4.0
Very Good 146 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The serene interior courtyard with a tiered water fountain, pool and vine-covered walls
  • Locally inspired minibar items such as Abita Amber brews and Louisiana Zapp’s Potato Chips
  • The Jay Godfrey-designed staff uniforms which include slim-cut suits and skinny ties

What To Know

  • The French Quarter is known for nightlife. Book a courtyard-facing room for a quieter sleep
  • Valet parking is $40
  • While WiFi is free in public spaces, you’ll be charged for guestroom use

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Lobby Resort counter condominium function hall

Overview

Bringing fashion to the French Quarter with a nouveau NOLA restaurant, chilled out pool and buzzy cocktail bar

The Look

After a $9 million renovation in 2012, this urban property blends W’s minimalist style with a true sense of place, courtesy of IT design and architecture firm Nemaworkshop. Traditional wrought iron gatework and a gurgling old fountain mix with low-slung loungers and mod cabanas. The city’s musical heritage finds its way into massive chandeliers inspired by brass horns. And walls bear oversize murals of voodoo queen, Marie Laveau.

Bed and Bath

The W’s 97 guestrooms are decked out in one of two styles: Beds look like tuxedos thanks to cummerbund throws and bowtie pillows in the jazz rooms; in tarot-themed spaces, a queen of pentacles image extends from the floor onto the ceiling. All rooms have W’s signature Bliss lemon and sage amenities as well as iPod docking stations and 40-inch LCD TVs.

Beyond

After a workout in the new SWEAT fitness facility, with state of the art Technogym equipment, take a dip in the intimate courtyard pool. Make a reservation at Zoë restaurant for an updated take on classic New Orleans fare—think duck beignets with chicory coffee ganache—as well as haute cocktails from brassy bartenders. Self-serve wine and beer machines are especially innovative.

In the Area

Food and drink might as well be New Orleans’ unofficial mascots. Go old school with a po’ boy from Vertimarte or a pizza-sized muffaletta from Central Grocery or go haute with roasted oysters and house-cured pork sausages at Cochon. Join locals sucking back suds at the divvy R Bar, or head to Lafitte’s Blacksmith Shop, originally built in 1722, for expertly crafted hurricanes. Go club hopping down Frenchmen Street to survey the music scene from d.b.a. to Spotted Cat to La Maison de la Musique.

How to Get There

W New Orleans – French Quarter
316 Chartres St
New Orleans, LA 70130 United States

Reviews

DISGUSTED
beneaddy

Dear Marriott,

Very disappointed, DISGUSTED with Marriot/Starwood. We booked a 4 night stay at the W New Orleans six months ago at a promotional rate and they canceled our confirmed reservations 2 weeks prior to our trip.

This is how you treat Gold Elite Starwood and Gold Elite Marriott members?

No wonder this property has such low reviews.

Any requests? Doesn't matter. You won't get them.
pbnjealous

I booked this room for a work trip and checked layouts online to make sure it had a work area in the room, used their app to chat with reservations people ahead of time to ask about the room and get the minibar items removed (they leave wine and water bottles everywhere at these properties). I get there to find a very small room with no seating, paint peeling on the ceiling, chipped shelving, no work area, and minibar stuff on every surface possible. When I called down to ask for a new room, I was told it wasn't possible. I asked for the minibar stuff to be removed and no one ever came to get it. The door into the room didn't close and latch unless you slammed it and then checked it. I found this out the hard way when I went out for a bit and came back to the room open.

I had to eat on the floor of the room under the tv that kept pixelating and going out. A manager asked how my stay was and I told her how it was a little disappointing. She seemed to want to help, but the solution she offered (working at the restaurant with some complimentary drinks and appetizers) wasn't really workable so I never took her up on it. There was no follow-up after that conversation.

The location of the hotel was great. Two blocks from Bourbon Street. Close enough to walk everywhere fun but far enough away to get some rest. The bed was comfortable. The valets were really nice and the air conditioning was great. The water pressure in the shower was terrible and the water from the faucet never got cold.

I have to come back to town a few more times for work, and I'll definitely be staying somewhere else.

Brilliant location, Fantastic staff!
turnipandswede

We were worried about going to this hotel due to the previous reviews but the staff here were truly incredible and made our stay everything we could have hoped. The location is so central and close to so many great restaurants and attractions without being too noisy. Special mention to Elijah who will give you amazing tips on what to see and do!