GPRO Valparaiso Palace & Spa
What We Love
- A scenic five-star stay at a high-end spa resort overlooking the Bay of PalmaThe hotel's state-of-the-art spa is Mallorca's largest
- The location, combining city, beach and a huge expanse of tropical gardens
- Taking a dip in the enormous swimming pools if the sun's out
What To Know
- There's a Turkish bath, sauna, ice cave and aroma showers at the spa
- The seafront property also features palm tree-lined gardens
- It's a 10-minute walk to the beach
- Free WiFi
- Handicap Accessible
- Parking On Site
Located in Palma de Mallorca, GPRO Valparaiso Palace & Spa is minutes from Mallorca Casino and Porto Pi Centro Comercial. This 5-star hotel is within close proximity of Port of Palma de Mallorca and Pilar and Joan Miro Foundation in Mallorca.
Make yourself at home in one of the 174 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. This hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and a hair salon. Guests can catch a ride on the shuttle (surcharge), which operates within 150 meters.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
How to Get There
I haven’t been to many fancy hotels so when I was told we were off to a 5* Urban Resort (website description) I was very excited.
As always in big hotels the entrance foyer is grand and very well looked after. The style is 1970’s but I liked it very much.
The corridors and lifts are nice and the room we had was pleasant enough.
We were in a group of three girls meeting up for the weekend and so had asked for a room for three.
Staff gave us an extra bed which was perfectly adequate and fit the room OK despite being obvious it was wheeled in from a cupboard somewhere.
We were given three robes and slippers and plenty of towels and toiletries in the room.
The view was superb as the hotel is on a hill, looking out from the balcony you could see the cruise ships in the harbour.
I was sad to see we only got two water glasses, two cups and two “nespresso” style coffee pods between three of us.
I could see from the box on the table there was a charge for more coffee pods which I think is unfair.
Us English love our tea and I was disappointed there wasn’t a kettle or any tea bags etc.
There was a welcome note addressed to someone else and two cookies on the table in the room. Small things but poor for a 5* hotel.
The room was clean and well decorated and had a smart TV but the air con was turned off and the only source of fresh air was the patio door. Sadly, it was raining so we couldn’t have this open as it was right next to the “extra” bed and she would have got wet.
I feel like the hotel has tried too hard to be posh and just missed the mark, breakfast was €28 each so we avoided this having already paid over €200 a night for the room. Luckily we had a hire car but bear in mind many local places are closed on a Sunday in November.
We visited the Spa on the second day and we were very disappointed. Due to a misunderstanding / language barrier we went after we had checked out and staff did not want to let us in despite saying we could the day before. When they did we were given the basic towel only and no slippers/ gowns/ water like all the other spa guests had, this was embarrassing.
We didn’t bring gowns from the room because we didn’t want anyone to think we had stolen them on check out.
The pool was dirty and seemed excessively chlorinated, dirty puddles of water in steam rooms/ sauna room and treatments averaged €90 for a massage.
Overall I had a good weekend with good people and I accept that as I don’t speak Spanish it makes it harder to correct issues but I feel like the issues were basic ones that should not crop up in a five star hotel.
If you compared this to a 5* hotel in Dubai or the US this would be more of a 3* with less for the Spa.
Had I just booked bed and breakfast, I would have walked away from 7 nights at this hotel very happy with my stay. There are a lot of great features including; great breakfast and a beautiful room to enjoy it, you can even eat outside which is a lovely feature; lovely staff behind reception; fabulous pool area, lots of space, with the most comfortable loungers I have ever enjoyed in a European hotel; lovely clean room with a number of British TV channels, (although charging for Nespresso pods is a bit cheeky given the cost of the room!); location is great with a bus stop outside the hotels and buses running into Palma every 20 mins.
The part that wasn’t so great was the dining experience with the evening meals- unfortunately it really ruined the week, in that towards the end of it I would have rather have gone to McDonalds of an evening as at least it would have been over quickly! I eventually dreaded going to dinner as I knew that it was going to be a frustrating experience from start to finish. Firstly the menu is the same every night and every lunchtime for that matter. There were sometimes specials but you had to rely on the staff giving you a good description - English for some of the staff was a challenge- it would have been better o have it written day for clarity. Some nights the restaurant was pretty dead so completely lacked ambience. Other nights it was busy and a 3 course meal took 2.5 hours to complete- I have never waited 20 minutes to have my main course plates removed in a 5 star hotel before - and this is the problem - it’s a 3 star hotel restaurant operating as a 5 star wannabe. Twice I got the wrong main course given to me, twice I specifically asked for an ingredient not to be added, e.g basil, and still got it then had to wait 20 mins for it to be re-cooked so my partner and I ended up basically eating separately. Everything is drowning in oil, which I found a bit much so I stared to ask for a dish without oil, but it still arrived swimming! I asked for appletiser and because they had run out they give me apple juice - who does this? Any decent restaurant staff would simply tell you so you can decide if that was ok or alternatively make a different selection. There is no dress code in the restaurant, so it was typical to have someone sitting in jeans and hoody on the next table- is this suitable for a 5 star restaurant?
It’s a great hotel and it’s just a shame that the restaurant really lets it down. Restaurants in the area are not great and I would not want to walk down and up that hill in heels every evening for dinner anyway. Taking taxis in and out of Palma isalways an option in the evenings, but that cost mounts up if you are doing it every day.
Please sort your restaurant out and I would return- as it stands I could not recommend it to anyone other than as a B&B.
We visited the Valparaiso in October on recommendation. We had a really pleasant stay despite the awful weather in the Balearics that week. October in Mallorca is always a risk weather wise but we had a particularly bad week of rain and storms. So, it was really lovely to have the hotel’s Spa facilities and indoor heated pool. The Spa is the largest in Mallorca and the best facilities available, pool, saunas, steam, salt, relaxation rooms and treatments. There is a wide range of treatments on offer my only feedback was the Facial was a bit “dry” for 90 euros they need to use more product. On a practical note the sun loungers around the outdoor pool are really sturdy high cast iron loungers with beautiful thick pads. We’re not elderly but it did occur to me that these would be perfect for anyone who struggles to get on and off of lower sun loungers
On food, we didn’t book breakfast in advance as we normally like to walk out to a cafe on a plaza for breakfast but wish we had as there is nowhere decent nearby to have breakfast and the hotel breakfast was very good so we needed to pay as we went which was a far more expensive way of doing it. Our experience of room service food was not great. The service was good but not the food.
We had a supreme sea view room and enjoyed the view of the sea, the cathedral and cruise ships coming and going. It was worth the extra cost for the superb view, the extra space and a nespresso machine ( take your own capsules!)
Finally the staff were all really delightful, friendly and helpful.
Would we stay again? Yes between September to June we’d definitely stay again due to the facilities on offer for when the weather isn’t good. For July and August I’d personally stay closer to town as it’s a long walk to and from the hotel up a hill on the way back in 30 degree heat, but out of season we’d not hesitate to stay again.
Thanks Valparaiso staff for a lovely stay.