JW Marriott New Orleans
- Free WiFi
- Parking On Site
JW Marriott New Orleans is in the heart of New Orleans, walking distance from Audubon Insectarium and New Orleans Pharmacy Museum. This 4-star hotel is within close proximity of Historic New Orleans Collection and Woldenberg Park.
Make yourself at home in one of the 496 air-conditioned rooms featuring flat-screen televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in New Orleans? This hotel has 17000 square feet (1579 square meters) of space consisting of conference space and meeting rooms.
How to Get There
We chose this hotel due to its location, which is in the heart of downtown New Orleans and only a five minute walk from the Superdome, French Quarter and Mississippi River. It was easy to get to from the airport, which is only a 25 minute drive away, and has valet parking.
The staff were very friendly and polite, with check in and check out being done quickly so we could get in to our rooms, and they also arranged all our transport and activities perfectly.
Breakfast each day was good, with a variety of options on the menu to cater for everyone. Service was quick and the food was decent quality. We didn't eat any other meals in the hotel as we were out exploring for the majority of the time so couldn't comment on those.
Overall, I would say that it is a great place to stay if you are looking for a decent room, good service and easy access to downtown New Orleans the Superdome, Mississippi River or French Quarter.
This is my second stay at this hotel and it will be my last. After my first average experience, I thought I'd just come at a bad time and gave it another shot. This hotel is in a great location with beautiful furnishings but anything positive I can say CANNOT outweigh the atrocious service. This hotel gives a bad name to the Marriott brand. The party I was with even contacted corporate to complain about the outrageous issues we experienced in 4 short days. I would NOT recommend.
The pool at this hotel is extremely dangerous--the tiles are exceptionally slippery when wet (aka when a person gets out of the pool), and I had a very dangerous fall when climbing out. I was lucky not to end up with a concussion or worse. Although I asked the hotel manager to add friction strips to prevent other people from being injured, I am not confident that they plan to do anything to prevent future incidents. I spent most of my trip icing my neck and shoulder, and that was a best case scenario. The hotel representative who spoke to me about the fall seemed more worried about a lawsuit than about keeping people safe, and I still have not received a copy of the incident report.
The renovations are terrible-- all style, but they make the rooms less comfortable and harder to use. Not sure why making it impossible to close the bathroom door was approved as an "upgrade". My room was still covered in trash from the renovations-- small pieces of plastic everywhere.
The minifridges in the new rooms are not vented properly, so they are stuck in cabinets that become overheated and smell like they are burning. No freezer compartment, so after I was hurt in the hotel pool I had nowhere to put my ice pack.
The staff were wonderful, and I know they have no control over the terrible decisions being made by the designers and the executives who approved these “upgrades”. I appreciated their help and kindness. (I want to clarify that my low rating for cleanliness was because of all the renovation trash littered throughout the room, not a comment on the housekeeping staff, who were wonderful.)
I’ve stayed at this hotel twice and each time has been a great experience. My first trip was work related. The second, more recent trip, was a weekend getaway. We ordered room service for breakfast and it was fantastic. The hubby and I also enjoyed the restaurant and bar on the first floor. We were able to walk to the river walk during the day and Bourbon street at night. The staff is always delightful and willing to go out of their way to make your stay the best. We will definitely go back.
I stayed at the JW in New Orleans from the end of June to the start of July. The start of my stay was not particularly pleasant--my room was not ready until after the guaranteed check-in time and I was not given the high floor I was led to believe I was waiting for (and as detailed in my Marriott account preferences). To make up for the issues, the manager told the front desk associate I was working to give me a room credit and apply points to my rewards account. I appreciated the effort and thought the issue was resolved.
After my departure, I realized I had never received a copy of my folio, which is usually emailed to the email on file with my rewards account, and the additional points were never credited to my account. Based on the amount charged to my card, I also thought the room credit may not have been applied. I called the hotel the weekend after my departure and spoke with James. James indicated that the systems were down so he could not send the folio but he took down the information regarding my request for a copy of my folio, the rewards points, and the credit. He told me it would be taken care of my the next day at the latest and someone would call back to confirm that everything was handled. Nearly a week later, I received no call, no folio, and no rewards points.
I called again to make my requests this past Friday. I was told by the associate that the folio would be sent out and the rewards points would be applied that evening. When I inquired about the room credit, I was told that the manager would not authorize the credit being applied. I explained that I only visited the hotel bar because I was given the credit so it was unreasonable to ask me to pay that now. I was again told it would not be applied and that the manager, Adam, would give me a call back to discuss further. That was on Friday morning. As of Monday I still have yet to receive a call from Adam, a copy of my folio, the rewards points, or application of the room credit. The lack of customer service at this JW is an utter disappointment and I must admit I am surprised by the treatment. I expect more from any hotel but in particular one of this level.