
Our last meal, icy gaspatcho, no oil offered.
Chicken tagine that was mostly bones and very little meat.
We ALWAYS had to ask for cutlery and napkins which were cheep paper like you’d get in McDonalds.
Please remember, this is advertised as a five star resort.
The service was slow and I found the reception staff particularly unhelpful.
Upon checking out, I was not asked if I enjoyed my stay. No one said thank you and no one said goodbye.
I had not complained during my stay so I’d not upset anyone.
There are no stores near by so you have to get everything from the resort which is fine but when you can only get warm beer...not great.
The resort also state that no food or drink can be bought in.
I booked this holiday as a last minute getaway with my daughter. The objective being that I wanted to relax and not have to clean or cook for a few days. We arrived at the hotel at 2pm to be told that our room would not be available until 3. We were taken to the restaurant for tea whilst we waited. At 3:10 we made our way back to reception and were informed that the room was just being checked over and that someone from customer relations would come and collect us and show us around etc. Eventually, the man at reception took us to our room and left us to it. Our room was very nice although it smelt mildly of sewerage. It was also quite dirty with hand prints and dead bugs on the walls. The bath leaked straight out onto the floor and the shower squirted water everywhere. I informed reception and they promptly had the shower repaired. I was disappointed that there was no conditioner at the hotel - my daughter and I both having long, thick hair - as I would have expected there to be some at a 5* hotel. There was a big bottle of water in our room upon arrival - you cannot drink the tap water - but this was never replenished and it cost approximately £4 to buy one. I would have expected that the hotel would provide at least one bottle per day. There were rugs either side of our bed which were filthy. Hair, dust, dirt etc. On the first morning I left them outside hoping that they would at least be shaken out. They were back, as normal, after housekeeping had been. I did the same the next morning and they were left out there for the remainder of our stay.
The food was sub-standard to say the least. Breakfast was a range of stale breads/pastries, some fruit, cheese, ham, soggy scrambled eggs, extremely hard boiled eggs and some stale cakes. All topped off with flies.
On our first day, for lunch, we were given a ‘set’ menu to choose from. This consisted of a burger (which we had the night before), chicken nuggets or fish. Not being keen on fish, we both ordered the chicken. We waited well over an hour, watching everybody else who all came in after us get their meals and, when it eventually arrived, the chicken was tough (reheated from the night before) and the chips cold. This is when I cried. So upset as I had spent a lot of money on the trip and paid to upgrade us to full board only to be offered crappy English food. I was assured that the menu changed daily and for the evening there would be a different selection.
For dinner I ordered (very excitedly) the beef tagine which turned out to be some beef and a lot of fat in a dish. No vegetables, nothing. I had been really looking forward to eating traditional Moroccan cuisine but ended up skipping another meal.
Fortunately, the following day, the set menu had been scrapped at lunchtime so we could order from the ‘a la carte’. Better but still not great.
At every mealtime we were given stale rolls, only edible when dipped in oil or heavily buttered. We did ask for vinegar but apparently the hotel doesn’t have vinegar.
Lunches and dinners also cost £8 so that we could have a soft drink each. (£4 for a can of coke????)
The food was also very inconsistent. I ordered a Mexican salad one evening and ordered it again when it was on the menu another night but it was a completely different thing.
Included in my booking were a complimentary Hammam, 30 minute massage and a cookery class.
I had to wonder the hotel looking for the right person to book in my massage. I then had to look for her again to book the Hammam to which she said ‘no scrubbing’! My daughter didn’t want the treatments so I asked if I could have them but they said no. When I arrived for the treatments, I was told to undress and was left in a wet room while it was very slowly filled with steam. Before the steam had touched my shoulders I was told to shower and told that she would come and collect me in ten minutes.
My massage was nice but very rushed. It was over in about 15 minutes and I was left half-covered and with a towel over my eyes for the rest of it.
As a treat to myself, I also booked a pedicure. I was sat in the corner of a room with my feet in one of those plastic foot spas that we all have in our garages. Twice, she clipped the skin around my toe I flinched at the pain to which she told me off for moving even though she drew blood. She scrubbed my feet so hard that, even now, they are sore. The polish lasted about two hours as no top coat was used so it chipped off in the pool.
On our last day, after leaving the pool and going to shower, we discovered that we had no towels, no bath mat and no shampoo. My daughter had to go and find someone to ask for these.
The boutique shop (open daily, 9-5) was open for about 10 minutes the day we arrived and then once more for about the same amount of time.
We never found the cooking class.
The website mentioned that they did Yoga, which I would have loved, but I never found that either.
The hotel grounds are beautiful and the pool is great. Most of the staff were also friendly and helpful to a point. A lot of the time, it felt like we were more of an inconvenience than guests though.
I met the manageress of the hotel on the way to the taxi to leave. She asked if we had had a nice time and asked me to write a review.
The best thing about this hotel is the staff followed by the pools. I booked a 4-night getaway B&B, just to chill out. My room was spacious and sufficiently clean. The breakfast is plentiful. The gym is very basic, but if you train with Freddy then the lack of equipment isn't a worry. The trip to town works out at about £30 for a round trip which is a bit expensive. The grounds are lovely and it is peacefull.
I would give a big shout out to:
Freddy and his daily workouts, even though his 1-second count is actually 2 seconds, so you do work hard.
Also to Boushra in the spa for the Hamman Beldi treatment.
The bar, restaurant, cleaning and ground staff who were always helpful. I had a problem with the shower and telephone in my room, which was dealt with straight away.
The whole complex needs a deep clean with a jet spray (inside and out) as it is a bit rough around the edges and needs updating (an injection of cash required), Also I there are a lot of pigeons and a few cats.
Fellah Hotel served my needs which was just to chill out. In all, I enjoyed my stay. I will visit Fellah hotel again just to unwind.