What We Love
- A suite at an authentic hideaway in a serene corner of Marrakech, with breakfast and moreRelaxing in true Moroccan style at the hotel's hammam and spa
- Savoring local delicacies at the hotel's restaurant
- The handy hotel shuttle, which runs guests to the city center and back daily
- Taking a camel ride into the palm groves from the doorstep of the hotel
What To Know
- The pool is not heated
- An appointment is necessary to reserve a hammam session at the spa
- Free WiFi
- Parking On Site
Located in Douar Khalifa Ben Mbarek (Palmeraie), Caravan Serai is convenient to Palmeraie Golf and Musée Aman pour la Civilsation de l’Eau au Maroc. This 4-star guesthouse is within the vicinity of Marjane Hypermarket and Museum Palmeraie.
Make yourself at home in one of the 17 air-conditioned rooms featuring DVD players. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets. Conveniences include safes and sofa beds, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional features at this guesthouse include complimentary wireless Internet access and tour/ticket assistance.
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Caravan Serai. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 8 AM to 11 AM.
Business & Travel Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
The hotel itself is of authentic Moroccan architecture with thoughtful decorations and great artwork from local artists. The pool area is ideal for relaxation and the hammam and massage services are a great to wind down and experience some of the traditional Turkish bath rituals. The staff were warm and helpful and ready to assist us whenever we needed. My girlfriend and I stayed in a big suite with balcony overlooking the pool area. All in all we had a great experience and we would recommend it.
This place is awful. Our rooms were awful. Definitely not a 4 star hotel. Our rooms smelled awful. Plaint and plaster peeling everywhere. The bathroom was full of mold, tiles lifting off the floor. I refused to lay on the bed. The pillows did not have pillowcases and the sheets looked dirty. There was a huge hole in the ceiling and the windows would not lock closed. Not to mention the stray cats outside my door. The room was just dark and dingy. We left shortly after seeing our rooms. Still fighting to get our money back. Do yourself a favor and book elsewhere.
After returning to Marrakesh from a few days in the Sahara, we (myself, mother, and her best friend) were booked for a one night stay for two rooms at Caravan Serai. I couldn’t shut up about my excitement on the way back from the desert, as I was enthralled by the photographs and all the positive ratings. And the “peaceful & calm” experience the reviews noted I would have.
We were late coming in after an accident on the mountains (arrived around 9:30pm), and were coming in exhausted after a 12hr drive but we knew we were supposed to have 2 beautiful suites (that were fully paid for via hotels.com) waiting for us upon arrival. This was not the case.
Once we pulled up to Caravan, which yes - is indeed in a small village on a dirt road - the desk clerk snapped at us, saying that our reservation wasn’t until the following day and at our desert driver (who was simply trying to translate what we were saying to him) and told him to shut up. We were appalled by the desk clerk’s nasty attitude and immediate rudeness!
We showed this clerk a print out of our reservation which clearly showed that our reservation was for the day we arrived and not the following day. He said he did not have any rooms and that he would see what he could do. He proceeded to shove us off (there are 3 of us) into two REPULSIVE rooms (which were not the rooms we paid for!).
The rooms had gnats everywhere, smelled like feces, and were not at all prepared for visitors of any kind. It was offensive and rude to put us in those rooms.
At this point, it is around 12:30am and my mom decided to dispute our unacceptable accommodations with another desk clerk (as the first one clocked out) and low & behold - one of the suites we originally booked was *magically* available. The clerk showed my mom the room for her and I to stay in, and as we were about to move our things up to the suite - we came to find that he was also showing my mom’s best friend that room as well (as he separately told her that she should stay in there, too).
With that being completely ludicrous and making no sense, he tried to get my mom and I to stay in the room that her best friend was staying in (did I mention there was a hole in the ceiling where the gnats were coming from?) and we said absolutely not.
Come 1:30am - we ended up booking another stay for the evening at an actual 5 star hotel, rather than staying another minute at this wannabe 4 star place (aka, Caravan Serai). While it has the looks of a 4 star, there was no sense of customer service or kindness or even simple understanding of our situation from the staff. As I said, do yourself a favor and stay elsewhere. It will save you a lot of drama if everything doesn’t go according to plan.
This was our first visit to Marrakech, on a four-day break, and it turned out to be one of the best weekends of our lives.
To all future travellers: please do not be put off by the initial bumpy ride down a narrow dusty track, past herds of goats and ragged children playing, into the poor village location of the Caravan Serai. You are in Morocco and this is going to be an unforgettable experience. Upon arrival, the views across a landscape, which must have remained much the same for hundreds of years, towards the snow-capped Atlas Mountains, just takes your breath away.
The welcome we were given was warm, genuine and informal without (thankfully) the predictable formalities of the larger, soulless corporate places. After a quick tour of the traditionally adorned areas, we were served with cups of deliciously refreshing mint tea and home-made biscuits and then introduced to one of the hotel’s cats (or should I say Mushki introduced himself to us). The time-honoured, vibrantly colourful surroundings and decor seemed bohemian and sensual without being over pretentious like some of the riads and larger hotels in the centre of Marrakech. There was an enchanting authenticity to the shabby chic furniture which seemed to be reflected in all the hidden away secret seating areas.
Each of the bedrooms had a unique charm. We were lucky enough to stay in Room 16 which is an impressively large and well-equipped private apartment with its own roof-top terrace. The marble bathroom just took my breath away. In fact, the hotel has a very private feel about it, something akin to staying in your own personal palace where you could hide away for days on end, if you wanted to. We stayed in January when the temperature falls quite drastically at night time, but we were cosy and warm thanks to the hotel’s air-conditioning, heaters and lots of extra blankets.
Due to the location, we ate dinner every evening (in front of a roaring log fire) in the hotel restaurant where the food is tasty and authentic, cooked using locally sourced ingredients and served by welcoming and friendly staff who paid attention to the smallest of details and would go out of their way to please.
The beauty of the Caravan Serai is that it resists the “designer” riad style and remains distinctly traditional with its unique charm and discreet romantic air. We were happy to return to this wonderful little oasis after an exciting day in the hustle and bustle of the city centre. Don’t forget to take full advantage of the gorgeous marble hammam during your stay. We feel we have had a truly Moroccan experience and will, most certainly, be returning. Thank you.
I was dreading getting to the hotel on the way there. My fault for not doing more research of the place. It was in a poor area and the road was rough but I was pleasantly surprised by what we saw once we got to the hotel. It is, in all honesty, a gem hidden from all the chaos from the town. It transports you back in time and instantly make you feel calm and serene.
Sure the wifi is slow but you don't come to these places wanting to always be connected to the modern world. This place is solely for you to get away from the stress of everyday life. Booking a hotel in the city is the same as everywhere else in the world. Perhaps with one or two things different from each other but it is just that. A room. Caravan serai is an experience by itself. After experiencing the hustle and the bustle of the city, i looked forward to coming home to my little haven daily.
This is by far, the best hotel I have been. The shabby chic comfort added to the whole experience plus the friendly and eager to please staff. There may be small glitches during our stay but it is so minor for me to even remember what they are. I honestly love the hotel and it is the best part of our morrocan stay.