Portland Harbor Hotel
What We Love
- Convenient for exploring Portland’s Old Port and waterfront on foot
- Turn-down service with bottled water and lobster-shaped chocolates
- Free WiFi and car service
What To Know
- Just a block from the waterfront, but there are no water views
- Street noise in some guestrooms
- Pets are allowed for $25 per night, and valet parking is $16 per day
- Free WiFi
- Parking On Site
- Room Service
Wrapped around an inviting garden courtyard, the four-story, 101-room Portland Harbor Hotel links the cobblestoned, boutique-lined Old Port to the waterfront, where sailboats depart for lighthouse-viewing, island-hopping and lobster-catching excursions. Public spaces have the air of a traditional private home, with patterned carpets, leather wingback chairs and a fireplace in the lobby, and sailing memorabilia and dark wood floors in the lounge.
Bed and Bath
Recently revamped guestrooms retain traditional colonial-inspired accents, from the carved wood headboards and hardwood floors to antique-style writing desks. Deluxe Rooms are a spacious 320 square feet and have views across the city, while Suites add space to spread out in separate living rooms. All bathrooms have granite vanities, showers and bathtubs, plus relaxing whirlpools in Jacuzzi Suites.
This is one of the few hotels in Portland with a restaurant on-site; Eve’s at the Garden is a formal spot for seasonal fare and local seafood. Reasonably priced valet parking ($16 per night) makes it easy to take a spin out to the beach, the lighthouses or even to Freeport, and there’s also a car service for trips to local restaurants. Bikes and helmets are free for all to use, and there are coffee, tea and newspapers in the lobby each morning.
How to Get There
The hotel was nice and was close to harbor. Room was clean and neat.staff were helpful and polite. Valet parking is recommended.I would recommend this hotel for future visits. My experience was good..
Literally checked in and out of the hotel within 30m , just so many negatives...Hotel and service is literally appalling, rooms are outdated , bed was small and uncomfortable, A/C unit was extremely noise, bathrooms are old and small, no bellman , front desk receptionist was slow and uninterested . Never again. If you are looking for an upscale ,new hotel with great personalized service and hospitality in Portland this is NOT the hotel for you.
Great stay. We had a room at the south end of the hotel. Clean, quiet and cozy. Location was perfect -- right in the center of downtown Portland. Easy walk to everything. Took a really nice sunset cruise which gave us a great description of the local history and coastal real estate.
We stayed at the Portland Harbor Hotel for two nights over a weekend in early July 2018. Overall our experience was terrible, marred by an accumulation of bad experiences that should never occur in a hotel that wants to set the standard for luxury hotels in Portland.
It started with check in. We had booked the “romantic package”, but the room we were given did not at all look like what was promised in the images on the website when we made the reservation. It was a standard hotel room not much different from what you will find in any middle class business hotel. The bathroom was basic with a small, standard size bathtub – no Jacuzzi tub. After some back and forth with the front desk we were told that no other room was available and were refunded the extra cost for the romantic package.
After we had settled in and had a chance to take a closer look at the room, we found that there was no remote to operate the TV, the whole shower stall was severely moldy, the toilet seat broken and the water temperature regulator for the bathtub was broken. Even at the hottest setting the water did not get warm enough to allow a comfortable bath (for one). We had to help ourselves by using the ice bucket in the room and literally bucketing hot water from the sink into the tub to get the water to an at least tolerable temperature.
Pretty unhappy at this point, we did have some urgent laundry that needed to be completed by the next day (Saturday evening). The manager assured me that he will 100% guarantee that the laundry will be returned at the promised time. Well. Long story short – the laundry was not delivered on Saturday evening. The hotel was able to recover it Sunday morning shortly before our departure, but it was yet another issue to add to the list.
Lastly the overall upkeep of the hotel is not that great (especially considering that it was supposedly recently renovated). Everything looks great superficially, but upon closer inspection there are many areas where attention is missing. The stairwell carpeting has seen much better days, the carpet trim is misaligned and coming off at many places and the (single) elevator is annoyingly slow. And then there is the coffee and beverage service on each floor. It is available between 6:30am and 11:30am. It is a very modern Starbucks coffee machine. It is completely beyond us why the machines are turned off after 11:30am. It’s a machine! How hard is it to keep it on for the whole day?
To be fair, hotel management tried to make things right as much as they could. They did send someone to repair the toilet, eventually sent a remote to the room, and even applied new caulking all around the moldy shower (unfortunately in quite a few places the new caulking was applied over the mold). They also compensated our breakfast and gave us a room discount.
But in the end we still cannot recommend this hotel and we will not return. At the class and price level where this hotel wants to compete none of the issues we experienced should have ever happened in the first place.
First time here and it won't be the last time! Beautiful rooms & great service (make sure if you are traveling on your own, not to get a room with adjoining door - you can hear your neighbor - I asked for a new room and was promptly given a new one). Centrally located in Portland. Note: you have to valet your car, no self park (this was not transparent while booking)