Cesar Resort & Spa
What We Love
- Daily continental breakfast and a welcome drink are included in the Jetsetter rate
- Modern style doesn’t belie a sense of place – you’re still clearly in Morocco
- Quiet, Asian-style pool is perfect for sunbathing, while the rooftop Skybar is more lively
- Almonds, apricots and raisins as nibbles in the guestrooms
- Two very distinct wings to the hotel means that the guestrooms and pool area are completely oblivious to the noise from the Skybar, restaurant and Oriental Lounge
- Delicious French-Moroccan breakfast spread in the César restaurant
What To Know
- Walk-in bathrooms won’t be to everyone’s taste (though the toilet is behind a frosted glass door)
- It’s about a 10-minute drive to the Medina. There’s no shuttle, and taxis cost around $4-5 each, depending on your bargaining skills
- A few minutes’ walk from the Almazar shopping mall (free shuttles from here to the Medina depart regularly)
- The area is a quiet one; other than the mall, there’s little to do or eat around here
- Service in César restaurant could be better
- Spa treatments are cheap, but don’t let staff cut you short on time
- Free WiFi
- Parking On Site
A stay at Cesar Resort & Spa places you in the heart of Marrakech, minutes from Cinema Megarama and close to Jamaa el Fna. This 5-star hotel is within close proximity of Agdal Gardens and Royal Club Equestrian Center.
Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and espresso makers. Rooms have private balconies or patios. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a steam room. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
How to Get There
After reading the reviews we were expecting good things about this hotel, unfortunately the laziness and ineptitude of the majority of Male staff, along with the decor, cleanliness in this hotel proved otherwise.
Our arrival at Marrakesh Airport should have been greeted with a taxi booked through the hotel, this didn’t happen. Upon ringing the we were told one would be with us within 10min. 20min later I am getting a cab independently who as we found out with most taxi drivers ripped us off charging double the current rate. The hotel said they didn’t have the taxi booking, and then found it!
At the hotel our welcome drink I think was a slush puppy, and when we asked for something alcoholic was charged accordingly.
As a reference;
Coffee £3.00 etc.
The hotel is billed as 5*, in reality it is 3*. The common areas have stained frayed carpets, chunks out of walls, and very poor lighting. Food left outside rooms in the evening are not collected until the following evening which causes a problem with flies, and the general hygiene of the hotel is shocking.
What are very good are the rooms themselves provided you upgrade to at least a superior. Large beds excellent space with a patio area to relax outside. Bathroom areas are very spacious and removed enough from the bedroom to maintain privacy. The cleaning of the rooms cannot be faulted either which makes the fact everywhere else is dirty disappointing.
The food is very poor with no change in menu to any of the sittings, and the fact we never saw anyone dining spoke for itself.
The pool if you like Artic conditioning will be a delight, as it was freezing! Try and get a towel and you need to ask about three times, and then it’s provided grudgingly. Want a drink by the pool? It’s time for a stroll to find a waiter. What you find with this hotel is everything is reactive not proactive.
This leads on to the staff. The spa girls are fabulous, helpful, energetic and a credit to the hotel, in fact so are all the female staff we dealt with. The men though are different breed, arrogant, surly, and basically lie to your face. The two guys who were at front of house are typical of these comments. Totally incompetent, and a discredit to the hotel. Ring down from your room to book a restaurant, and ask for a call back, no chance. Ask them to pre book a taxi from your room ? Easier to take a book to reception, and do it yourself while you read and wait. They are appalling, to the degree that you can be having a conversation with one of them, and mid sentence he will get up and walk away to fix something else. Also do not book excursions through them, as it will be a relative of theirs who takes you, and you will also be ripped off.
This hotel is run through a company called Prestigia who are developers in the area. What is a shame is that get rid of the deadwood male staff, show more attention to detail, and customer service, and it would be fab.
Just one thing to be wary about is Marrakesh airport. It is painstaking, and slow! From landing it was as 90min before we saw outside. Also the Taxi drivers will rip you off at any given opportunity so negotiate a price before you step inside. If they say “I give you special price” half it!Good luck 😉
The checkin was very slow. There were 3 staff at the reception and we (4) were the only guests, and still it took half an hour.
Our rooms were not done, so we had to wait even longer (we arrived around 19:00 / 7 PM). There were no towels and no water (free water every day was included).
After contacting the reception 2-3 times we got towels. During our 6 night stay we did not once get two bathing towels. Sometimes no towels, sometimes one towel and sometimes one bathing and one hand towel. We had to ask for towels almost every day.
The first night we made the big mistake to try the hotel restaurant. Do not do that! Visit the Al Fassia restaurant 50 m down the road. The restaurant is slow, untrained and the food is poor. Also a big warning sign is that there are no other guests.
The room, beds and cleaness is fine. Do not worry aleftbout the black corridors, then the trash and leftovers from room service, that are everywhere is not that obvious.
The breakfast is okay, but surely some of the dishes are from the day before. You can get a freshly made omelet and 5 of 6 days the orange juice was freshly pressed. The coffee is very good, and you can get more than one cup.
In general the hotel is overstaffed, but they are not very efficient. They are kind, but not smiling, and you do not feel welcome.
You seldom see other guests, maybe because there are only 23 rooms?
When we were preparing to checkout a person (a member of the staff we think) suddenly contacted us very agressively about two bottles of Evian from the mini bar, and yes we had one bottle from the mini bar the first night, when there were no water in our room. I tried to explain it, but still why argue abot 100 MAD. Not very service minded.
The best thing about the hotel is the perfect fast wifi and internet.
I will recommend you to consider another 5 star (cheaper) hotel, e.g. the Mogodor 1 km down the road.
All staff were really helpful and kind specially the lady at the reception and the lady at the spa :))
We have received some welcome drinks which was nice. The room was comfy, very clean and nice design. We’ve enjoyed our time so much and so the pina coladas!
Definitely will be recommended!
Unfortunately the weather wasn’t as hot as the guy (manager!?) walking up and down all day in his sunglasses but we still got some tan.
Thanks Cesar hotel for this lovely weak!
We stayed in the Cesar Resort & Spa for seven nights / 1 week and really enjoyed our time. The rooms are well equipped, super clean and chic designed. The staff is very friendly and knows how to treat you well during your stay. We ordered dinner everyday into our room (you can choose between various dishes from the menu) and it was always well made! I also have to say that the distance into Marrakesh town (the Medina) is very short. We caught a taxi several times, which costs like 5€ into town and spend many afternoons in Marrakesh, the jewish quarter, the old town, the Yves Saint Laurent Gardens etc. All in all a brilliant hotel and a perfect holiday in Marrakesh!
Behind the nice pictures and rooms, this hotel is crap, wifi was down since we arrived and on the top of that the service was really slow and crazily bad, while there is no one in the restaurant,
the drinks arrived after the starter and main course that both arrived very late as well...and we had to ask for nappkins, forks and nives to get started.
Last but not least, other customers of the hotel could order Chichas/hukas around the swiming pool but when we asked for one, they said this is forbiden !! after asking why this is different depending on customers, they said, this is special then after many requests to speak to the manager, they ended up saying that this has a cost and not forbiden anymore: 80€ for a huka that costs 10€ in reality in their menu.
We were very disappointed by this hotel and we hope that with these lines you can avoid such an experience, where only middle eastern people can get what they want thanks to their money.
I'm really ashamed for my country Morocco where corruption is still massive at all levels