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Le Pavillon New Orleans

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Traveler (163)
Room & Suite (77)
Dining (11)

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About

#107 of 168 hotels in New Orleans
Location
4.6
Cleanliness
4.5
Service
4.2
Value
4.1
Glamorous and grand, the reimagined Le Pavillon Hotel greets guests with a rich, storied past, lavish design, modern amenities and traditional southern hospitality. "Le Pavillon was recognized as a ‘Top Hotel in New Orleans' by the readers of Condé Nast Traveler." A stay at Le Pavillon Hotel includes first-rate amenities in stylish accommodations for a luxuriously authentic New Orleans experience. Enjoy the contemporary, elegant design of the guest rooms, equipped with modern luxuries to appease our travelers' every desire.
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Property amenities
Valet parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Taxi service
Conference facilities
Banquet room
24-hour security
Wifi
Snack bar
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
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Room features
Air conditioning
Desk
Room service
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
416Reviews3Q+A40Room tips
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Karen C wrote a review Mar 16
1 contribution
We loved our room. The design of the hotel and our suite marries the historic features with modern touches perfectly. We visit New Orleans multiple times a year and this hotel used to be our go-to. We always felt welcome and the staff was consistently friendly, from the hotel entrance, front desk and everyone in between. This weekend has been our first visit to this hotel in a few years. We had begun to explore the smaller, boutique hotels for our visits over the last 2 years. However, we had learned of the updates do this hotel so we decided to stay, once again, and check out what we have been missing. Unfortunately, the charm and hospitality is gone, for the most part. As I said, it is still aesthetically lovely. We have little complaints regarding the presentation of our suite, the lobby and overall design and amenities of the hotel. The reception was disappointing. I do not know if the desk clerk was just tired (it was around 8:30pm CT) or his personal feelings (we are an interracial couple), or just his normal demeanor with everyone all day everyday, but we felt the negative energy immediately. No warmth, no smiles, no offering of information about the hotel’s amenities or events going on—just perfunctory and coldness. We also overheard negative and offensive comments from a staff member hanging out with the valet. I had been in this hotel for 10 minutes, and looking forward to a relaxing stay, and I was already deflated and regretting our decision. The only thing that kept me from asking my husband to find a room in one of the boutique hotels at that very moment and to cancel our reservations was the incredibly kind and friendly bellhop who brought our luggage to our room and was a great representative of the engaging, professional and friendly experience we used to have when we stayed here in the past. We are actually still here as I write this review. I was so upset about our check in and reception experience and how it made me feel at the start of a long overdue getaway, that I woke up this morning still thinking about it. How you are treated as a customer really does leave an impression of the establishment and also your overall trip. I do know we plan to spend as little time as possible in the hotel and interacting or crossing paths with the hotel staff. This may help to avoid any more offense for the remainder of our long weekend here. We would normally enjoy a cocktail or grab a coffee and a light snack in the hotel before we head out. But I am certain that we will feel better about our overall experience doing those things somewhere else while we are in town. I want to make sure that if this review is considered by hotel management that they are fully aware that the hotel employees we encountered after midnight in the lobby and front desk were fantastic.!!!! They asked us how our evening was and if there was anything we needed, without any prompting. They also wished us a goodnight and they appeared genuine and kind. Also the gentleman who took our luggage from our vehicle was nice and the gentlemen who brought our luggage to our room was extremely kind. They were all a welcome contrast in their demeanor and engagement with us to the staff member handling the check in process and the random employee who was compelled to opine aloud his thoughts and feelings about my husband and I as a couple, as we were headed out to enjoy our evening. My husband and I have both learned to not engage with (and ignore) people who are disparaging and demeaning. We try not to internalize it because we know from our experiences that there are more good people out there and they outnumber the negative ones. However, no one should ever have to endure that kind of negativity and disparaging remarks from employees in a business where they are the customer. Needless to say, I will ensure for future visits, we no longer consider this hotel. I am sure management will understand our perspective on not returning after this experience. I am only sharing this review, with hope for future improvement. It’s a beautiful hotel and our experience should match it.
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Date of stay: March 2024
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Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Terminators2 wrote a review Mar 15
Liverpool, United Kingdom6 contributions4 helpful votes
We did not get off to the best start at the hotel after the receptionist who dealt with us on our arrival rudely told us our booking had been cancelled!! She stated we would need to pay again or find another hotel, not the best news after a long tiring flight from the UK!! She must have realised her mistake as she did find us a room but we didn’t get an apology. When we got to the room the telephone was broken, the lamp was broken and we couldn’t use the usb charging as that was also broken. We went back to reception and was given another room by a nice gentleman. Since then we have had to request clean towels twice as housekeeping didn’t leave us any and also didn’t leave any coffee pods or cups! This hotel does not have the best customer service by any stretch of the imagination.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Sazzle1976 wrote a review Feb 2024
Nutfield, United Kingdom670 contributions63 helpful votes
+1
This is a good hotel. The building itself has historical interest and the architecture is of a golden era. Rooms are very spacious with king bed, and include a walk in closet, although the bathroom is quite small in comparison. The bathroom features Molten Brown products. The communal areas have a nice feel about them but overall I would say the hotel feels a little tired. That said it offered a good price for us and is only 10 minutes walk from the start of the French Quarter.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gregory Hoover, Owner at Le Pavillon New Orleans
Responded 2 weeks ago
Thank you for staying with us and for providing feedback about your experience. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sara B wrote a review Feb 2024
Baltimore, Maryland1 contribution1 helpful vote
Please learn from my mistake and do not stay here. The front desk are terrible, rude and don't know how to work in hospitality. They will also cancel reservation without informing you. I booked this place through a third-party site (expedia). I received all my confirmations. When I went to check in, they informed me my room was cancelled by the third party. It was getting late and they were sold out, thus they were not honoring the reservation. OK I rebook with them directly at the front desk for the rest of the nights. I proceed to call the third party and go somewhere else. I get my confirmation and make the adjustments. The next day, I decide to check my credit and see Pavillon have refunded the new booking. I call their reservations and they informed me my new accommodations were cancelled by me again - not true. We go back and forth. They are very rude and tell me to all the front desk. I call the front desk and they said they can honor it, but that it says it's cancelled. I say, "ok" but I still need to check in early. They inform me that's not possible. Sensing they were going to cancel me, I look for a new place to stay. I call back and inform them that I would like to cancel for good. They inform me I'm going to be charged a full night for sameday cancellation.The front desk were rude and should not be working in hospitality. After a lot of rude back and forth, everyhting was cancelled.
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Date of stay: February 2024
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Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Gregory Hoover, Owner at Le Pavillon New Orleans
Responded 2 weeks ago
Thank you for booking with us and for providing feedback about your experience. I sincerely apologize, as this is not the level of service we hope to provide our guests. Please feel free to reach out to us directly to further discuss your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scoobius wrote a review Feb 2024
telluride, co13 contributions13 helpful votes
I've stayed here multiple times and its usually good. Not this time, due to extensive construction impact on my morning sleep. The staff were great and they tried to move rooms and accommodate me, but the noise was very loud and within a few feet of the wall near my head in my second room location. There was no mention of construction when I booked with a 3rd party site, nor from the hotel after the reservation was made. My issue? When I voiced my displeasure to the GM after my stay, he really did not seem to care. No offer of any compensation at all. I don't like staying at properties where the GM doesn't value his customers quality of stay. So, I won't be staying there again. They also dismantled the old school bar.
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Date of stay: January 2024
Value
Location
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Trip type: Traveled solo
Room Tip: Construction ruined my stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gregory Hoover, Owner at Le Pavillon New Orleans
Responded 2 weeks ago
Thank you for staying with us and for providing feedback about your experience. I do apologize for the inconvenience caused by the renovations to the property. As we discussed, we make every effort to alert guests to changes in our renovation schedule, however, we are unable to change content on third party, wholesale sites. Please feel free to contact us directly if you have any other questions or concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane d wrote a review Feb 2024
2 contributions3 helpful votes
Le Pavillon have fraudulently taken over £500 off my card we signed for 6 breakfasts and two drinks only, i’ve spent a month trying to get it back, no response, absolutely appalling way to treat customers which is a shame as we actually liked the hotel, completely disgusted. They have even ignored the travel agent!!
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Brooke H wrote a review Feb 2024
2 contributions
I visited Le Pavillon this week and had a wonderful experience. I'm excited for them to finish their renovations and looking forward to the final reveal. My room was immaculate, larger footprint than expected and comfortable bedding. My favorite part was the staff here. The front desk was incredibly friendly. You can tell they truly care, which can be rare quality with hotels today. They are embracing the rebranding and I noticed the new GM was involved in the experience too, which is also uncommon with other hotels. I love that they are conveniently located, but not in the heart of busy, Bourbon street. I appreciate the unique history of the building and will definitely return for another stay. Highly recommend.
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Date of stay: February 2024
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Location
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Trip type: Traveled on business
Room Tip: Relax and enjoy your comfortable and pleasant stay.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gregory Hoover, Owner at Le Pavillon New Orleans
Responded 2 weeks ago
Thank you for staying with us and for providing feedback about your experience. We look forward to seeing you again!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jordan wrote a review Jan 2024
Nashville, Tennessee5 contributions1 helpful vote
Overall, we had a nice stay at Le Pavillion. While it was not the best hotel experience we have ever had, we were satisfied with our stay and would recommend it to those taking a 3-4 night trip to New Orleans. Location: The location is fantastic. We were walking distance to almost everything we wanted to see/do. The main entrance with the covered drive-up area to drop luggage was under renovations and unable to be used. We parked on the street and struggled to carry our bags in, but the bellhops were quick to assist inside the hotel. Check-in: We arrived earlier than our scheduled check in time, but completed the pre-check in and had a bellman store our luggage. I cannot say enough nice things about the bellhops! We were told they would give us a phone call when our room was ready, but they never did. We went back at check-in time and our room was ready. Room: We had a nice corner room on the 5th floor. It was very clean and nice. The bed was one of the most luxurious and comfortable hotel beds I have ever slept in. The room was very cold upon entering, roughly 60 degrees. It took the heat almost 24 hours to work properly, but once it did we didn't have any issue. The shower water was warm, but never quite hot. Cleaning/Turn Down: On our second day, this service was not completed by the time we returned to our room after a day of sightseeing at 5:30pm. Someone from the cleaning team knocked on our door around 6 and asked why we had taken down the sign on our door requesting service. My husband explained that we were now in the room trying to get ready for dinner and it was no longer convenient for us to have that service. She seemed truly surprised. The following days the service was completed prior to 3pm. Lobby: The lobby was always clean and welcoming. Valet service opened the door for you each time you entered. There is a small bar with a bartender, seating, and a TV. There is a table with coffee on weekend mornings and lemon water each afternoon. PB&J sandwiches were available each evening from 4-5, but we never ate them. We almost never had to wait on an elevator throughout our stay. There were extensive renovations being done throughout the hotel, but mainly the lobby and front entrance. I felt that they were very considerate with them as they were not undergoing construction before 8am or after 8pm.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gregory Hoover, Owner at Le Pavillon New Orleans
Responded 2 weeks ago
Thank you for staying with us and for providing feedback about your experience. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jamie G. wrote a review Jan 2024
4 contributions2 helpful votes
NEVER stay at this hotel. I have never been treated so egregiously. I had a prepaid reservation for Friday and Saturday and arrived at 230am. I was told I’d have to wait about 40 minutes to an hour to check in since I didn’t call to notify of late arrival. Rooms were available but their “system was down” for inventory. After waiting more than an hour and half (now after 4am) in their lobby, they finally told me my reservation was auto cancelled and I’d have to rebook for Saturday (paying twice the rate I reserved) plus over $70 for an early check in fee. This is after losing the prepaid reservation fees I paid for BOTH nights. They maliciously kept giving me conflicting information so I wasted hours of sleep in the middle of the night when I had paid for the day/night I wanted to use for a room that sat empty. I ended up having to walk to neighboring hotels at 430am alone in the pouring rain to be refused by many for no rooms available. This is unacceptable on every possible level.
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Date of stay: January 2024
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Trip type: Traveled solo
Room Tip: Stay away!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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schellgirl wrote a review Jan 2024
Chicago, Illinois80 contributions64 helpful votes
Some real positives to this hotel. And a few negatives. For context, we were in town for the Sugar Bowl with our daughter, who attends UW. Which just also takes place over NYE. So a lot going on in NOLA while we were there. I will always start with the positives: LOCATION - if you are attending an event at the Superdome (I am old - 55 - it will always be the Superdome to me), great location. Very walkable to any games and also to the Riverwalk and French Quarter. This was important to me given the festivities that were happening that weekend and I was concerned that Ubers may not be plentiful (although we had an easy time getting one from Tipitinas at 2 am on NYE, so maybe that was unfounded). GRANDEUR- i love these beautiful, old hotels. Is a thing for me. High ceilings, great woodwork. History. It absolutely delivers on that front. STAFF - front desk staff was fantastic, everyone was lovely and we always felt welcomed. Bar is a pop up at the moment (renovations are in progress, I guess), but the bartenders were kind and poured strong. The rest of my review is mixed. The room was nice and big. We had two beds. One was extremely comfortable, but the other lumpy and hard. Which seems an impossible combination. Bedding was fantastic. But the bathroom. Oh, the bathroom. With these old hotels you expect small. And I did. But what the heck? They put in a granite shelf (I’m sure to create more space for things) but it forced the toilet lid to be at less than a 45 degree angle. Men won’t care except maybe once a day, but gotta say uncomfortable as heck to sit on. Couple that with an elongated toilet seat on a standard toliet (c’mom - what was that designer thinking?), it meant that every time my daughter and I peed, the toilet seat was caught on our pants and the bottom of the seat flew up and the top crashed down when we stood up. Soo loud. God forbid anyone had to go to the bathroom in the middle of the night! Take off the seat lid or put on a regular seat, please. The curtains did not cover the full window. Which ordinarily wouldn’t bother me. But this is New Orleans! Late nights and sleep ins are expected! Housekeeping apparently only makes the bed. Our towels were never replenished during our three night stay - despite asking - nor were the coffee pods. That may well have been because of the busy weekend, but the bathroom and curtains are not. A good grocery store a few blocks over, but not many dining options in this area, so just plan ahead. There is a frig. We stayed our last night at the Virgin a block or two over because the Le Pavilion was booked. Much more of a young (dare I say hip?) vibe. Didn’t care for the restaurant there because service and food were very spotty, but everyone was super nice and the rooms were laid out well. Ultimately it comes down to what you personally prioritize and prefer. I enjoyed both but get a little jumpy thinking about that toilet seat waking everyone up. I always end this review as I always do by asking hoteliers to invest in their tvs. Everyone wants a smart tv these days (btw - the Virgin did). Enjoy your stay in New Orleans!
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$130 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le pavillon new orleans, hotel le pavillon, la pavilion new orleans, le pavilion
LOCATION
United StatesLouisianaNew OrleansCentral Business District / Warehouse/Central Business District
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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LE PAVILLON NEW ORLEANS $120 ($̶2̶4̶7̶) - Updated 2024 Prices & Hotel Reviews - LA

Frequently Asked Questions about Le Pavillon New Orleans
Which popular attractions are close to Le Pavillon New Orleans?
Nearby attractions include Clue Carre - New Orleans' First Live Escape Game (0.09 miles), Immaculate Conception Church (0.2 miles), and The Sazerac Bar (0.2 miles).
What are some of the property amenities at Le Pavillon New Orleans?
Some of the more popular amenities offered include a lounge, a fitness center, and room service.
Which room amenities are available at Le Pavillon New Orleans?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Le Pavillon New Orleans?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at Le Pavillon New Orleans?
Yes, valet parking is available to guests.
What are some restaurants close to Le Pavillon New Orleans?
Conveniently located restaurants include Daisy Mae's Southern Fried Chicken & Breakfast, Commerce Restaurant, and Gallier's Restaurant & Oyster Bar.
Are there opportunities to exercise at Le Pavillon New Orleans?
Yes, guests have access to a fitness center during their stay.
Is Le Pavillon New Orleans located near the city center?
Yes, it is 0.3 miles away from the center of New Orleans.
Does Le Pavillon New Orleans offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Le Pavillon New Orleans?
Many travelers enjoy visiting Hermann-Grima House (0.6 miles), Longue Vue House and Gardens (3.5 miles), and Historic BK House & Gardens (1.0 miles).
Does Le Pavillon New Orleans have any great views?
Yes, guests often enjoy the city view available here.