Very Good 378 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet


  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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A stay at Pan Pacific Manila places you in the heart of Manila, walking distance from Baywalk and Malate Church. This 5-star hotel is within close proximity of Philippine General Hospital and Supreme Court of the Philippines.


Make yourself at home in one of the 236 air-conditioned rooms featuring minibars and DVD players. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Head straight for the casino, or wait for that lucky feeling while you enjoy one of the other recreational opportunities, such as a 24-hour health club and an outdoor pool. This hotel also features complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Pan Pacific Manila
M. Adriatico corner Gen. Malvar Streets
Manila, 1004 Philippines


Poor Management

I have always been staying in this hotel whenever I travelled to Manila for more than 10 years past. Before the change, they were known as The Pan Pacific. They were then a hotel with excellent service. I have stayed in various 5 stars hotels in Manila previously before I chanced upon The Pan Pacific. But they did not lived up acceptable standards during my stay there last week. Their front office staff were prompt in attending to my concerns. But their management did nothing to address my complaints. Housekeeping was bad. I press the housekeeping button at 9am but room is usually ready in the late afternoon. This is despite me having to remind them on this. I wont be returning to this hotel and I wont recommend this hotel to anyone.

Great staff here but needs a renovation and meals not up to par,

The Sheraton Manila Bay has a good location and I feel that they have a great staff, attentive, friendly, warm, but the interior is really showing its age.
I can't say enough about the staff itself however and they are really good with only some minor issues.

The interior carpets all are showing age and wear and tear and some clearly need to be replaced as well as some of the room furniture.The shower is clearly old and the windows are not very sound resistant or sound proof from outside street noise (which there is a lot of especially after around 5 or 6pm).The tv volume won't go below 5 also so other rooms can hear your tv at night and you can clearly hear theirs.

The meals were all below average in my opinion and the pizza was especially disappointing for the price paid.They as well take an awful long time for getting you what your ordered and speed and getting the order correct aren't what they should be.

However the hotel is in a good location with the mall nearby and a grocery store as well as nightlife and entertainment all with a short walk or taxi ride away.

I do think after Marriott renovates the interior and improves some of the details this place can easily be a four and a half or 5 star hotel.Just not now though.

The hotel deisgn and built material is old

I am a Platium memeber of Bonvoy. I tried quite a number of business hotel under Marriott and Sheration throughout South East Asia. Sheraton Manila Bay is one of the worse among the brands Courtyard, Fourpoint, Marriott, Sheraton, Renaisance or Autograph in KL, Jakarta and Bangkok.

The interior is old with full of wooden furniture and the design is definitely 80's style. There is strange noise from the pipes from time to time. I think it comes from pump.

The surrounding area is a bit mess and I am not feeling 100% safe comparing to Ortrigas or Sheraton near the Airport.

The only pros is the cleanness is still there.