Omni Royal Crescent Hotel
What We Love
- On a quiet street but close to art galleries, museums, streetcars, Canal Street shopping and the French Quarter
- Floor-to-ceiling windows with room-darkening curtains ideal for late nights in the Big Easy
- Napping on the rooftop sundeck, stocked with a Jacuzzi, pool, umbrella tables, chaise longues and a fountain
What To Know
- Some interior rooms have windows facing the hallway
- The room size is perfect for two but might be tight for a third person or child, especially with a roll-away bed
- The casual hotel restaurant offers breakfast, lunch and dinner
- Handicap Accessible
- Parking On Site
- Room Service
This eight-story, 97-room hotel on leafy Gravier Street in New Orleans’s Arts District (NOAD) is just a five-minute stroll from the sights, sounds, eats, drinks and debauchery of the French Quarter. After a day of exploring the city or an all-nighter on the town, a heaping dose of Southern charm welcomes you back to the Omni Royal Crescent’s intimate marble lobby, which is decorated with Renaissance murals and European antiques, including a lovely grandfather clock.
Bed and Bath
The Omni Royal Crescent’s renovated rooms are modern, with high ceilings, floor-to-ceiling windows and elegant yet simple dark wood decor that complements the gold palette. The rooms are decked out with all the technology requirements, including flat-screen televisions and Nespresso coffeemakers complete with espresso cups, and the marble bathrooms are spacious.
The hotel’s comfort-food focused Dress It restaurant grills up gourmet burgers, and if you’re returning after an all-night bender, the Art of Breakfast buffet fits the bill. Or you can zip up the mirrored elevator to the rooftop pool and sundeck to nap it off. As many of the guests are business travelers who leave during the day, the rooftop is often pleasantly empty, which allows remaining guests to enjoy a soak and a nap on a large lounge chair beneath a banana tree in peace. The hotel has a small fitness facility with his-and-hers saunas, treadmills, elliptical machines, yoga mats and free weights.
In the Area
The cocktail was born here, and every sip comes with a story. Napoleon House is known for its delicious Pimm’s Cup, and Guillaume Tujague’s restaurant is the place to try New Orleans’s official drink, the Sazerac. For breakfast anytime, go with a French Quarter classic: Café du Monde’s steamy café au lait and beignets. Then saunter 10 minutes south to Julia Street, the Art District hub where you’ll find several galleries, including the Jean Bragg Gallery of Southern Art, Callan Contemporary and New Orleans Glassworks. While you’re on Julia Street, check out Phillip Lopez’s Root. The restaurant’s innovative creations include chocolate espresso–cured lamb, black lacquered duck and coriander-scented lobster ballotine.
How to Get There
We stayed 2 nights in June 2019. We booked it at the last minute and didn't read reviews ahead of time. If we had, we wouldn't have stayed here. Cons: the in room safe didn't work even after the maintenance guy "fixed" it. You can't control the air conditioner, it's preset. The refrigerator is just a cooler and doesn't chill very well. No restaurant/lounge/bar as advertised. We couldn't get on the internet. Pros: The towels and toiletries were good, the room was very quiet, the bed very comfortable and the staff was pleasant. Good location. There's a nice little restaurant across the street "The Commerce" where you can get breakfast and their staff is more than accommodating. I understand the hotel has been sold and is being updated, but I would not recommend staying here until the renovation is completed. We thought the room was a little pricey considering the lack of amenities.
The staff of The Royal Crescent were very nice and knowledgeable about everything in the area. Hotel is in walking distance to Bourbon Street which was fantastic. Make sure you get your bearings in regards to the location because after a few âHand Grenadesâ we ended up walking in a circle and got lost! Lol we eventually made it back and were greeted by the staff at the front desk with a very friendly âWelcome Backâ I would definitely stay here again...
I stayed at the Royal Crescent Hotel for five days for business. When you book for three or more days, you receive a 20% discount. My average rate was around $100 per night.
The hotel is about a ten minute walk to the French Quarter. The staff is very nice and accommodating.
My assistant booked me the Omni Suite. My suite was on the top floor and was the corner unit. This place was so big that it had a full bathroom in the bedroom area and a half bathroom off of the living room. The ceilings were at least twelve feet high. The king size bed was so comfortable.
The hotel does not have a restaurant and is dated. The location, price and the nice staff make up for this. I like this hotel so much I have reservations to stay the next time I’m in town.
Cons: The only available parking is paid open parking that is not secure or valet for $40. Check in is listed as 4pm, but they weren't ready until 5:30pm.
Pros: The location is awesome. It is right on the edge of the French Quarter. The staff is incredibly friendly. The room was clean.
The ONLY good thing about this hotel is the location. Its lobby entrance is on Gravier just off Camp, two blocks from the Canal Street boundary of the French Quarter. If you just walk straight down Camp and cross Canal, you’re then on Chartres Street, which runs right to the front of St. Louis Cathedral. The whole Quarter is within walking distance.
That’s where the good stuff ends. My wife booked us six weeks in advance for a stay in mid-May 2019. She relied entirely on what was pictured on the hotel’s website AND in all third party booking services she looked at prior to booking: rooftop pool/spa/dining; corner bar/restaurant immediately adjacent to the hotel lobby entrance on Gravier; “parking available,” etc.
When we arrived, the sidewalk and entire corner of Camp and Gravier was blocked off with construction fencing; the corner, street-level restaurant adjacent to the hotel entrance was completely shut down. Translation: no bar or food service of any kind through the hotel.
Outside the lobby entrance, Gravier is a tiny, one-way street. On the opposite side are two multi-story brick buildings that basically look like unoccupied skid row tenements, awaiting demolition. We had a bird’s eye view of them from our 6th floor room. Lovely. Beyond the part of the corner blocked off with fencing, there was barely enough space at the curb in front of the hotel lobby for two cars to park at once to load/unload gear/passengers. You might occasionally find a valet waiting around the door for his next car shuttling trip to/from the Hilton, but don’t count on any regular door or bell staff being there to help you with your gear when you arrive. We had to size up the situation, grab a luggage carrier and slog our stuff on our own.
“Parking available” means you have one of two choices: fend for yourself in some nearby, skeevy public parking lot, or pay the “Royal Crescent” an extra $40/day for some OTHER hotel’s valet service (the Hilton, to be precise) to come get your car, drive it off and park it in their facility, and then have the RC’s front desk attendant call them at least 15 minutes before you need your car to bring it back for you.
The lobby looked NOTHING like what’s depicted on the company’s website. Most of the decorative plants and stuff were missing, and the stuff that remained looked like ill-fitting rejectamenta the owners recycled from some other, closed hotel. The staff we did interact with were generally polite, but they all looked sloppy/unprofessional/poorly supervised to us ... like this was the only job they could get in the hospitality business, and in New Orleans, that’s saying a LOT.
The lovely rooftop pool/spa/patio seating area depicted in the company’s website was shut down/unavailable. The pool was empty. God only knows what that’s going to look like after this whiz-bang renovation the owner keeps talking about in response to every WELL-DESERVED crappy review that appears here.
The hotel’s two small elevators groan, creak and shudder like they’re being hand-cranked. Ice machines are not present on all floors, so, if you happen to get placed on a floor without one, you have to take two more chances on the elevator just to locate a machine and fill your ice bucket.
Our room was “OK” ... the AC worked properly; the bed was comfortable, but it was mounted in an old, piece-of-junk bedframe with this weird, vinyl-coated board perimeter that was too big for the mattress they put in it ... it extended beyond the mattress on all three exposed sides. I banged my shin on the corner of it at least once a day/night during our stay. The toilet flushed; the tub and bath drains worked ... yay. The in-room safe didn’t work, but instead of taking a chance on whatever “technician” might show up to fix it, we opted to tidy up for ourselves and keep the “privacy” tag on our door for our whole stay.
On the same day we arrived, and saw how dramatically the amenities pictured in the hotel’s online info differed from what was actually there, I personally complained to the front desk attendant, “Kyle.” He was polite and apologetic, but totally unable/unwilling to offer any concession or discount for the “online fraud” of the company he represents. He insisted that all the info/pictures my wife had seen on their website had been removed a year previous, but as I’m writing this review, IT’S ALL STILL THERE, exactly as she saw it two months before, and there are STILL no specific warnings to prospective guests, or any specific “begin/completion” dates regarding all the renovation work.
After I got the apologetic “sorry, but you’re screwed” explanation from “Kyle,” I asked him for contact information for whomever WAS directly responsible for running the place. I got an e-mail address from him, and sent a message to that address the same day. We were there FIVE DAYS and my complaints received NO RESPONSE WHATSOEVER from the owner(s).
“Caveat emptor,” folks ... let the “buyer beware.” After our experience at this place, I would never book another room in any hotel run by the people that run this place, which I am informed is/are “Magnolia Hotels.”