4.5
Very Good 2990 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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living room home lighting Lobby Resort mansion restaurant Villa cottage

Overview

Location

With a stay at Pangkor Laut Resort in Pangkor Laut, you’ll be minutes from Moon Beach and close to Dutch Fort. This 5-star resort is within close proximity of Teluk Nipah Beach and Fu Lin Kong Temple.

Rooms

Make yourself at home in one of the 140 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wired and wireless Internet access is available. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Satisfy your appetite at one of the resort’s 4 restaurants. Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this resort consist of conference space and meeting rooms. Guests may use a ferry terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

How to Get There

Pangkor Laut Resort
Pangkor Laut Island
Pangkor Laut, 32200 Malaysia

Reviews

Magnificent setting, gaps in service quality
Juniper64

Taking another popular resort, The Datai Langkawi as a benchmark:

a) Location: Pangkor wins, at least if you take a hill villa. Great views, and hornbills coming to visit your balcony. Sunrises can be beautiful too.

b) Beach: Datai, hands down. The Pangkor Beach is actually a van ride away. It's called Emerald Beach. It's not the resort's fault, but the Straits of Malacca are quite polluted if you like swimming. There were numerous plastic bags and even a whole onion (!) bobbing around in the water. Langkawi's Andaman Sea is much cleaner. But if you're looking to laze on the sand, it's quite OK at Pangkor.

c) Service: Datai by a mile. At Pangkor, we had our bags go completely missing with a boat waiting to carry us back. A comical mix-up. The staff are young but clearly need more training; this is a management failure. Datai service is impeccable.

The good things:

a) Guided nature walk through the jungle with a witty host - worth taking.

b) It's a stunning natural setting. More authentically "back to Nature" than the Datai.

c) The young staff are generally eager to please. Again, let down by poor management not giving them enough guidance.

d) Food is sometimes pretty good. Uncle Lim's and some parts of Feast Village are the best choices. The breakfast buffet is mediocre. Avoid the Royal Bay Beach Club (the one nearest the lobby) for meals - horrible food, really horrible prices. If you've having lunch, do it at the Chapman's Bar on Emerald Bay beach. Simple meals, but better than Royal Bay Beach Club. Service at Chapman's is friendly.

9th October 2019
JuliedawnIrish

We have just had a fantastic holiday at Pangkor Laut Resort form Sept 26th until Oct 2nd. Everything on the Island was beautiful, the accommodation was just breath taking and cleaned everyday. It was like paradise on earth and the best holiday I have ever had. The facilities and whole site were excellent, food and choice were very good, catering for all tastes. The staff were amazing and nothing was to much trouble. The Spa Village and services made you feel very pampered and special. The whole holiday from start to finish was fantastic and a holiday I will never forget.

Lacked the X factor
Zoe R

Look, this place is lovely but it just doesn’t quite hit the mark. Perhaps this was because, as part of our honeymoon, we also stayed at their sister hotel (Gaya island resort) and this was much better on all fronts.

Highlights:

- the spa village pool has an exclusive feel about it and is very relaxing. The lovely guy who runs the bar/restaurant there was brilliant.

- We got upgraded to a spa villa from a sea villa or at least we think we did as this was never explained to us and we think it might have been because they had run out of sea villas because a lot of them were under construction. This meant we had a complimentary 50 min massage and use of the spa village pool. However, because of the works going on at the spa pool it was closed for our first few days and as explained below the board walk was also closed so arguably the sea villas (which are closer to the main part of the hotel) would have been better in any event. Note as far as I am aware the spa villas and sea villas are the same but the spa villas just give you access to the spa pool.

- The Aussie manager was lovely. She remembered us and often popped to say hello when she saw us.

- The spa was amazing! We had a couples romantic experience which included 3 hours of treatments - they were all amazing. I would highly recommend.

- The food was good. Food at feast village was much better than the name suggests. It’s more like live cooking stations. Alcohol and food are fairly expensive but having read other reviews, we were mentally prepared for this. A bottle of beer was £5; glass of wine £11; cocktails £9; and bottles of wine started at £50 in the bars and restaurants. We made the most of happy ‘hour’ 2-4-1 between 6pm and 8pm. Oddly the same wine which was £50 plus in the bars and restaurants was only £22 in the mini bar. Dinner at feast village was around £30 a head and the a la carte restaurants were around £50 a head (without drinks). Uncle Lims was very good.

- Chapmans bar at sunset was a real highlight - the sunset was amazing!

Negatives:

- It’s a good 3-4 hour drive from kula lumper airport.

- the board walk was out of action whist we were there which meant you either had to walk ten minutes (including a hill) to get from spa village to the main lobby/pool/restaurant area or wait (sometimes up to 20 mins for a bus). This really did negatively impact our stay.

- Unlike their sister resort (Gaya island resort) and despite us mentioning it on booking, again by email before we arrived, and to the manager whilst we were there - the fact it was our honeymoon was not reflected at all. Although this could have been why we were ‘upgraded’ but this was never explained.

- Most of the staff were amazing and friendly, something I think this hotel prides itself on and reflective of the service we got generally in Malaysia. But, here, there are a few bad eggs who really let the side down. The head lady on reception and two other gentlemen waiters we came across during our 5 day visit were rude. For example whilst at chapmans bar the waiter knocked the menu (a big 6 foot chalk board) and because of the wind it blew over and almost hit me. Rather than apologise he just tutted and huffed at the manager (who had put it up) and then in attempting to put it back up it fell over again and this time it did hit me. I managed to put my arm out to stop it hitting my head but it still hurt me. No apology nothing, he just grabbed it and stormed off - really odd.

Points for management:

- consider acknowledging if it’s someone’s honeymoon

- Perhaps review some of your staff who are rude/bad eggs

- Plastic! There is plastic in the ocean which is sad but you continue to provide in each room and in the bars and by the pools, loads and loads of plastic bottles. I counted ten in our room at one point! Why! Take a leaf from your sister resort and provide refillable glass bottles in the room instead which you fill up each day. We mentioned this to the manager so hopefully this is something you will review soon!

- Perhaps review the bus system. We often had to wait around 20 mins. On one occasion I called reception 3 times chasing. We waited so long (half an hour) at chapmans bar on one occasion that one of the lovely staff jumped in their 4x4 and drove us herself! I think once the board walk over the sea is open most people will use this which will relieve the pressure on the bus drivers.

All in all we had a pleasant stay. It was relaxing and the island is beautiful. I would recommend! Solid 4/5!