4.0
Very Good 1160 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The serene interior courtyard with a tiered water fountain, pool and vine-covered walls
  • Locally inspired minibar items such as Abita Amber brews and Louisiana Zapp’s Potato Chips
  • The Jay Godfrey-designed staff uniforms which include slim-cut suits and skinny ties

What To Know

  • The French Quarter is known for nightlife. Book a courtyard-facing room for a quieter sleep
  • Valet parking is $40
  • While WiFi is free in public spaces, you’ll be charged for guestroom use

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property Lobby Resort counter condominium function hall

Overview

Bringing fashion to the French Quarter with a nouveau NOLA restaurant, chilled out pool and buzzy cocktail bar

The Look

After a $9 million renovation in 2012, this urban property blends W’s minimalist style with a true sense of place, courtesy of IT design and architecture firm Nemaworkshop. Traditional wrought iron gatework and a gurgling old fountain mix with low-slung loungers and mod cabanas. The city’s musical heritage finds its way into massive chandeliers inspired by brass horns. And walls bear oversize murals of voodoo queen, Marie Laveau.

Bed and Bath

The W’s 97 guestrooms are decked out in one of two styles: Beds look like tuxedos thanks to cummerbund throws and bowtie pillows in the jazz rooms; in tarot-themed spaces, a queen of pentacles image extends from the floor onto the ceiling. All rooms have W’s signature Bliss lemon and sage amenities as well as iPod docking stations and 40-inch LCD TVs.

Beyond

After a workout in the new SWEAT fitness facility, with state of the art Technogym equipment, take a dip in the intimate courtyard pool. Make a reservation at Zoë restaurant for an updated take on classic New Orleans fare—think duck beignets with chicory coffee ganache—as well as haute cocktails from brassy bartenders. Self-serve wine and beer machines are especially innovative.

In the Area

Food and drink might as well be New Orleans’ unofficial mascots. Go old school with a po’ boy from Vertimarte or a pizza-sized muffaletta from Central Grocery or go haute with roasted oysters and house-cured pork sausages at Cochon. Join locals sucking back suds at the divvy R Bar, or head to Lafitte’s Blacksmith Shop, originally built in 1722, for expertly crafted hurricanes. Go club hopping down Frenchmen Street to survey the music scene from d.b.a. to Spotted Cat to La Maison de la Musique.

How to Get There

W New Orleans – French Quarter
316 Chartres St
New Orleans, LA 70130 United States

Reviews

4.0 Very Good 1160 Reviews
It was fine
Reviewed 2 days ago

We had a "fabulous" room (1 king with balcony). The room was large and everything was clean. The balcony was huge, with a table a chairs and overlooked the pool / courtyard. We didn't have any problems with noise. We found the staff to all be friendly and we didn't have any issues with anything. We enjoyed our stay, and the location was perfect.

The bathroom door is frosted glass, so if you want more privacy be aware that it's not a regular door that shuts all the way.

Skip this one!
Reviewed 5 days ago

Stayed recently at this hotel and wish I didn't! Hotel staff is very rude and unfriendly. The room has broken furniture and shutters that are broken and don't open. The "mini bar" fridge didn't fit in the cabinet in the room so they just set it on the floor next to it. The bathroom was the WORST bathroom ever! Glass doors/walls that are barely opaque so there is not privacy and its about the size of an airplane bathroom! The sink is almost unusable with the basin style but the faucet sits right across the middle. There is no counter space and no place to even hang a towel! The person who designed it was going for look and no function. The lobby staff were very unfriendly and gave us bad information several times. We complained to the manager and he said "I'm sorry" and that was it. Just stay somewhere else! Its a lot of money for a poorly run hotel!

W is NOLA - traditional on the outside, funky and friendly inside
Reviewed 6 days ago

Love W hotels.
Read some less-than stellar reviews and wonder if we stayed at the same place.
First off - great location, in the heart of the French Quarter. Easy access to nearly everything.
Rooms - always great at W. Old French Quarter charm on the outside, sorta funky and modern in the rooms. Plenty of space, great walk-in shower, kept immaculate by the cleaning crew. Only drawback - bathroom would be a little snug for 2 but no prob since it was just me.
Two big pluses: First, the bartenders were great. Fun, interactive, and professional. They know their stuff too. Stopped in daily for pre-dinner drinks and they remembered not only our names but what we liked to drink. The Cheers of NO. Second, the service. Contrary to other reviews, ours was excellent. For example - got in late due to flight issues and missed the standard room service by 20 minutes. Wanted a burger and a beer after a long day. The front desk staff ran down the street and grabbed me a (awesome) burger and a Heineken from ANOTHER RESTAURANT and delivered it to my room. THAT"S why I stay at W. Staff were always friendly, helpful beyond the job, and always solved just about any problem you could throw at them.
Really, you can't go wrong staying at the W in NOLA.

Bad from start to finish and it got worse when we got home 30th Dec-1st Jan.
Reviewed 1 week ago

OK, we arrived early for check in. The hotel was good enough to let us leave our luggage and told us to call back a little later, which we did. Room still not ready even though it was after check in time, so we went for another walk with the promise of a phone call when we could check in. No phone call, kept calling back, 7:30 pm before we could go to our room! No luggage in our room, which they promised would be there. To be honest the lady that tried to help after our complaint was very good, offered us a meal and $100 room credit. Checked out on 1st Jan 2019, zero to pay. Now today 9th February 2019 we've just received our credit card statement and have found they have charged us £234, two weeks after we departed. Fraud????

Had a GREAT stay and would love to go back!
Reviewed 2 weeks ago

I know the reviews here for the W are mixed - and I can be a tough reviewer myself when the occasion calls for it - but I had a GREAT stay and would love to go back! The staff was friendly and always helpful - especially Debbie! The location is perfect. Loved the suite with the hot tub, although you have to remember - it's the French Quarter and it's compact. The courtyard was semi-shared, but I never felt like there were issues with privacy and being within walking distance of so much was part of the charm of this property. The trip was unexpectedly extended (yay!) but the suite was already booked. But again, the staff went out of their way at the very last minute and found a regular room that had a great view and was the same quality as the suite. There are fantastic restaurants and bars nearby, but SoBou has a lot to offer if you want to stay closer to home. And definitely try the grilled shrimp if you're having a beverage at the bar. I hope anyone who decides to stay here has the same experience I did! Thanks again to all the W staff who helped make this trip so much fun!!