Hyatt Regency New Orleans
What We Love
- Downtown location near the Superdome, with views of the city and Champions Square
- Cabana-lined saltwater rooftop pool, with a bar that serves cocktails and light bites
- Housed in a towering glass skyscraper; rooms on higher floors have exceptional views of the cityscape
- Choice of five restaurants, from the all-day 8 Block Kitchen & Bar to barbecue favorite Q Smokery & Café
What To Know
- Not a boutique hotel: There are 1,193 guestrooms, multiple bars and 200,000 square feet of meeting and event space
- Popular for weddings, graduation parties and conferences
- Pets are not permitted
- Free WiFi
- Parking On Site
- Room Service
A standout on the downtown skyline, the Hyatt Regency New Orleans occupies a towering glass skyscraper opposite the Superdome. The vast, multi-height lobby makes a grand first impression, with an enormous curved staircase, an installation-like chandelier and internal glass elevators. The 1,193 guestrooms, by contrast, have a simple style, done up in chalk and beige shades, with chaise lounges, work stations and King or Queen beds dressed with crisp white linens. All have such mod cons as free WiFi, 42-inch flat-screen TVs, coffeemakers and bathrooms with shower/tub combinations and Hyatt brand toiletries. Rooms on higher floors have knockout views of the Crescent City and Champions Square. On the dining front, the five main restaurants cover the culinary spectrum from international favorites at the all-day 8 Block Kitchen & Bar to barbecue at Q Smokery & Café and Louisiana seafood at Borgne. There’s also pizza (for room delivery only) at Pizza Consegna, and the Bywater Pool Deck & Bar for cocktails and light bites beside the cabana-lined saltwater rooftop pool.
In the Area
New Orleans is the home of the cocktail, and every sip comes with a story. Start your boozy odyssey off with the classics and see where they take you. Napoleon House was once offered as a refuge to the exiled emperor and today it’s known for its Pimm’s Cup, an Anglophile fave that mixes a splash of lemonade with Pimm’s No. 1. After one of those, get dizzy on Vieux Carrés (rye, cognac, dry vermouth, benedictine and bitters) at Hotel Monteleone’s Carousel Bar & Lounge, a former haunt of Tennessee Williams, among other writers. For dinner pork out at Cochon, in the Warehouse District; start with the wood-fired oysters before diving into the signature Louisiana cochon, with turnips, cabbage, pickled peaches and cracklins. Uptown, try the legendary Patois, where chef Aaron Burgau serves haute classics like smoked rabbit and andouille gumbo. Back in the French Quarter, Coop’s Place cooks up the best pub grub in town, including fried crab claws and a scrumptious seafood gumbo. New Orleans’s musical roots run as deep as the Mississippi River is long, and the sounds of jazz, blues and brass bands fill the city’s streets year-round. Get two shows for the price of one when you head to Preservation Hall, where the buskers entertaining those waiting in line rival the legends performing inside.
How to Get There
Nice big convention hotel, but nothing special. Awkward to get around due to need to take excavators to main area, and annoying elevators. Had supper at one of the restaurants and “acceptable” is the best word. At conference had one meal that was terrible. Worse pizza ever. Hotel works if your conference is there but would not recommend otherwise.
We had to stay here for a work conference for 3 nights. We had a group rate near $200/night plus tax of $33/day. The stay and the maid service was no where near worth even the discounted room rate. You are paying for the huge Hyatt complex and the location near the Superdome and the Smoothie King center. Every day, we had to call the front desk to request something that the maids didn't replace in our room:towels, coffee, toiletries, cups. The beds are too soft and you'll sink into the pillowtop. The cable selection has too few channels. The water pressure in both the shower and sink is very low. At first, I thought that it might be due to conserving water in New Orleans, but we changed to a different hotel 3 days later, and their pressure was unbelievable and strong! The Hyatt has a card in the bathroom stating that they will replace towels after 2 days unless you request changing them sooner. The trouble is, there are no towel racks at all. There were two small hooks on the back of the door for a robe only. You have no where to dry the used towels. We also had to call maintenance twice. Our coffeemaker broke and spewed coffee out of 3 cracks on the bottom all over the desk/dresser. We almost had damage to our laptop but saw the flood of coffee in time. The TV reception kept freezing, so maintenance came up and had to disconnect the streaming device on the back of the TV. He said that it happens often. Why would a hotel have this device if it causes the TV to freeze? We have never used streaming. They did send maintenance very quickly on these two occasions, though. I am only giving this hotel the average rating due to the beautiful complex, but not due to the rooms and maid service. The dresser and desk were very dated. They were shiny black lacquer with metallic trim. We were in the older north wing. We could see a part of the superdome from our balcony. We ate in the Vitascope Hall, the casual restaurant, twice. The food was average. If not for the sushi, I would not have much to choose from due to my dairy allergy. The fried fish and other fried foods were buttermilk-based. The buns for hamburgers had milk in them. I ended up eating sushi one night, and I usually never eat sushi, but I was starving. The servers were average also. They liked to congregate near the kitchen door and did not check on us often. We had to call them over to order, as they were too busy socializing with each other. After the conference, we stayed at other hotel 3 blocks away and had a fabulous time. Wonderful service and no issues. The Hyatt chain has never seemed to live up to its reputation or price when it comes to their rooms and service. A colleague tried to get a room for the conference that week and would have been charged $350/night, so she stayed elsewhere. This Hyatt would never deserve $350/night.
Simple put, the worst hotel experience I've had in 30 years.
Had to move rooms,
No need to discuss what was on the side of my toilet.
Showed up at 4:20 to clean the room, I told them come back at 5:30.
They called at 5:00 asking to come in, I said 5:30.
They never made up the room.
The Hyatt Regency is a nice hotel. Our room had a great view of the Superdome. It also had a wakeup horn blast from the Amtrak train leaving every morning at 7AM. Not the hotel's fault but if you are looking to sleep in get a room on the other side. The hotel elevators operate on a call by floor basis, which can be a little bit of a pain. The room was nice nothing spectacular. The location is right in the CBD. It is a large hotel. We were there for a conference my wife attended. I imagine that this hotel gets quite a few of conferences. It has a pool that is rather small for the size of the hotel although it was never too crowded while we were there. The only compliant about the pool is the constant hum of the A/C units on the low rise roof next to it. If you're going for business it should be a great place to stay. If it's a pleasure trip you might want to check other parts in town.
We were extremely pleased with every aspect of our stay save one encounter with security. we asked for assistance with our room safe. Security arrived after a more than 40 min wait. It was a surly woman with a mouth full of gold teeth. When I asked her how long it would take. She began to mutter (from what I made out) profanity. She set about her task and her radio went off. She said aloud 'this b is calling again" OUT LOUD!! I asked her to speak with her supervisor. She said "I'm it" Really???? She left angry!!! Really!!!!!!