4.0
Very Good 2923 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Sheraton New Orleans Hotel, you’ll be centrally located in New Orleans, steps from Audubon Insectarium and minutes from Woldenberg Park. This 4-star hotel is within close proximity of New Orleans Pharmacy Museum and Audubon Aquarium of the Americas.

Rooms

Make yourself at home in one of the 1110 air-conditioned rooms featuring LCD televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast and lunch. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in New Orleans? This hotel has 105700 square feet (9820 square meters) of space consisting of a conference center and meeting rooms.

How to Get There

Sheraton New Orleans Hotel
500 Canal St
New Orleans, LA 70130 United States

Reviews

No surprise!
DuffyDuckFrance

This Sheraton is well placed to visit NOLA, price are ok and breakfast at a reasonable price for quality of food !
Parking is a bit expensive but this is what it is!
Rooms are nice and large, housekeeping is excellent and the teams are nice!
Avoid the weekends when there are football match this is getting crowded!

Pre Birthday turn up
lushusg1

This hotel is the we always stay here because of the service, clean, the employees are all very nice, the lobby is awesome live music TV greet and meet other people. If I didn't have to work I would be in New Orleans all the time

Bad experience from check in to check out
Meghan H

So, we had a large group checking into this hotel, which I completely understand is a huge undertaking (I worked in a hotel for 2 years), BUT this was not a surprise visit, they have been booked for months so the hotel was well aware of how many rooms would be used. We were checking in in the mid evening, 6-8pm timeframe and rooms still weren't ready! Many in our group were sitting in the lobby at 7pm waiting for their rooms to be ready so they could put their luggage away.
Our room happened to be one of the lucky few that were ready, however where the room was pre-paid they said that taxes hadn't been applied and a company card hadn't been left on file so they needed our personal credit/debit card to place a hold for taxes and to have on file for incidentals. We gave them our card for that and it was a fiasco for the girl trying to get it right in the first place and then we find that she put a hold for the ENTIRE WEEK'S STAY on our card (even though the actual cost of the room was already paid for!!) instead of just the room tax. It took approximately 24 hours, but they did get it straightened out, but then we have to wait for the bank to release the hold.
We then go up to our room and found that the comforter cover had make up or some type of fresh stain on it and was dirty (at the top by your face), the first day we were here our room was not cleaned so we had to go down and get towels that evening after being out all day and being tired, the following day it was cleaned but the bath towel that was left had some type of crusted food or vomit or something on it (which I found when I grabbed it to dry off the following morning...ewww!), our coffee area routinely wasn't stocked each day, the mattress is HARD and horribly uncomforable and has a huge hole/indent in the center of the bed (the mattress has caved in), pillows don't have any loft. Security wise, I was a dumb dumb and didn't take my purse out one night and had my room key, ID, etc in my pocket, was tired when I came back and put my shorts in the laundry and never thought about the cards...until the next day when I was out and came back and oops, no room key or ID. So, I went to the front desk hoping maybe a security question would work. Now, on one hand she was very nice and I was glad I could get into my room, however on the other hand, it seems anyone could get into my room. I explained and she said oh sure, asked my room number, name on the room (my husband, not even mine mind you), and asked for my ID, which I explained I didn't have because I left it in my pocket the night before, so she said don't worry about it and gave me the room key. So, like I said, where I was glad to get into my room, it was a little scary knowing you could get a key that easily and all you needed to know was the room number, name, and have a belieable cover story. Another oddity is that you can watch streaming TV through Netflix, Hulu, etc on the hotel TV as long as you have a Netflix, etc account (at no charge), however they charge you $12.95/day for wifi usage if you want to connect your phone, laptop, etc to the hotel wifi. And I have tried to go to the in hotel restaurant 3 different times during times that my room book says they should be open, only to find them closed. I have been here 6 days and have yet to see that restaurant actually open in the hotel. And last but not least, there is no hot tub/jacuzzi at this hotel and the pool is super tiny.
I will say I was very excited to stay in a full service hotel, as when we travel on our own we usually stay at cheaper places, however, this has not been a positive experience at all and I would not choose to stay at a Sheraton again. Cleanliness and security obviously aren't priorities, no food available that I could find, overall it's just not been great which was very disappointing. I have had FAR better service and ammenities at a Super 8 or Fairfield Inn to be very honest.