What We Love
- A suite at an authentic hideaway in a serene corner of Marrakech, with breakfast and moreRelaxing in true Moroccan style at the hotel's hammam and spa
- Savoring local delicacies at the hotel's restaurant
- The handy hotel shuttle, which runs guests to the city center and back daily
- Taking a camel ride into the palm groves from the doorstep of the hotel
What To Know
- The pool is not heated
- An appointment is necessary to reserve a hammam session at the spa
- Free WiFi
- Parking On Site
Located in Douar Khalifa Ben Mbarek (Palmeraie), Caravan Serai is convenient to Palmeraie Golf and Musée Aman pour la Civilsation de l’Eau au Maroc. This 4-star guesthouse is within the vicinity of Marjane Hypermarket and Museum Palmeraie.
Make yourself at home in one of the 17 air-conditioned rooms featuring DVD players. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and bidets. Conveniences include safes and sofa beds, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages and body treatments. Additional features at this guesthouse include complimentary wireless Internet access and tour/ticket assistance.
Food & Drink
Enjoy a satisfying meal at a restaurant serving guests of Caravan Serai. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 8 AM to 11 AM.
Business & Travel Amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
This was my second visit to Marrakech, a group of 4 of us came to celebrate my 25th birthday. Having stayed in an absolutely beautiful riad in the centre 5 years prior, this place had a lot to live up to.
- Unfortunately on arrival there was a mess up with the free transfer but the staff were very gracious & paid for the incurred taxi fee.
- The hotel is a little far out & unfortunately there is only a free drop off shuttle service to the city centre at 10am & return shuttle at 6pm from the city centre. A little disappointing there aren't more transfers as costs do mount up - I would suggest for the hotel to look in to this.
- Not the most restful sleep, but only owing to the call to prayer which is completely out of the remit of the hotel - it was so much worse.
- Lovely, friendly & attentive staff. They were so happy to help, for instance: they organised a free mini cooking course for us (we had to pay for the food) & delivered it to our room to eat on the terrace which was absolutely delicious - some of the best of the trip!
- Absolutely stunning setting which was really serene (when the bar wasn't blasting music). Admittedly, on first approach, hoping the driver would drive on... its not the most attractive surroundings but once inside & on the upper terraces all is forgotten. It truly is a little haven.
- Facilities - it would be very easy to spend a whole day at the hotel & not need to leave. Theres an on-site spa which is very reasonable for instance.
- Peaceful - the place wasn't overpacked & had a lovely boutique privacy vibe.
- Aesthetically pleasing - of course this is completely objective. If you're looking for an ultra luxurious experience Caravanserai is not the hotel for you. If you're not fussy & can forgive the small shortcomings i.e missing lightbulbs you will absolutely fall in love with the charm & the fantastic staff.
Will absolutely visit again with a larger group next year or perhaps even just take my mum!
We stayed here towards the end of January using a Travel Zoo offer. Our first impressions were to be somewhat shocked; the place is down a very bumpy, dusty road (though there is a proper road if you ask the taxi drivers to use it) and the place has no pretence of being a hotel from the outside, just a door!! All the staff were very courteous and kind and we were given a rather amazing suite of 4 rooms in its own courtyard with a plunge pool (too cold to swim!!) OK, no comparison to any other hotel I have previously stayed in and it is not a swish, characterless, immaculate place. However, the bed was amazingly comfortable and we slept really well, despite the Call to Prayer from the Mosque, though we were pretty protected from the sound in our apartment. The sun was glorious in the daytime but the nights were cold. The staff were lovely and one in particular, Yassine went out of his way to keep us comfortable, even spending 30 mins lighting a fire for us on one cold night. We enjoyed the food, breakfasts were fine for us, fruit, orange juice, yogurt and Moroccan pancakes which we loved. The salads were amazing and we had some really tasty and unusual dishes there in the evening. Beer is not the best choice of drink (in cans) but the wines were some of the best I have drunk and Yassine recommended us one that was particularly good. The best description of the place is to liken it to a Bedouin tent and maybe it is a Rhiad rather than a hotel; the alcoves round the pool would be very inviting on a warm night. The manager booked us an excellent Taxi driver and I suggest using this method rather than haggling with some of the less desirable drivers out there. I don't think the place is suitable for young children and don't go there with any vision of a UK hotel. The 'hotel' is on the edge of a village which bore no resemblance to anything in the 21st century, we did buy milk there (shops are not very obvious) but we stood out like a 'sore thumb' in that environment which made us feel uncomfortable and we only went into the village once. Our whole stay was an 'experience'; Marrakesh is a challenge but some people love that. WiFi was poor so we used 4G and no English stations on the TV. However, we really can only leave a positive review of our stay in this hotel. There are aspects of life in that part of the world that are quite distressing but, if you like adventure and want to go somewhere different, this could be the place for you.
Do not stay here.
Meals were very basic. The breakfast included in the rate was basically bread, yoghurt, fruit, juice and coffee. There was no real choice and with small kid's this wasn't ideal as had to request ham, cheese or eggs as nothing was really offered. Dinner and snacks weren't much better. Very basic menu and no real vege options.
The wifi was the bane of our stay. It was literally non-existent. Could definitely not get any wifi in the rooms. You had to be by the pool or in reception for it to work and even then it wasn't that great. I get it if you going here to completely unplug but wifi is so necessary these days especially being out that far & when you're trying to book things to do for the following day. Very frustrating.
It states there's a gift shop on site...there was no such thing. You couldn't buy anything from here unless it was food alcohol or cigarettes.
We were sometimes made to feel like you were in the way a bit especially if you asked for anything they didn't want to do or didn't have eg meals or help with booking cars and things to do in Marrakech. In saying that a guy called Hashme who was sometimes on reception was very helpful, so we waited for him to be back on most days.
The pool was dirty and was only cleaned when other guests arrived. Nothing like the pictures on their Instagram or on booking.com
The room we got was ok but when asked at reception if we could upgrade they said the property was booked out. This was not the case at all our first night was so bizarre we were the only people there and there was zero atmosphere...sort of did what they had to. The place is very tired and some of the staff seem like they really did not want to be there. Each staff member seemed to have a different story about the place being booked out. We stayed for 5 nights and there were literally 4-5 other people staying 1 or two nights the whole time we were there. so definitely not booked out. Was very strange.
Stayed at this charming hotel with best friend celebrate birthday! The staff are very helpful but they can speak verylimited English.
Pros: Rooms are spacious. Coffee is tasty. Beautiful views from balcony.
Cleanliness: No soaps in the room ( u have to ask); rooms are not so clean, no aroma. The hotel has an open pool, beware of pigeon faeces and lots of flies around. The pool needs better monitoring n cleaning.
Food: you can eat one day but the food is not very appetising... don’t order the wine... beer is ok... Breakfast is simple but their kind nature allows u to ask for more...
The same breakfast everyday. Very limited menu choice.
Location: Rural area. 45mins taxi drive. Most taxi drivers don’t know the place. If u need to go down town book the taxi from the reception one hour in advance.
Facilities: staff not able to make phone calls in case u need it. Printing not available. Wi-fi is bearable. The Spa and other services are not that good. Some staff at reception need training on customer service, they can be rude...
Overall: The hotel provides everything in a very constraint budget so you don’t enjoy the experience as you should. It needs to improve on quality. It is a 1* hotel.
- There’s a mosque nearby so you will hear the calling at 5am :( but throughout the day there’s peace n quiet.
The hotel itself is of authentic Moroccan architecture with thoughtful decorations and great artwork from local artists. The pool area is ideal for relaxation and the hammam and massage services are a great to wind down and experience some of the traditional Turkish bath rituals. The staff were warm and helpful and ready to assist us whenever we needed. My girlfriend and I stayed in a big suite with balcony overlooking the pool area. All in all we had a great experience and we would recommend it.