JW Marriott New Orleans
- Free WiFi
- Handicap Accessible
- Parking On Site
JW Marriott New Orleans is in the heart of New Orleans, walking distance from Audubon Insectarium and New Orleans Pharmacy Museum. This 4-star hotel is within close proximity of Historic New Orleans Collection and Woldenberg Park.
Make yourself at home in one of the 496 air-conditioned rooms featuring flat-screen televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New Orleans? This hotel has 17000 square feet (1579 square meters) of space consisting of conference space and meeting rooms.
How to Get There
Stayed here for 4 nights in May with my husband as part of an 18 day road trip. We had a room on the 19th floor. Check in and check out was super smooth. The hotel is situated slap bang in the centre near to Bourbon St, perfect for us. Our room was beautiful and very contemporary, spotlessly clean too👍The shower was amazing, so big compared to some of the other hotels we had stayed in. Complimentary bottled water was topped up daily, other hotels wanted $3 a bottle. The rooftop pool was a welcome haven after walking around in the blistering heat. All the staff we encountered during our stay were very polite and very helpful. We would definitely stay again and recommend it to family and friends. We never used the bar and ate and had breakfast at iHop around the corner.
I’ve hesitated writing this review over the last week in hopes that some repeated requests to speak with property’s GM would be answered. No such luck.
My husband and I booked a trip to take my mom to New Orleans for her birthday and retirement celebration, but due to a conflict in his schedule, he was unable to fly down and meet us. This meant that it was just my mom and myself in the room.
On our first night there at 1:57 am, I was awoken by pounding of a security guard at our door. He was repeatedly beating on the door and yelling “security, open the door NOW!”
I didn’t have all my wits about me as it was nearly 2:00 in the morning and I’d been asleep for some time. I briefly glanced out the peep hole and confirmed that the person at the door did in-fact have some sort of JW name tag and his shirt did say he was with security. I opened the door because I felt that the only reason this would be happening was in the event of some sort of emergency.
When I opened the door, I immediately noticed another man located out of the peep hole’s peripheral view. He had a small suitcase with him and I remember thinking how odd and surreal this whole experience was.
Security informed me that this man was the rightful occupant of the room and that when he opened the door 20 or so minutes prior, he found 2 people in HIS room.
Mind you, we had checked in at around 5:00 pm the previous day... he had only just checked-in at about 1:30 am. I’m a savvy enough traveler to know to latch the door catch at all times, but had I not, this man would of have gained full and complete entry into our room - a room where 2 single women were rightfully sleeping.
The security guard asked who WE were demanded my room key. At this point, I had pieced what had happened together enough to have some choice words back. I told him the name we checked in under and that we had been there since yesterday. I also told him that if he needed any other information, he needed to check with the front desk and our conversation was over.
The next morning, I called my husband and told him what had happened. We were all beyond infuriated by this point. He sent a message through the Bonvoy app to have the GM reach out to us immediately. He did receive a quick and courteous reply from the front desk manager (not the GM) with apologies. He offered a few thousand points and to comp THAT night. He did admit that the other traveller indeed did gain access to our room through a “system-wide” failure.
Nobody from the hotel ever reached out to myself during our stay. I feel like the *least* that could have been done was a face-to-face apology from someone in upper management so that we knew that they were aware of this security breech.
New Orleans is not the safest city, especially for 2 women traveling alone. To know that someone got into our room is unnerving and felt like a complete violation of our safety.
As a Marriott Platinum Elite member, we often get satisfaction surveys after our stays. The survey for this JWM New Orleans stay reflected everything I’ve written here and we asked once again to have the GM call us. About a day later, someone form corporate sent a very canned and generic apology back to us.
In short, I want the GM to know that not only was someone able to come into our room but that also, their security staff was incredibly unprofessional and accusatory of us essentially squatting in the room... at 2:00 am.
As far as the hotel, it’s okay but in a city like New Orleans, there’s certainly better if you’re looking for charm and history. It’s slightly sneaky how they market the hotel. All of the exterior shots of the JW show it from various street views - the lower levels of the lobby/bar/etc are comprised of several buildings that all originally sat on a block of Canal/Camp/Common/St. Charles Streets. While they are old and historic, that’s not actually the hotel. When you meander your way around to the elevators, you’re in what was essentially the old open courtyard where the buildings butted up to one another. At some point, they built a tower in this central area to use as guest rooms, likely the 70’s or 80’s judging from the exterior and floor plan.
You get all the ambiance of a pretty, sleek, and modern lobby situated in these old storefronts, and then it’s pretty anti-climatic when you reach your floor from the elevator. Although the fixtures and decor is pleasant, you can definitely tell you’re in a ho-hum, genetic hotel.
The room was outfitted with nice finishes, but again, it lacked any real character to speak of. I’ve been a guest of many JW’s and this one just didn’t meet the standards that most do, the security issue aside.
Parking is stupid expensive. Nearly 50.00 a night.
But, the location is pretty good if you want fast access to the Quarter and streetcars.
Hotel was okay, but for the price that you have to pay per night there they didn’t even a hair dyer in our room and Ice machines didn't work on two of their floors. They didn’t come clean our room when called them to. Main reason for Giving them 2/5 rating was for having employees who have anger management issues. For my husbands experience JW Marriott’s bartender got angry and yelled at a them after my husband’s friend asked for a recommendation. Seemed like the bartender was night having a bad night and blew up on them as a result.
For my experience Upon leaving for the airport had issues with Car Valet employees. Valet employee became rude and hostile with my Lyft driver. He shouted profanity and was pretty much ready to fight my Lyft driver. I was very disappointed in seeing this kind of behavior at a place like JW Marriott. There were two guest cars checking in and blocking the driveway. There’s enough room for two lanes and both these cars were blocking it all. My Lyft driver and I waited pretty patiently, mind you I need to get to the airport. Two cars or more were now behind us as well and they started honking. At this point my Lyft driver got out of the car to ask if they could at least fix the cars in a way that we could get out and the valet employee starts becoming disrespectful and hostile. He tells me what is he supposed to do when they are both checking in. Here’s a solution move the cars out of the way that doesn’t block the whole path. How is that so hard? At this point the Lyft driver is upset and goes inside to find someone to talk to. Now they finally move the cars and says he needs to go as he is blocking the way. What? That’s what we were just trying to do in the first place. I’m was just trying to get to the airport. Please have some more training for the valet employees especially on how to better handle situations. It would not have hurt to rearrange the cars to not block everyone’s way and we could have avoided all this.
My wife and I visited the JW Marriott on Canal Street just outside the French quarter in New Orleans recently and I have to give the hotel the highest marks on just about everything. It is clear that the hotel was recently renovated, everything was super clean, the staff was amazingly friendly and accommodating, and the location of this hotel in relationship to the French Quarter is perfect. I love staying in a modern, non- themed hotel within walking distance to the quarter but not actually in the quarter and this one did not disappoint. The bar and lounge area were very accommodating. We had our small group of nine people in town for a much larger family reunion and the lounge area was very comfortable and very amenable to visiting. We loved our stay and we will be back again.
Loved our room. The concierge, Charles, gave us great suggestions on what to do. Omar, at the front desk, was amazing. Accessible to the French Quarter. We enjoyed the spa on the premises. Loved the view from the 29th floor. Highly recommend this hotel.