W New Orleans – French Quarter
What We Love
- The serene interior courtyard with a tiered water fountain, pool and vine-covered walls
- Locally inspired minibar items such as Abita Amber brews and Louisiana Zapp’s Potato Chips
- The Jay Godfrey-designed staff uniforms which include slim-cut suits and skinny ties
What To Know
- The French Quarter is known for nightlife. Book a courtyard-facing room for a quieter sleep
- Valet parking is $40
- While WiFi is free in public spaces, you’ll be charged for guestroom use
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
After a $9 million renovation in 2012, this urban property blends W’s minimalist style with a true sense of place, courtesy of IT design and architecture firm Nemaworkshop. Traditional wrought iron gatework and a gurgling old fountain mix with low-slung loungers and mod cabanas. The city’s musical heritage finds its way into massive chandeliers inspired by brass horns. And walls bear oversize murals of voodoo queen, Marie Laveau.
Bed and Bath
The W’s 97 guestrooms are decked out in one of two styles: Beds look like tuxedos thanks to cummerbund throws and bowtie pillows in the jazz rooms; in tarot-themed spaces, a queen of pentacles image extends from the floor onto the ceiling. All rooms have W’s signature Bliss lemon and sage amenities as well as iPod docking stations and 40-inch LCD TVs.
After a workout in the new SWEAT fitness facility, with state of the art Technogym equipment, take a dip in the intimate courtyard pool. Make a reservation at Zoë restaurant for an updated take on classic New Orleans fare—think duck beignets with chicory coffee ganache—as well as haute cocktails from brassy bartenders. Self-serve wine and beer machines are especially innovative.
In the Area
Food and drink might as well be New Orleans’ unofficial mascots. Go old school with a po’ boy from Vertimarte or a pizza-sized muffaletta from Central Grocery or go haute with roasted oysters and house-cured pork sausages at Cochon. Join locals sucking back suds at the divvy R Bar, or head to Lafitte’s Blacksmith Shop, originally built in 1722, for expertly crafted hurricanes. Go club hopping down Frenchmen Street to survey the music scene from d.b.a. to Spotted Cat to La Maison de la Musique.
How to Get There
After a few teething problems had been ironed out by the front desk manager, we actually enjoyed our stay. The rooms are nice, cozy and quiet. If you booked a breakfast package, a la carte breakfast will be served in SoBou Restaurant. The front desk staff unfortunately is not W standard.
My husband and I have stayed in W Hotels around the world. Frankly, we are not sure how this property is able to maintain the name. It was an overwhelming disappointment.
Good: The staff are helpful and friendly. The location of the property was extremely convenient and guests can easily walk and/ride to their destination. The courtyard is beautiful and welcoming.
Areas of Improvement: The walls are paper thin. We heard EVERYTHING ALL THE TIME. The plugs and outlets rarely/barely worked in the room. The size of the pool doesn't accommodate the number of rooms. It's way too small. The lobby to check in is tiny, not making it easy when multiple guests are in the area. The overall design of the room was poor. All in all, the building needs to be renovated for the 21st century immediately.
In summation, we basically paid W Hotel money and stayed at a Best Western. We will not be returning.
As a Marriott Titanium member we expected better service. This hotel was not up to Marriott standards. The service was lacking. The rooms just are not clean. Management needs to take a look at this property.
This W hotel was a disappointment in every aspect. Upon check in (which we had also done via the app 24 hours in advance) not only were no rooms available but they were not able to tell us if anyone with a balcony would be checking out. Actually, they couldn’t even understand the question as English was not the first language of any desk person.
After roughly 5 hours we were offered an upgrade to a junior suite. I’m not sure who decided the room we received was a suite but it was laughable. The tiniest window and the smallest room. So dark! The bathroom was about 1/2 step from the bed which is not only gross but totally uncomfortable. No bottled water offered. Signs everywhere that indicate what you will be charged if you take or ruin something. The towels were just terrible and so thin. We always ask for extra towels and still ran out. Our rooms were not even cleaned until very late in the afternoon.
The pool is so small. Trash cans nearby so the smell is lovely on a hot day.
The lobby is smaller than most peoples living rooms. Water and cups provided. There is a quart-yard that is nice at night. However, the music and the quart yard at the Ritz are by far superior. For roughly the same price stay at the Ritz.
No one welcomes you or welcomes you back. Unfortunately, the concierge also wasn’t particularly useful. We had emailed ahead to try and get an earlier dinner reservation. He clearly hadn’t looked at it before we arrived and it was then too late to make it happen.
When we checked in on Friday morning we had requested a late check out of 3 pm (not a big deal for Marriott Titanium members). Well on Sunday our keys stopped working when we returned to our room after touring. We went back down to the front desk and again had to try to explain what was happening to yet another employee who had difficulty understanding English. We were told (3 days after the request) that it wasn’t possible. So we had to check out immediately. Then wait by the pool as we had already scheduled our shuttle to the airport. Not a big deal except it was in the 90’s. Ugh. They offered us 5000 points. This chain of events was so unacceptable.
Service at a Marriott Courtyard is consistently better than this hotel and the W is roughly $500/night. There are so many choices in New Orleans and we would suggest you chose another hotel