4.0
Very Good 2864 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sheraton New Orleans Hotel, you’ll be centrally located in New Orleans, steps from Audubon Insectarium and minutes from Woldenberg Park. This 4-star hotel is within close proximity of New Orleans Pharmacy Museum and Audubon Aquarium of the Americas.

Rooms

Make yourself at home in one of the 1110 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast and lunch. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in New Orleans? This hotel has 105700 square feet (9820 square meters) of space consisting of a conference center and meeting rooms.

How to Get There

Sheraton New Orleans Hotel
500 Canal St
New Orleans, LA 70130 United States

Reviews

4.0 Very Good 2864 Reviews
Wonderful
Reviewed 2 days ago

I enjoyed my stay at this hotel. I went for Mardi Gras and had a pretty good time despite the weather. The parades come right in front of the hotel. The bed was pretty comfortable. It would have been more comfortable if I had an extra pillow or two. The room was very clean. I enjoyed having a view of Canal Street. I gave four stars instead of five stars due to the WiFi. I ended up using my iPhone as a hotspot. I did not/do not use valet parking plus there’s an extra ten dollars for SUVs. I parked on a public lot and paid about half. Plus you have to wait behind whoever for them to bring your car to you. The way the elevators work did not bother me at all. The hotel is an easy walk to Bourbon Street. This hotel is in the Central Business District which is just across the street from the French Quarters. You walk across the street and you are in the French Quarters. I could see myself staying at this hotel everytime I go to New Orleans. The aquarium is right down the street. Jackson Square is an easy little walk away. I would have to have my own transportation everytime I went to New Orleans. I learned that horrible lesson the last time I went to Mardi Gras and ended up having to walk a mile. Next time I go, I will know what the weather is first. The rain and coldness kind of put a damper on things. I would have canceled but I had prepaid for the room. Please treat yourself and go to Mardi Gras at least one time in your life. Please enjoy some of that good food that only New Orleans offers. Nobody does it like New Orleans nobody. If you are going to New Orleans for Mardi Gras, make sure you stay at a hotel on Canal, that is on the parade route.

Great hotel
Reviewed 2 days ago

Stayed 2 nights here for work and brought along my wife and 3 year old. Hotel is super clean and the employees are very attentive. Great location if you want to walk the French Quarter. Elevator system really cool too! Would recommend

Well, the location is nice.
Reviewed 4 days ago

There was nothing about this hotel that would make me want to return. We were there with a large convention crowd for a week. There was consistently piles of laundry in our hallway, room service trays out for hours at a time. The wi-fi is dismal. The lunch buffet was embarrassing. Both the offerings and the service. 50 bucks a night for valet. They close the bar shockingly early. We rolled in with about 40 of us at 10:45 ready to drink and socialize, and were met with a closed bar. The 3 bartenders told us that they close at 11 unless there isn't enough business by 10:30. I owned a bar. If my bar manager instructed the bartenders to turn away a group of 40 that was ready to drink, I'd fire every single one of them. The bar manager cost the hotel a bunch of money. Leave a bartender there. There's no way you don't make enough to cover labor costs. Just poor business practice. So the TL;DR version is, you'll get the exact same experience at any divey motel. Unless you have to be at this location, skip it.

Just the lobby is nice Garbage truck noise from early morning from outside street behind
Reviewed 5 days ago

Not happy at all , The Hotel manager wanted $150 more to change our room Devonte our room was by common street which is behind Canal st there is garbage truck noise backing up next to Hotel from early in the morning around 3:am, no double pane windows the rooms lock they make loud noise when somebody open and close there door the hotel is not in French Quarter it is in Canal street cross from French Quarter. parking is $51 per night valet only, Calling front desk from room they do not pick up the phone. The concierge are very good, Called to talk to general manager about our problems , He never returned My call.. We travel a lot , never had bad experiences like this. they don't care.

Overbooked
Reviewed 1 week ago

We booked through Priceline. When we arrived, we were asked if we had cancelled. They had overbooked and sent us to the JW Marriott next door. We were relieved. Even though both are 4 star, JW Marriott is much classier and knows how to treat their customers.