4.0
Very Good 1138 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The serene interior courtyard with a tiered water fountain, pool and vine-covered walls
  • Locally inspired minibar items such as Abita Amber brews and Louisiana Zapp’s Potato Chips
  • The Jay Godfrey-designed staff uniforms which include slim-cut suits and skinny ties

What To Know

  • The French Quarter is known for nightlife. Book a courtyard-facing room for a quieter sleep
  • Valet parking is $40
  • While WiFi is free in public spaces, you’ll be charged for guestroom use

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Lobby Resort counter condominium function hall

Overview

Bringing fashion to the French Quarter with a nouveau NOLA restaurant, chilled out pool and buzzy cocktail bar

The Look

After a $9 million renovation in 2012, this urban property blends W’s minimalist style with a true sense of place, courtesy of IT design and architecture firm Nemaworkshop. Traditional wrought iron gatework and a gurgling old fountain mix with low-slung loungers and mod cabanas. The city’s musical heritage finds its way into massive chandeliers inspired by brass horns. And walls bear oversize murals of voodoo queen, Marie Laveau.

Bed and Bath

The W’s 97 guestrooms are decked out in one of two styles: Beds look like tuxedos thanks to cummerbund throws and bowtie pillows in the jazz rooms; in tarot-themed spaces, a queen of pentacles image extends from the floor onto the ceiling. All rooms have W’s signature Bliss lemon and sage amenities as well as iPod docking stations and 40-inch LCD TVs.

Beyond

After a workout in the new SWEAT fitness facility, with state of the art Technogym equipment, take a dip in the intimate courtyard pool. Make a reservation at Zoë restaurant for an updated take on classic New Orleans fare—think duck beignets with chicory coffee ganache—as well as haute cocktails from brassy bartenders. Self-serve wine and beer machines are especially innovative.

In the Area

Food and drink might as well be New Orleans’ unofficial mascots. Go old school with a po’ boy from Vertimarte or a pizza-sized muffaletta from Central Grocery or go haute with roasted oysters and house-cured pork sausages at Cochon. Join locals sucking back suds at the divvy R Bar, or head to Lafitte’s Blacksmith Shop, originally built in 1722, for expertly crafted hurricanes. Go club hopping down Frenchmen Street to survey the music scene from d.b.a. to Spotted Cat to La Maison de la Musique.

How to Get There

W New Orleans – French Quarter
316 Chartres St
New Orleans, LA 70130 United States

Reviews

4.0 Very Good 1138 Reviews
Great location - less than impressive rooms and staff.
Reviewed 1 day ago

We choose this over the Marriott or Ritz simply due to location. We were dissappointed with the staff and the rooms. The staff was less than attentive during our stay. The front desk could give you no information on local attractions and the “Whatever" person was never at his desk. There was a boil water notice for the city and we were told that their would be ample bottled in our room..there was none. When we asked housekeeping for water, they said they did not have any. This went on for several days. The room was large enough with the most uncomfortable bed I’ve ever slept in. Our in room frig was not working so sitting next to it in the floor was a dorm sized frig which rattled off and on all night as it cycled. Unsightly and noisy. The bathroom was smaller than a cruise ship bath. You cannot open the boor to the bath and step into the shower at the same time. There is zero privacy since the bed looks directly into the toilet. The walls in the hotel are thin and you can hear conversations, water running etc in your neighbors room. We gave feedback to property management who had someone call us about our most unpleasant visit. She listened well and said she’d be back in touch but we never heard a word back from them. I really didn’t expect to given all we saw while we were there.

French Quarter Stay
Reviewed 1 week ago

We really enjoyed our stay here, the location is AMAZING and the courtyard is just adorable. Every time we walked back in towards the elevators and a staff member saw us, they would greet us with an enthusiastic "Welcome back!" and that was a really nice touch at the end of the day.

Wonderful W Always Wows!
Reviewed 1 week ago

As we always say, W Hotels never miss our top 10 list, and this one was no less impressive than others we’ve stayed at. This was a business trip at first, but then I met some friends and we stayed a few more days for an awesome girls weekend!

While the room was small in square footage, every inch was utilized perfectly. We never felt cramped and loved the decor, complimentary soaps/lotions, soft crisp linens, comfy beds, fun views, soft jazz playing from the courtyard, and the ever present, always eagerly courteous staff to greet us in the W way... and so much more!

This was the perfect hotel to safely “pass out” in after a night out on the town leading to lapses in memory (it is the French Quarter), but somehow this magical place always tucked us in safely, like a Beamon for our tirelessly patient Uber drivers. The sounds, the smells, the soothing soft light peaking in the window each morning luring us out for an awesome mimosa breakfast with beautiful burlesque dancer... Leading later to exquisite craft cocktails and and endless selection of awesome restaurants to tantalize any palette starting mid afternoon.

We will be back to this gem. Thank you to the amazing staff for keeping all us who visit your amazing city somehow secretly safe and ready for another day and night on the town with each new dawn!

Not a good choice for couples
Reviewed 2 weeks ago

Staying here now - with my husband. The room is small - very W 2000 vibe - meaning older outdated hip vibe. Upon reflection not a great choice to feel like you are in NOLA. My biggest issue is that the bathroom is TINY barely fits one and the walls are made out of barely frosted glass - that means we can see each other sitting on the toliet. How romantic. : (

We asked for a different room but they said they didn't have anything different - bathrooms all the same. If you are coming to NOLA for a romantic weekend - pick a hotel that has a NOLA feel and a bathroom with privacy. Plus the walls are thin and I could hear the TV from the next room and hear them flush the toliet every time they use the bathroom. Not just water running thru pipes but the actual flush. The hotel is fine if you are hear alone on business, Not for a romantic NOLA weekend. Hope this helps someone else have a better trip.

Great location, poor service
Reviewed 3 weeks ago

Checked in with my family for a Thanksgiving long weekend getaway. The hotel is in a great location in the French quarter.
Before flying in, I had been in touch with Elijah, the hotel concierge (W insider as they call it). He did a great job recommending and booking visits and restaurants.
This is pretty much where my praises stop.
Some of my complaints

1- the service was poor. I had made a reservation for 4 (me, my wife and 2 small children). We were able to get upgraded to a small suite thanks to points. We only had sets of towels, toiletries, etc. for 2. I had to call several times room service for us to get additional towels, etc. As mentioned before, the concierge, Elijah, was really the only person who was great and efficient.
2- The room was not very clean or sound insulated. We could smell humidity. Also we could hear our next door neighbors.
3- the restaurant had very slow service each an everyone of the 4 times we ate there during our 3 night stay. I have a separate review on SoBou.

it pains me to write this, as I think this hotel has so much potential given its excellent location. I hope management does something to correct this situation.
As a Marriott/SPG platinum premier, (100+ nights a year) I travel the world and know what good service is, not matter how many stars a hotel has. THis hotel disappointed me