What We Love
- The complimentary tray of tea and pastries, delivered to your room every afternoon
- An onsite boutique, stocked with stylish local treats like snakeskin kaftans
- The Saharan-sand scrub at the onsite spa
- The family of resident tortoises, who make their home in the garden
What To Know
- This is one of the few riads in the medina with a trio of swimming pools
- There are no telephones or televisions in any of the rooms
- Book Room 11 for its marble fireplace and private veranda
- Upon request, you can join the hotel chef on a tour of Marrakech’s food markets
- Free WiFi
The jewel-toned entrance at this contemporary riad—a vibrant blend of pink, crimson, and topaz yellow walls—serves as a perfect preview of your stay. Like its bold reception, this romantic Moroccan retreat, the brainchild of Vanessa Branson (sister to Richard) is unexpected, eclectic, and eye-catching. Rooms here are comfy, colorful oases, kitted out with tie-dyed plasterwork, hand-stitched Egyptian cotton linens, and art from Branson’s personal collection—in addition to homey flourishes like scented candles and babouche slippers. The breakfast spread here is just as delightfully over-the-top, whose grand spread includes homemade yogurt and granola, Moroccan pancakes, and made-to-order shakshouka, a local egg dish spiked with a piquant tomato sauce. After a morning of haggling at the souks (you’re within walking distance of Djemaa el Fna square and its neighboring markets), you’ll find respite in the afternoon pastries and mint tea served in one of the hotel’s three covered courtyards. Let the lazing continue at the rooftop pool, where a lounging area with Berber tents affords sweeping Atlas Mountain views.
In the Area
The hotel’s very central location in the medina (it’s also just a ten-minute drive from Marrakech Menara airport) means you can escape the tangle of Marrakech traffic—while also being within walking distance of most local must-sees like the Koutoubia Mosque, the red pisé walls of El Badi (a crumbling 16th-century palace commissioned by a Saudi Arabian sultan), the Jewish quarter, and Jardin Majorelle, the late Yves Saint Laurent’s 12-acre botanical ode to the city. If you’d rather explore via bike or a jog, staff can recommend routes and paths.
How to Get There
I was recently visiting Marrakech and read in many publications about the shop at El Fenn.
The shop's manager, Mounir is wonderful. I emailed him many times before my visit about a piece in the shop I wanted to buy. He responded quickly and in great detail.
He went out of his way to please me. Thank you Mounir for your great service. We love everything we bought in your shop.
When we visited the shop we were amazed at all the lovely things. Everything is of the highest quality.
Be sure when visiting Marrakech to come here. Great place to buy gifts.
They also ship internationally and have very reasonable rates with Fed Ex.
I spent over $1000 for 2 nights during which neither of us were able to sleep. Some very fundamental considerations at any hotel are overlooked because of the high design experience.
I am the heaviest sleeper and even i could not sleep here. The room was huge and beautiful but the walls were not sound proofed in any modern way such that we could hear others echoing in the courtyard until 2:30 am. At 4:30 am the birds started chirping so loudly it was like a roaring jungle â it was absurd. Then at 6:30 the sunrise was so blindingly bright through these tiny windows that the curtains would not cover. After the first sleepless night we brought this to the attention to the hotel staff â who at first insisted that there were curtains and we (the guests) were mistaken (such a French response!) After insisting that we couldnât, they came up stairs to the room and admitted that they stood corrected.
But then they didnât do anything about it. No apology, no creative solution, no attempt to create accommodation. This is where I think their hospitality flounders â I can tell there is a lot of red tape and perhaps an inability to think creatively or truly be hospitable because of the confines of remote upper management. We then slept another sleepless night which compounded with the first, left us ill and fatigued through the rest of our trip through Morocco.
On the eve of the secon night, we even considered masking tape and laundry to cover the windows but this didnât work either. Iâve traveled a lot and this is by no means a 5 star experience however beautiful it is.
The owner and higher management seem to have such a strong design sensibility and itâs lovely when we see this extended in the ceremony of the tiny things at this riad. But I highly doubt anyone has gone beyond arranging the furniture and aesthetics to actually staying in the room we were in themselves â they would be able to see how untenable the situation really is and how easily it could be corrected. This simply cannot be called a luxury or 5 star experience.
As I was looking forward to introduce my friends to having dinner at the lovely El Fenn again , I was taken aback by a cold reception of staff entering the hotel ..
Perhaps the hotel dislikes people trying to enter into the upmarket world of El Fenn ? So be it, but do it graciously .. I was really upset by the off hand treatment ..no smiles , no courtesy ...
My wife and I visited El Fenn as part of wedding party over three days. It is an incredible venue with the whole place manicured to perfection. The attention to details is incredible and we got the opportunity to use all facilities and see inside most of the breath taking rooms. The staff were very friendly, helpful and extremely attentive. I would say prices are reasonable for this standard of hotel. We felt very privileged to have spent time here and I would definitely recommend a stay or visit.
Bottom line: This restaurant is decidedly average for the high price. We had only one free dinner in Marrakech and we agonized for weeks where to go. I wish I could say we made the right choice.
Atmosphere- 1 star. You need to know that if you are not a guest at the hotel you don’t get to sit in the beautiful areas photographed and featured on the website— those places are for riad guests only. We dressed up (I foolishly thought we would have some nice pictures eating together) and we were directed to eat at a table inside the hotel gift shop. My view was literally of a wall of sunscreen. I don’t know if they do this odd seating all year long, or only during high times but it’s a lesser experience.
Service: 1 Star. Because we were in the gift shop we were pretty ignored. We were sitting at the table almost 20 minutes before the waiter greeted us.
Food: 2.5 stars. The bread that came to the table was ice cold. The apps and mains were average. Over 10 days in Morocco we had the opportunity to eat a lot of meals and this one does not stand out for anything other than disappointment in every possible way.