4.0
Very Good 618 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The private, trendy Purobeach Club
  • Rooftop daybeds provide sun, breezes and stunning views of the cathedral, tiled roofs and the azure sea in the distance
  • Opio restaurant, with DJ sets on weekends
  • Great location in the heart of Old Town, convenient for sightseeing, shopping and nightlife
  • Free WiFi

What To Know

  • Reserve a spot at the beach club immediately upon booking a room, or risk being shut out of the scene in high season (May to October)
  • There's a fee for poolside sunbeds at the beach club unless you reserve them through the hotel directly
  • The beach club is not on-site, but it is a quick shuttle ride away. Space on the shuttle must also be reserved through the hotel
  • Purobeach Club is not open from November through April
  • Suited for night owls and young couples; not geared toward families

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Puro Hotel, you’ll be centrally located in Palma de Mallorca, steps from Porta de l’Almudí and Placa de la Reina. This 4-star hotel is within close proximity of Lonja de Palma de Mallorca and Paseo del Borne.

Make yourself at home in one of the 51 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and in-room massages.

Pamper yourself with a visit to the spa, which offers body treatments and facials. You’re sure to appreciate the recreational amenities, including a nightclub, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access, wedding services, and tour/ticket assistance.

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms.

How to Get There

Puro Hotel
Carrer de Montenegro, 12
Palma de Mallorca, 07012 Spain

Reviews

4.0 Very Good 618 Reviews
Beautiful hotel, great service!
Reviewed 3 weeks ago

My mother and I stayed at the PuroHotel in December and it was one of the loveliest hotels I’ve stayed in! The staff were super friendly and helpful and the room itself was very clean. Although we were in Palma during the off-season, there were still plenty of restaurants open nearby and loads of things to do in the hotel itself. Also the breakfast was fantastic! Would highly recommend!

Nice hotel, but a number of weird room issues
Reviewed 3 weeks ago

The hotel is centrally located, clean, with good staff service, and a free breakfast with good variety.

But the room itself had a number of issues. My biggest problem was with the shower. The tub was huge, and it had one of those rainfall shower things, which sounds great. But the shower head is located over a slope in the back of the tub and there’s no bath mat or anti-slip treads in the tub. I slipped and fell down (hard) once and almost twice more over the course of two days. The friend I was traveling with had the same problem, although she was luckier than me and managed not to fall down. The bathroom doors are more decorative than functional. They’re sliding doors that don’t actually close (let alone lock) and offer no sound prevention at all. The room did not come with a luggage rack, so both of our bags were on the floor. Our windows were over the street and there was noisy partying Saturday night until 5am despite it being the off season — the party was a block away, but the windows were very un-soundproof.

Schlechter Service Suite gebucht - nicht erhalten
Reviewed 2 months ago

In 2016 we were already in the puro and satisfied at that time. on New Year's Eve we booked the Puro Juniosuite Joy and for our parents the suite Oasis. Unfortunately, my parents got a junior suite and we had a room flow.
On request at the front desk we were told for 1 hour that we would have the right room. As evidenced on the puro website the rooms as other category are indicated I called with Expedia (over this we had booked) Expedia opposite the hotel confirmed that we got the wrong room, the hotel is fully booked. On renewed demand at the front desk again the statement we had the correct room category.
The manager wanted to contact us the next day, which has not happened so far. the room is shabby, dirty, mold in the bathroom. cable glued with tape makeshift. A huge disappointment and absolutely unprofessional service.
We were downgraded to 2 categories - my parents 1 category.
a corresponding refund was also not accepted. never again!!

Beautiful Hotel and super central
Reviewed 2 months ago

We visited Purohotel in July on a mini-moon. We had researched a lot of hotels and this looked like a great choice and it didn't disappoint. The hotel is really central and located in the beautiful old town of Palma.
The hotel itself is lovely. The decor is white, simple, clean lines and a focus on comfort and relaxation. Our room was very spacious and comfortable. The only downside was that whilst the rooms are big ours did not have any outside space and the addition of a couple of chairs would improve them as they are spacious,
The staff are all very friendly and helpful and made our stay a joy.
The breakfast is great with good choices.
We also used the Purobeach club which was fantatstic if you are looking to lie by a pool.

Great boutique hotel in central Palma!
Reviewed 3 months ago

Great cozy boutique hotel in central Palma with walking distance to everything. We loved our stay here even though we have a 1 year old son and the hotel isn’t ideal for kids but it has a great vibe and atmosphere. Very calm which is perfect. Highly recommended!